Press Release: 11. January 2010
Topics: ePrint

HP Recognized for Leadership in Managed Print Services by Global Industry Analyst Firms

Environmental benefits for enterprises a key contributor to HP MPS adoption in Asia Pacific

SINGAPORE, Asia Pacific, January 13, 2010 – HP today announced a series of initiatives that reinforce its leadership in managed print services (MPS) in Asia Pacific. At the same time, HP was confirmed as global MPS leader in a recent survey conducted by IDC, “Managed Print Services – Global Market and Provider Analysis.”(1) Within the survey sample, HP had the highest share of MPS contracts among hardcopy manufacturers.(2) HP’s success is driven by continued focus on the integral role MPS plays in helping customers cut costs, increase productivity and reduce environmental footprints.

HP MPS transforms business processes by optimizing a company’s imaging and printing infrastructure, effectively managing the total imaging and printing environment and improving and streamlining document workflows.

“The value of environmental savings from MPS, combined with cost and productivity improvements, is a powerful motivator for our enterprise customers in Asia Pacific,” said Pierre Mirlesse, vice president, Managed Enterprise Solutions, HP Imaging & Printing Group, Asia Pacific & Japan. “HP’s competitive advantage in the growing MPS market is our deep understanding of customer needs and heritage of working across the entire IT infrastructure to drive digital print transformation.”

The IDC report is the latest in a series of third-party studies that show HP’s leadership in MPS. Others include the 2009 Magic Quadrant for MPS from Gartner, which placed HP in the Leaders Quadrant(3) and Photizo Group’s 2009 MPS Market Forecast, which positions HP as the global leader.(4)

“The IDC study, coupled with HP’s recognition as a leader in similar reports, firmly demonstrates, in my opinion, that HP remains the best choice for customers as they invest in MPS and look for new ways to reduce costs and improve productivity,” said Bruce Dahlgren, senior vice president, Imaging and Printing Group, HP. “I believe that HP’s extensive product portfolio, strength in networking and services, and expert knowledge has positioned the company as a leader, demonstrating that customers continue to choose HP as their trusted partner in managed print services.”

In related news, HP recently announced a Managed Enterprise Solutions (MES) global business unit led by Bruce Dahlgren within the Imaging and Printing Group (IPG), an expanded alliance with Canon, enhanced channel-led programs, hardware and solutions, and the largest ever rollout of HP printing workflow solutions.

The first of its kind for its comprehensive, demand-side coverage, IDC’s “Managed Print Services – Global Market and Provider Analysis” covers 10 countries in four geographic regions – the United States, Western Europe, Asia Pacific and Latin America.

The analysis shows that cost cutting is the primary motivator of adoption for MPS, with optimizing the printing infrastructure and environmental sustainability as other key motivators. Motivators also examined were regulatory compliance and security, paper document storage, business process transformation, a merger or acquisition, or a services contract extension.

“The results of the survey show HP’s strength in MPS,” said Angèle Boyd, analyst and group vice president, IDC. “With HP’s IT assets and HP Enterprise Services, formally EDS, IPG is a significant force in this growing market.”

Increasing customer traction for HP Managed Print Services in Asia Pacific

In addition to strong analyst validation, HP MPS continues to help customers address specific business goals – from cost and energy savings to increased efficiency. In Australia, construction company Leighton Contractors Pty Limited renewed its HP MPS contract.

“Our current HP infrastructure supports 9,000 of our staff across Australia and New Zealand,” said Diane Fernley-Jones, CIO, Leighton Contractors. “We have decided to renew our Managed Print Services contract with HP because our existing HP printing infrastructure has reduced the cost of our printing, improved staff productivity, and reduced our environmental footprint. This is largely due to the various software solution tools and features in the printing devices that we use across the organisation.”

Leighton Contractors is utilizing various environmental printer solutions across HP Multi-Function Printers (MFPs) and HP LaserJet devices across the organisation. With the renewed HP contract, Leighton Contractors will be implementing HP’s Access Control solution, which allows the organisation to control who has access to which printers in the office. It also allows the IT department to monitor and report on usage to identify areas for optimization and control; improve productivity; and reduce environmental impact. Leighton Contractors will also continue to deploy other HP printing solutions across the organization, including HP Web Jetadmin and pull printing.

Since Leighton Contractors deployed HP MPS, HP has reduced Leighton Contractors’ printer fleet from a seven-to-one user to printer ratio to a 10-to-one and in some cases, 15-to-one ratio. The HP printers are ENERGY STAR(5) qualified, produce less heat and reduce cooling loads by 15 per cent, and up to 30 per cent in warmer climates. The printers use approximately half as much electricity as competitor laser printers – cutting utility costs by half and helping Leighton Contractors meet their goal of continued environmental sustainability across the organisation.

HP driving sustainability through customer feedback

HP APJ is leading the way by partnering with customers to transform business processes through MPS by optimizing a company’s imaging and printing infrastructure, effectively managing the total imaging and printing environment, and improving and streamlining document workflows. It helps customers cut costs, increase productivity and reduce environmental footprints.

Through programs including Enterprise Advisory Council (EAC), HP gains invaluable feedback which impacts key decisions for short and long term in Asia Pacific and globally. In order for HP to effectively partner with Asia Pacific customers, HP hosts two EAC meetings in this region, Greater China and India.

In 2009, HP piloted the inaugural Eco Solutions Printing Award in China to recognize customers’ efforts and best practices towards a more environmentally responsible imaging and printing environment. This award was created based on feedback from 2009 Greater China EAC. Winners of this award will be announced on 15 January 2010 in Beijing, China.

This is one of many outcomes where the EAC affects HP technology and solutions for customers. HP has rapidly become a leading partner in enterprise imaging and printing in Asia Pacific because of its focus on building deep relationships with customers. Through understanding the needs in customers’ imaging and printing environments, HP better enables customers to optimize infrastructure, manage environment and improve workflow.

EAC meetings involve key HP senior executives to hear first-hand feedback on strategy, direction, portfolio and solutions from key customers representing different markets. HP drives global technology to help businesses streamline and integrate paper-intensive processes from regional customer feedback around the globe. In particular, HP is focused on adapting and developing technology for customers in Asia Pacific. The feedback gathered impacts key decisions HP makes for Asia Pacific. Each of the council members’ input helps to deliver powerful customer-focused products and solutions.

HP and the environment

For decades HP has been an environmental leader, driving company stewardship through its HP Eco Solutions program, which spans product design, reuse and recycling as well as energy and resource efficiency. HP influences industry action by setting high environmental standards in its operations and supply chain by providing practical solutions to make it easier for customers to reduce their climate impact and through its research on sustainability solutions that support a low-carbon economy. More information is available at

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at

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Anu Ramasamy
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(1) IDC Multiclient Study, MPS Global Market & Provider Analysis, September 2009. In the survey, MPS is defined as a one- or multi-year contract with a third-party provider for the outsourced management of a fleet of at least single-function printers or multifunction peripherals (MFPs). It must include value-add services beyond break-fix and ink/toner supplies replenishment. Value-add services include: installation services (for printers, scanners, MFPs, etc.); life cycle management of printers, scanners, MFPs, etc.; hardcopy device usage monitoring and reporting; help desk support for hardcopy devices; onsite service provider personnel to support hardcopy devices/users; service provider ownership of the hardcopy devices; and consulting/implementation solutions for document infrastructure, production, workflow or more effective document-intensive business processes.
(2) Results reflect survey sample only. Contract signings are with the prime providers.
(3) Gartner, “Magic Quadrant for Managed Print Services Worldwide,” by K. Weilerstein, et al., Aug. 24, 2009.
(4) Based on share of revenues for all manufacturers providing managed print services globally in 2008.
(5) ENERGY STAR is a U.S. registered mark of the United States Environmental Protection Agency.

The Magic Quadrant is copyrighted 2009 by Gartner Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors’ measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2009 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2008. HP assumes no obligation and does not intend to update these forward-looking statements.

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