HP Care Pack Services

For home PCs

Enjoy peace of mind at home with services designed to make your computing experience hassle-free. Whether it is pre-emptive care or protection against the unexpected, there is something to meet your every need.

Service Offerings

Extended Service Plans

Extend your warranty for up to 3 years of coverage. A longer warranty covering your HP product can save you from unnecessary costs and worry should your product malfunction after the warranty ends.

Accidental Damage Protection

Avoid out-of-pocket repair or replacement costs caused by accidents such as drops, spills, and electrical surges that may occur during normal usage. Damaged liquid crystal displays (LCDs), and broken parts are also covered. However, it does not cover theft, loss, normal wear, consumables and intentional acts of damage.

Next Business Day onsite service

If a hardware problem cannot be resolved remotely, there's no need to return your PC to us – one of our highly skilled technicians will be with you on the next business day.

3 Business Day Onsite for Travellers

Travel worry-free with local or English language telephone and onsite support. If the issue cannot be resolved through local remote support, an authorised HP representative will arrive at your location by the next 3 business day to resolve the issue.

Check out the countries covered at www.hp.com/services/travel

Return to Depot

Send your defective PC to a HP Customer Service Centre or designated collection point, and collect the replacement or serviced unit within 3 business days.

Pick Up & Return

Simply get in touch with us, and we will pick up your defective unit and return a repaired or replacement unit within 3 business days.

Do you want to know more about our services?

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