Remote problem diagnosis and support
Onsite hardware support – same business day
Defective media retention
Replacement parts and materials included
Coverage for all HP branded components
HP 3 year 4 hour 9x5 Service for LaserJet Enterprise M609 M612
When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day Onsite Service with Defective Media Retention. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime, so you can get back to work fast. When dealing with defective storage media, you maintain control of your sensitive data.
We’ll be there the same business day.
Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.
Stay in control of your data.
You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
Support you can count on.
Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Help is on the line – or at your door.
Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
|Support type||Onsite repair|
|Coverage window||Standard workdays - 9 hours|
|Response Time||4 hour response|
|Service method||Onsite repair|
|Warranty coverage||In warranty|
|Place of service||Onsite|
-  Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.