HP Anti-Counterfeit and Fraud (ACF) Program HP Anti-Counterfeit and Fraud (ACF) Program

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HP helps protect you from fake printing supplies

Learn how to spot fakes and what to do in case of a suspicion

Not sure if you have an Original HP cartridge?

Validate using the security label.

Check the labels holographic features:

Tilt the box front to back to see the  or “OK” and the “√” move in the OPPOSITE directions.

Tilt the box left to right to see the  or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s
security label, which may still be valid in some markets.

Other validation methods

Validate via QR code

Simply scan the label’s QR code
with your smartphone
to validate your product.

Not sure if you have an Original HP or Samsung cartridge?

Validate using the security label.

Check the labels holographic features:

Tilt the box front to back to see the  or “OK” and the “√” move in the OPPOSITE directions.

Tilt the box left to right to see the  or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s
security label, which may still be valid in some markets.

Other validation methods

Validate via QR code

Simply scan the label’s QR code
with your smartphone
to validate your product.

Check the labels holographic features:

Tilt the box front to back to see the  or “OK” and the “√” move in the OPPOSITE directions.

Tilt the box left to right to see the  or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s
security label, which may still be valid in some markets.

Other validation methods

Validate via QR code

Simply scan the label’s QR code
with your smartphone
to validate your product.

Request for a Customer Delivery Inspection (CDI)

For mid- to large-sized deliveries of HP printing supplies, customers can
request a free on-site check.

Contact us

Why should you care?

Counterfeit cartridges may seem like a true alternative. However, they entail serious risks
and threats.

Fakes threaten

Fakes threaten

  • + Your printer

    Counterfeit cartridges may cause damage to your HP LaserJet printer hardware1 – which can lead to downtimes of the whole company’s printing infrastructure and disruption of entire workflows.

  • + Your reputation

    Manufacturing and distributing counterfeit items is illegal. So, buying fakes may bring you and your organization into contact with shady business which may be operated by large-scale criminal syndicates.

  • + Your workspace

    Counterfeit toner cartridges may alter the printing behavior of your HP printer2. When using Original HP toner cartridges, only then can HP printing systems3 perform within Blue Angel guidelines limits.

  • + Our environment

    Due to their often poor print quality and necessary re-prints, counterfeits are likely to waste valuable resources such as paper or energy.4 Also at the end of life, counterfeits likely don’t get recycled.5

Make sure it’s Original HP cartridges

Quality

Precision output, page after page6

Designed to work the first time, every time6

Sustainability

Designed with the planet in mind

Free and easy recycling to help reduce waste7

Indoor air quality

Meets eco-label emission criteria3

To help maintain the indoor air quality where you live and work.

Security

Engineered for security

To protect your printer and data8

Frequently asked questions

What constitutes a counterfeit product?

Counterfeiting in the printing supplies business means the manufacturing, refilling or ("reman") remanufacturing of a print cartridge with the intention to market it in a way that suggests it is an original brand name product. This usually involves putting a reman or refill or imitation cartridge into a box that closely resembles genuine HP packaging, which can deceive customers into paying a higher price for a fraudulent product.

What is fraud?

Fraud is an act of deceiving or misrepresenting by presenting an intentional perversion of the truth intended to induce a person to part with something of value, usually money. While fraud can occur without the presence of counterfeit products, counterfeiting itself is a form of fraud.

How can I help stop the spread of counterfeit printing supplies?

The easiest way is to report it (even when you’re unsure it’s counterfeit product) at hp.com/go/anticounterfeit. For smaller orders, take photographs and then complete the online form detailing suspected counterfeit activities.

I want to make a large purchase; how do I make sure it’s safe?

Contact your HP rep and our experts will assist you through the purchasing process and certify the authenticity upon delivery so you know you’re receiving 100% genuine HP printing supplies.

How do I check my Samsung cartridges?

Samsung supplies now include HP security labels so you can check the same way you would for HP cartridges.

  1. Visually check the security label
  2. Use a QR code reader (on smartphone or tablet devices) or enter the serial number online (any Internet-connected device) at hp.com/go/ok

Disclaimers

  1. 2020 Latin America Escalent technician survey commissioned by HP. Results based on 322 surveys from HP ServiceOne Partners with at least 6 months experience and have serviced HP LaserJet printers with both HP Original and non-HP toner cartridges in the past 12 months. Survey conducted in Argentina, Chile, Colombia, Mexico, and Peru. See www.escalent.co/hp/LA-Technician2020.pdf
  2. Nov 2019 WKI Blue Angel Indoor Air Quality study, commissioned by HP, in compliance with DE-UZ 205: 21 imitation and five remanufactured toner cartridge brands compatible with HP Color LaserJet Pro MFP M477fdw (sku# CF410A, 411A, 412A, 413A) purchased in EMEA, LA and NA regions. See HP.com/go/IAQnonhpWKI2019
  3. An HP printing system consists of HP printer, HP paper and Original HP supply. Blue Angel DE-UZ 205 emissions criteria or earlier versions applicable when printing system launched. 
  4. 2019 LA Four Elements Consulting LCA study, commissioned by HP, compared Original HP 55A and 26A monochrome toner cartridges with a sample of imitation and remanufactured alternatives across eight environmental impact categories. See www.hp.com/go/LAR-LJLCA-NBC-2019 and www.hp.com/go/LAR-LJLCA-RM-2019. The LCA leverages a 2019 SpencerLab study, commissioned by HP, comparing Original HP toner cartridges with four brands of imitation, and one remanufactured brand of toner cartridges sold in LA. See www.spencerlab.com/reports/HPReliability-LA-NBC2019.pdf and www.spencerlab.com/reports/HPReliability-LA-RM2019.pdf
  5. 2020 InfoTrends LA Supplies Recycling study, commissioned by HP and based on average results of interviews with 30 remanufacturers and NBC resellers in Mexico, Brazil, Colombia, Argentina, Bolivia, Ecuador and Venezuela. See www.hp.com/go/LA-2020InfoTrends
  6. Based on a SpencerLab March 2020 study commissioned by HP for the on-average performance of 26 brands of non-HP refill, remanufactured and new bottle supplies in Latin America compared to Original HP Ink SKUs (662XL Black, 662XL Tricolor, 664XL Black, 664XL Tricolor, 950XL Black, 951XL Cyan, 951XL Magenta, 951XL Yellow, GT51 Black, GT52 Cyan, GT52 Magenta, GT52 Yellow) sold in Latin America. See spencerlab.com/reports/HPInkReliability-LA-2020.pdf. 2019 SpencerLab Monochrome Reliability study, commissioned by HP, compared Original HP cartridges with five brands of non-HP cartridges sold in Latin America (GT, CL, CO, MX ) for the HP Pro M402 and Pro M521 printers, HP 26A and 55A cartridges. For details, see www.spencerlab.com/reports/HPReliability-LA-2019.pdf. 
  7. Program availability varies. See hp.com/recycle.
  8. HP office-class printing systems are select Enterprise and Managed devices with FutureSmart firmware 4.5 and up, Pro devices, LaserJet models 200 and up, with respective Original HP Toner, PageWide and Ink Cartridges. Does not include HP integrated printhead cartridges. Digital supply-chain tracking, hardware and packaging security features vary locally by SKU. See hp.com/go/SuppliesThatProtect and hp.com/go/SuppliesSecurityClaims.