HP Care Pack Services

For business PCs

When you depend on your computer for crucial business operations, any downtime can cause substantial damage. With HP Care Pack Services, you can keep the worries at bay as you will always have support where and when you need it.

Service Offerings

Extended Service Plans

Extend your warranty for up to 5 years of coverage. Enjoy a peace of mind with a longer warranty covering your HP product, saving you from unnecessary costs should your product malfunction after the warranty ends.

Accidental Damage Protection

Avoid out-of-pocket repair or replacement costs caused by accidents such as drops, spills, and electrical surges that may occur during normal usage. Damaged liquid crystal displays (LCDs) and broken parts are also covered.

Next Business Day Onsite for Travellers

Travel worry-free with local or English language telephone and onsite support. If the issue cannot be resolved through local remote support, an authorised HP representative will arrive at your location by the next business day to resolve the issue.

Check out the countries covered at www.hp.com/services/travel.

Same Business Day

If the issue cannot be resolved through remote support, an authorised HP Services representative will arrive at your site the same business day for repair, within the desired coverage window.

Coverage window are as follows:
9 x 5 – Service is available from 8 a.m. – 5 p.m., Monday through Friday,
excluding holidays
13 x 5 – Service is available from 8 a.m. – 9 p.m., Monday through Friday,
excluding holidays
13 x 7 – Service is available from 8 a.m. – 9 p.m., Monday to Sunday,
(available for RPOS only, upon request)
24 x 7 – Service is available 24 hours per day, seven days per week,
including HP holidays

HP Data Recovery Service

Maintain your business continuity and recover critical data when the unexpected happens. With HP Data Recovery Service, you can have an absolute peace of mind with protection for your vital business information and an unlimited number of data recoveries within the coverage window.

Choose from coverage options of 1 to 5 years, with hassle-free remote diagnosis and support.

Defective Media Protection

When a drive containing sensitive data malfunctions, you may keep it instead of returning it on to HP. If there are problems with the disk, an HP engineer will diagnose your disk and provide a replacement if required.

Call to Repair

Get a technician onsite to resolve the issues with your defective unit within a prompter committed timeframe from HP.

HP Premium Care Pack Services for Small Business

For small businesses with limited or no access to IT support, any technical issue that arises can have a rapid and serious impact on your business. That is why we have extended our portfolio of HP Care Pack Services with the addition of HP Premium Care Pack Services for small businesses, inclusive of all the below benefits.

13/6 Call Support

Get ready and available support whenever you need it – from 8 a.m. to 9 p.m., Monday to Saturday.

Priority Call

Get priority access to a dedicated call centre where qualified professionals and certified specialists are on hand to provide a timely response.

Next Business Day onsite service

If a hardware problem cannot be resolved remotely, there's no need to return your PC to us – one of our highly skilled technicians will be with you on the next business day.

Collaborative 3rd party software support

If you encounter software problems, we will provide you with the relevant contact details of the software vendor to help you log a case directly. HP Premium Care Pack Service provides collaborative 3rd party support with the following software vendors:
Hitachi Intel®
Intervideo (Corel)
Microsoft® Office
Microsoft® indows®
Norton Internet Security
Red Hat Roxio (Rovi)
Skype Sonic (Rovi)
Sun Java

Factory Express

Factory Express is a robust portfolio of flexible, pre-priced, configured, customized and integrated factory solutions and deployment services – supporting HP products from the desktop to the data center with Windows®, Linux, and HP-UX.

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