Terms and Conditions govern your use of the HP Now website and your relationship with HP Now ("we", "us", "our", the "Website"). We welcome SMB customers to register & buy through HP Now. It is important that you go through the policies and understand them before registration. This set of Terms and Conditions will help you understand how HP Now operates and ensures that we serve you fairly and properly. Only registered customers can place orders through HP Now website. Guest shoppers may only browse but, cannot place orders.
Introduction These Terms and Conditions apply to any orders and purchases made on HP Now. HP Now reserves the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer.
Registration and Passwords Registration provides a unique identification for each shopper, and helps us trace all orders in cases where there are queries or problems. Registration is simple and done only by an individual shopper. The shopper must provide a unique email and password. The email and password will be required for login to HP Now website. Customers must be over 18 years of age to register. Customers must also ensure that all details provided during registration or any other time are correct and complete. Any changes to details provided during registration must be updated by informing HP Now via our website. You will be asked to provide a Password upon registration, this Password must be kept confidential and must not be disclosed or shared with anyone. You will be responsible for any purchases and activities that are submitted under this Password. HP Now reserves the right to refuse, suspend or terminate registration of individual and corporate member immediately at our discretion and not limited to following: -
1. Dormant customers 2. A single customer using multiple accounts delivering to same delivery address. This will be verified through mobile number and you will hereby agree to HP Now sending you confirmation via mobile. In the event that the confirmation cannot be verified for any orders received, HP Now reserves the right to cancel the order.
Personal Data Protection Act 2012 In connection with the Personal Data Protection Act 2012 (PDPA), you agree that HP (hereafter collectively referred to as "HP Now", "we", "us" or "our") may collect, use, process, disclose, and/or transfer your personal data for the purposes of administering, maintaining and terminating your membership and participation in HP Now club, changes and developments relating to the Club, the scope of which may include but is not limited to: 1. Administering and maintaining your account with us, including administering any benefits and entitlements; 2. Engaging third party service providers to perform certain aspects of the services offered by the Club; 3. Unless you notify us that you do not wish to receive such information, sending you information from time to time through e-mail and post about products and services, promotions and special offers, upcoming events and other information which may be of interest to you; 4. Customer profiling, market analysis and research purposes to improve our product and service offerings to you; 5. Notifying you about important changes to the membership program; 6. Responding to queries or feedback from you; enforcing these Terms and Conditions and our legal rights and remedies; and 7. For such other purposes as permitted by applicable law or with your consent.
Intellectual Property You acknowledge that the HP Now website contains information, data, software, photographs, graphics, typefaces, music, sounds and other material (collectively "content") that are protected by copyrights, trademarks, database and other intellectual property rights owned by us or our suppliers. You may not modify, reproduce, copy or distribute any of the content on HP Now for commercial purposes without our prior consent.
Use of the Website You may not use HP Now for any of the following purposes: 1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material 2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice 3. Gaining unauthorised access to other computer systems 4. Interfering with any other person's use of the website 5. Interfering or disrupting networks or web sites connected to the website 6. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of HP Now.
Promotion Terms & Conditions In the event of suspected fraud or misuse, HP Now reserves the right to reject or cancel the use of a promo code. We also reserve the right to charge you partially or in full the value of the benefit received, using your order payment method, without further notice.
Website Availability Whilst all attempts will be made to ensure HP Now website access is available all the time, occasionally the Site may undergo repairs, maintenance or the introduction of new services.
SMB Customer Registration Orders made through a SMB account shall be delivered strictly to a corporate address. Any corporate orders placed for delivery to either a non-registered company address or a residential address will not be processed.
Pricing and Product Information Whilst every effort is made to fulfil orders in terms of price, details and size through the HP Now website, HP Now expressly reserves the right to vary the price and other details of the products without notice. New products may vary from photo, some products are never identical. As much as HP Now to reflect the actual product size, details and price, HP Now is not liable for situation when they differ from the actual product.
The prices advertised on HP Now are meant for home/office delivery only and these prices may from time to time vary from those found at HP Now store. In circumstances where some products size and packaging differ from the description found on HP Now, HP Now expressly reserves the right to provide the nearest size/packaging for the product at the nearest price. In the event of any price differentials between the online order billing and the final bill whether arising from substitutions, daily price changes, out-of-stock products, special price, mislabelling or mispricing etc, HP Now reserves the right to adjust the final bill after the online bill is presented/conveyed to the customer and such adjustment shall be final. HP Now has made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. HP Now shall not be liable to any Customer/person for any loss, damage incurred or inconvenience suffered in the event HP Now declines to fulfil an order for whatever reason including but not limited to an unforeseen circumstance (e.g. lack of availability, quantity or specification etc) as the case may be. We regret that all HP Now orders are not entitled to promotion/lucky draws run by HP shopping website.
Product Unavailability In situations of stock unavailability for any item(s) in an Order placed with HP Now, HP Now reserves the right to process the other items listed in the Order. This is because, at HP Now, we work towards bringing you a wholesome online experience. If any item you have ordered is not in this confirmation, it is with much regret to inform you that it is unavailable. Special offers are valid while stock last. Traders are not allowed. HP Now reserves the right to reject, and/or limit quantities on any orders received.
Delivery /Order Amendment HP Now will only deliver your order to the front door at the stated delivery address. In an event where HP Now has been notified to leave your order on your doorstep, HP Now shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions. If there are any changes in the delivery address / contact details made between submission of order and delivery date, customers are to update HP Now at least 24 hours prior to delivery. Should delay of delivery date and time be required, the order will be subjected to a surcharge of Rs 1000. Requests for a delay in delivery date and time for bulk orders will be subjected to a surcharge of Rs 3000 (incl. of GST). No amendment to an order is allowed once order is processed. To add items, kindly create a 2nd order within 48 hours prior to delivery and inform us via the web form.
Order Cancellation The customer may cancel the order (except for bulk orders) before HP Now processes the order (two days prior the delivery date). After which, there would be a cancellation charge of Rs 1000 (incl. of GST) for Home/Office Delivery and Rs 5000 (incl. of GST) for Bulk Order Delivery imposed for each order cancelled.
PaymentPayment information is transmitted through a secure payment channel using our secure server and Secure Socket Layer. Once payment mode has been selected and order has been submitted, any changes on payment mode is not possible. If corporate cheques require more lead time to issue, customers are to choose appropriate delivery dates or inform HP Now within sufficient time frame of processing the order. We reserve rights to delay order or charge redelivery of Rs 1000 (incl. of GST) if cheque is not ready upon delivery. HP Now reserves the right to change the mode or method of payment for Products offered online at any time by announcement via its website, email blasts and any other means of public communications.
LinksHP Now is not responsible for content of any other sites outside the HP Now Website. In addition, a link to another website does not mean that HP Now endorses or accepts any responsibility for the content displayed on the other website.
Limitation of Liabilities HP Now shall not liable for any consequential, indirect or special damages or loss of whatever descriptions. To the extent that HP Now is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Product or any other breach of HP Now’s obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the Product(s).
Both HP Now and the delivery company will not be held responsible for any damages or loss of Products after delivery. The Customer shall not use the Product in any manner and/or for any purpose for which they are unsuited for and shall be responsible for using all necessary skill and care in handling and using the Product. The Customer expressly agrees that HP Now assumes no obligation or liability for any advice or information given with the Products and HP Now assumes no responsibility for any inaccuracy or misstatement of any such information. The Customer assumes all risks connected with the use and storage of the Product.
Customer unreservedly acknowledges and agrees that he/she assumes all risk in connection with the use of this site. HP Now shall not be liable for any direct, indirect, consequential or punitive damage or loss of profits or loss of revenue however arising from the use of, access to the site. Without limitation to the foregoing:
This site and all information contained herein is provided on a "as is" without any implied or express warranty including of any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement. Before acting on the information found on HP Now website, you may wish to confirm the facts that are important to your decision making. Product information on our website may be different from information on the products for a variety of reasons including such things as manufacturers’ updates and changes. HP Now reserves the right to change or update information on any product on HP Now at any time without prior notice.
To the fullest extent permitted by law, HP Now shall not be liable for any error or omission in the content of the site including any damage or injury arising out of or in connection with any access or use of the site whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft etc.
Colours HP Now take great care to accurately display the colours of our products that appear on its website. However, we cannot guarantee that your monitor’s display of any colour will be as accurate as the actual product colour.
Promotional Code Promotional codes are valid for a limited or specified period only and HP Now reserves the right to modify, cancel or discontinue them at any time on the HP Now website, without any notice. Promotional codes are not transferable and not redeemable for cash. Each promotional code has its own qualifying terms. It is void where prohibited by law. All offers are subject to availability and while stock lasts.
The general terms and conditions for all promotions are as follows: 1. All promo codes cannot be used on purchases. 2. Promo code cannot be used with any other available promo codes. HP Now reserves the right to reject any order that has violated this. 3. Redemption of promo code is applicable to purchases made on HP Now website 4. Using a promo code discount in conjunction with other free gift promotions may alter the minimum amount criteria for it. 5. Please check your cart to ensure promo code discount is applied and review your order carefully before checkout. 6. Discount, vouchers and privileges are not exchangeable for cash, kind or other goods and services. 7. Delivery date and time are subjected to availability. 8. Customer needs to be present to receive the delivered items. There will be a re-delivery charge of Rs1000 (incl. GST) imposed after the unsuccessful first delivery. The re-delivery charge is to be handed over to the delivery man. 9. Customers who wish to have their purchases left outside the home/office, HP Now shall not be liable for any damage or missing items. 10. For all normal orders, there is a cancellation charge of Rs 5000 (incl. GST). For all bulk orders, there is a cancellation charge of Rs 20,000 (incl. GST). 11. HP Now reserves the rights to vary/amend the privileges or terms and conditions of all promotions without prior notice. 12. For any enquiries, please submit your feedback via the web form. 13. HP Now shall not be liable to any Customer for any financial loss arising out of the refusal, cancellation or withdrawal of any order for any reason.
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