Remote problem diagnosis and support
Replacement arrives the next business day
Shipping costs included
Complete service coverage
HP 3 year Next business day Exchange Scanjet Professional1000 Hardware Support
You won't be down for long with HP Next Business Day Exchange Service. Get high quality remote troubleshooting assistance and, if needed, a replacement will arrive the next business day, with shipping included. Send your failed unit back to HP in pre-paid packaging.
Fast exchange service made easy
We're ready to ship a replacement if needed. You'll get it the next business day so you'll be back up and running fast, and we provide everything you need to ship your failed unit back to us.
Easy, no cost shipping
No need to worry about shipping costs - we have it covered for you.
Help is on the line
Take advantage of our expert support specialists ready to provide remote assistance.
|Coverage window||Standard workdays - 9 hours|
|Response Time||Next business day response|
|Service method||Advanced unit exchange|
|Warranty coverage||In warranty|
|Logistics options||Courier shipment and defective return|
|Place of service||Offsite|
-  Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.