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  • Remote problem diagnosis and support

  • Onsite hardware support- next business day[1]

  • Replacement parts and materials included

  • Escalation management

  • Coverage for all HP branded components

HP 3 year Next Business Day Service for Color LaserJet Pro MFP M479


HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.

We’ll be there the next business day[1]

HP provides next business day, onsite replacement of your failed hardware unit, if the problem can't be resolved remotely.

Offers easy-to-purchase, easy-to-use onsite hardware repair service for your HP product.

Increase the return on your HP hardware investments. The longer the service plan you choose, the more reliable support you can expect from HP.

Purchasing HP Care Pack service with HP product reduces total cost of ownership.

HP Care Pack Services delivered through accredited network of partners or by an HP engineer ensuring the best possible service.

Support you can count on

Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.

Help is on the line – or at your door

Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.

Informasi lebih lanjut
Duration 3 years
Support type Onsite repair
Coverage window Standard workdays - 9 hours
Response Time Next business day response
Fitur Inti
Service method Onsite repair
Warranty coverage In warranty
Place of service Onsite
Rated 5 out of 5 by from Laser Jet M479 [This review was collected as part of a promotion.] I love the printer and very pleased with the Next Business Day Support.
Date published: 2021-03-08
Rated 5 out of 5 by from I love the print from anywhere features! [This review was collected as part of a promotion.] I bought this printer to be able to print hi-speed for my Notary business and to print while away from home!
Date published: 2020-12-28
Rated 5 out of 5 by from I love the laser jet. The printer is doing an excellent job. The pictures are much better than the inkjet. It flips sheets over in Hallmark program to print both sides. Ink jet had to be flipped manually. The only concert is that it does not sleep mode when left on. The ink jets did. I will call you during business hours to see if there instructions that I have missed Thank you
Date published: 2020-05-31
Rated 5 out of 5 by from Easy Set-up, Flawless Performance [This review was collected as part of a promotion.] I've been searching for a replacement to my Brother multifunction (5 years old and died on me). The reviews for color laser jet multifunctions are so confusing. Some people rave. Some people despair. It's hard to sort your way through the forest of contradictory views. Here's my take: I have an iMac, and not a single problem has surfaced. Scanning is perfect. Printing is fast. Images are crystal clear. Set-up is straightforward. The machine is quiet, even when in use. It's also quite compact. My Brother was twice the size. I am satisfied that I purchased the best multifunction out there. If you're hesitating because of the bad reviews here and there, quite simply, don't hesitate. Go out and buy!
Date published: 2019-11-18
Rated 5 out of 5 by from Awesome Printer [This review was collected as part of a promotion.] I ordered this printer to replace one my wife and I had ordered a few years ago. That printer was great, but it finally started to become problematic. So we ordered this one. We got it this past Friday. It took a bit to get it set up, to be fair I am 71, so ended up having to go to online help to resolve a minor WIFI connection issue, which was a self inflicted issue. Regardless, it is a great machine, taking over for a previous great machine.
Date published: 2019-10-14
Rated 4 out of 5 by from so far so good I have only had it a few days. Ask me after I have to change the toner....which I can't figure out from the directions. It is quiet and fast.
Date published: 2020-12-06
Rated 3 out of 5 by from HP Care Pack I bought this product two weeks ago and have not used it. I bought it just in case my printer brings some issues. So as of today, everything looks good with the printer. As of this product, I am not ready to rate it.
Date published: 2020-10-24
Rated 1 out of 5 by from FRUSTRATING EXPERIENCE After a number of attempts to get my new HP Color LaserJet Pro MFP M479fdw printer configured to work with my HP workstation, including about three hours on the phone with HP Tech Support, the last half hour or so of which was spent listening to elevator music when my call was transferred into a black hole before I terminated the call, I decided to purchase a 3 Year Next Business Day Onsite Hardware Support warranty. I made it clear to the sales rep that I wanted to purchase the warranty to entitle me to on-site service and have someone qualified come by to set the printer up. I was offered a discount, which I appreciate, but no mention was made of the limitation I encountered. When I called tech support to schedule an on-site service call, I was told that the issue would have to be worked remotely over the phone before a service call could be scheduled. I explained that I had already tried that with my 3 hour session on the phone and did not want to repeat the experience, which was time consuming, unsuccessful, and frustrating, and provided the case number under which the details of my call were recorded. Apparently the record was not reviewed. I wasn’t allowed to schedule a service call. I contacted sales and asked if they could do anything, given the difficulty I had encountered with the printer, to influence tech support to make an exception and schedule an on-site service call without another session working the issue remotely. I was told they didn’t have any “pull” to do so. My experience working with HP on this issue thus far has been like working with an inefficient, stove piped bureaucracy, akin to the Social Security Administration or the IRS. The jury is still out, I haven’t yet given up and hope to get the printer working, but I expect a time consuming, frustrating effort in the process. My advice to anyone considering a purchase of an Onsite Hardware Support warranty is to be sure you understand the limitations of what you are purchasing.
Date published: 2021-01-28
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  • [1] Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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