Thank you for visiting the HONG KONG HP Store
Thank you for visiting the HONG KONG HP Store
Mon-Fri 8.30am - 5.30pm
(exc. Public Holidays)
Live product demo
HP CARE PACK - PRINTER REPAIR, EXTENDED WARRANTY, AND SUPPORT
Let our skilled tech-specialists get you back up and running. Because having the right tools for your printer is our job.
Care Pack services, part of HP Care, provides the extended coverage you need at an affordable price. Why not protect yourself with coverage that goes beyond the standard warranty?
FEATURES | 1 YR STANDARD WARRANTY | HP CARE PACK | |
---|---|---|---|
Total Years of Coverage | 1 year | 2 to 4 years | |
Remote problem diagnosis and support | ✔ | ✔ | |
No deductibles or hidden fees | ✔ | ✔ |
Get peace of mind with in-warranty Care Pack Services, available in 2, 3, or 4 year terms.
Take advantage of our expert support specialists who are ready to provide remote problem diagnosis with phone and chat support.
Care Pack services quickly get you back up and running.
Go beyond your standard warranty with a Care Pack service that works best for you.
In-Warranty extensions include a variety of Care Pack services to enhance your printer’s standard warranty for better service and faster resolutions. Available in 2, 3 or 4 year service terms.
All In-Warranty services include remote problem diagnosis and support, plus free shipping and returns.
You can purchase In-Warranty services for your printer at time of purchase or up to 90 days after printer purchase.
Post Warranty Care Pack services take over after your standard warranty or your upfront Care Pack service expires. Available in 1 or 2 year service terms.
Includes remote problem diagnosis and Next Business Day Exchange service.
You can purchase Post Warranty services for your printer 90 days before or 30 days after your standard warranty or Care Pack service expires.
There are specific HP Care Pack Services designated to associate with certain group of products at different service level. For further details, please contact : 81003081
Arc, Arria, Celeron, Cyclone, eASIC, Intel Ethernet, Intel,the Intel logo, Intel Agilex, Intel Atom, Intel Core, Intel Evo, Intel Inside, the Intel Inside logo, Intel Optane, Intel vPro, Iris, Killer, MAX, Movidius, Pentium, Intel RealSense, Intel Select Solutions, Intel Si Photonics, Stratix, the Stratix logo, Tofino, Ultrabook, Xeon are trademarks of Intel Corporation or its subsidiaries.
For extended warranty within the warranty period carepack service needs to be purchased at the time of purchase of the computer or within 90 days after the date of purchase. The extended warranty after the warranty period carepack service is only applicable to the selected printer model, and your printer must be purchased 90 or 30 days before the service expires. Subject to the relevant terms and services, please call HP sales hotline 81003081 for details.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com
The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle
In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors
Covid-19 Disclaimer: We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page ( Here ). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.
Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors.
HP Hong Kong Online Store @ hpdirect.com.hk is operated by APAC Solution Corporation Limited
Mon-Fri 8.30am - 5.30pm
(exc. Public Holidays)
Live product demo