HP® wants customers to have the information they need to effectively clean HP devices.
The Centers for Disease Control and Prevention (CDC) recommends cleaning surfaces, followed by disinfection, as the best practice for the prevention of diseases in households and community settings.
CDC-recommended disinfectant is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. Isopropyl Alcohol is sold in most stores, usually in a 70% Isopropyl Alcohol / 30% Water solution. It may also be marketed as rubbing alcohol.
Please follow the steps below to clean high-touch, external surfaces on HP products:
It’s important to handle isopropyl alcohol in a safe manner at all times.
Many common household cleaners and disinfectants can damage electronic products. Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners:
Also, avoid any petroleum-based materials, such as:
If you are not sure whether a cleaning product is suitable, or if it is not specifically listed in this document or in one of the referenced documents, do not use it.
Q: Will the letters and symbols on my keyboard disappear from cleaning?
A: Some chemicals are very harsh and can damage keyboards and other surfaces. Please follow the guidelines to reduce the risk of damaging your devices.
Q: What portions of my devices are safe to clean?
A: All external components of your PC or printer can be cleaned using the recommended solution, including ports, cables, keyboard keys, rubber, plastic, metal surfaces, displays and printer control panels.
Q: How often can I clean my PC, keyboard, mouse, display or printer?
A: HP recommends cleaning your devices 3-5 times per day. Excessive cleaning of your device with any cleaning solution can lead to potential damage.