PC & Print Devices Cleaning Guidance

HP® wants customers to have the information they need to effectively clean HP devices.

    The Centers for Disease Control and Prevention (CDC) recommends cleaning surfaces, followed by disinfection, as the best practice for the prevention of diseases in households and community settings.

    Cleaning Guidance

    CDC-recommended disinfectant is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. Isopropyl Alcohol is sold in most stores, usually in a 70% Isopropyl Alcohol / 30% Water solution. It may also be marketed as rubbing alcohol.

      Please follow the steps below to clean high-touch, external surfaces on HP products:

      1. Wear disposable gloves when cleaning and disinfecting surfaces.
      2. Turn off the device and disconnect AC power (for printers, devices should be unplugged from the outlet). Remove batteries and disconnect any external devices. Never clean a product while it is powered on or plugged in.
      3. Spray or lightly dip a microfiber cloth with the mixture of 70% isopropyl alcohol / 30% water. Do not use fibrous materials, such as paper towels or toilet paper. The cloth should be damp, but not dripping wet.
      4. Do not spray any liquids directly onto the product.
      5. Gently wipe the cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, or USB ports located on the printer control panels, as it can damage to the product.
      6. Start with the display or printer control panel and end with any flexible cables, like power, keyboard and USB cables.
      7. When cleaning a display screen or printer control panel, carefully wipe in one direction, moving from the top of the display to the bottom.
      8. Ensure surfaces have completely air-dried before turning the device on after cleaning.
      9. After disinfecting, copier/scanner glass should be cleaned again using an office glass cleaner sprayed onto a clean rag to remove streaking.
      10. Gloves should be discarded after each cleaning. Wash hands immediately after gloves are removed.

      Instructions for Safe Handling

      It’s important to handle isopropyl alcohol in a safe manner at all times.

      • Avoid contact with skin, eyes, and clothing.
      • Keep away from heat and sources of ignition.
      • Use with adequate ventilation.
      • Store in a cool, well-ventilated place
      • Keep the container tightly closed.
      • In the event of contact with isopropyl alcohol, wash skin thoroughly with soap and water.

      Many common household cleaners and disinfectants can damage electronic products. Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners:

      • Bleach
      • Peroxides (including hydrogen peroxide)
      • Acetone
      • Ammonia
      • Ethyl alcohol
      • Methylene chloride

      Also, avoid any petroleum-based materials, such as:

      • Gasoline
      • Paint thinner
      • Benzene
      • Toluene

      If you are not sure whether a cleaning product is suitable, or if it is not specifically listed in this document or in one of the referenced documents, do not use it.


      Q: Will the letters and symbols on my keyboard disappear from cleaning?

        A: Some chemicals are very harsh and can damage keyboards and other surfaces. Please follow the guidelines to reduce the risk of damaging your devices.

          Q: What portions of my devices are safe to clean?

            A: All external components of your PC or printer can be cleaned using the recommended solution, including ports, cables, keyboard keys, rubber, plastic, metal surfaces, displays and printer control panels.

              Q: How often can I clean my PC, keyboard, mouse, display or printer?

                A: HP recommends cleaning your devices 3-5 times per day. Excessive cleaning of your device with any cleaning solution can lead to potential damage.

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