HP Introduces Services to Improve Virtualized Environments, Minimize Downtime and Free Up Resources for Innovation

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 HP today announced new and updated services for mission-critical, virtualized environments that minimize the impact of downtime, allowing businesses to free up resources that can be used to drive innovation.

While virtualization in the data center can introduce greater efficiency and flexibility, it also adds more complexity. This can result in a rise in unplanned downtime of business-critical applications. For every minute that IT is down, there is a substantial negative impact to the business. The complexity of business-critical technology processes and applications are combined with the reality that most companies are dealing with a shortage of resources and skilled staff in these new technologies.

HP today introduced services to create a cost-efficient technology infrastructure that is reliable, scalable and secure.

Operational improvements for virtualized environments

New services from HP help clients take a holistic approach to managing a virtualized environment that can effectively reduce downtime and mitigate risk.
  • HP expanded its Mission Critical Services [HP USA| English] portfolio to deliver multilevel support for the entire virtualized environment including hardware, operating systems and now Citrix XenServer, Microsoft® Hyper-V and VMware virtualization software. 
  • New HP ITSM Assessment for Virtualized Environments [HP USA| English] increases the operational efficiency of virtualized environments through expert recommendations and prioritizes improvements that need to be made. This assessment service identifies service management gaps within a virtualized environment.
Mission critical support across multivendor x86 environments

HP Mission Critical Partnership [HP USA| English] (MCP) has been extended to help clients eliminate risks across the entire management ecosystem as well as provide provisioning skills and resources to more effectively help clients navigate a path to zero downtime. This service employs a formal methodology of risk identification and benchmarking to deliver a service improvement plan for x86 environments from multiple vendors. Available from June 2010, this service will be rolled out in phases across Asia Pacific and Japan.

Minimize downtime, address resource constraints

New HP Proactive Select Services [HP USA| English] deliver a highly flexible way to acquire HP expert resources on demand.
  • New services offer resources on demand with variable price points to align with tight budgets. The addition of 33 new services across Information Technology Infrastructure Library (ITIL), blades, storage, virtualization and in support of SAP® applications enables clients to cost-effectively augment IT staff with HP expert resources and services.
  • HP Priority Connect speeds resolution to interoperability incidents, minimizing the total business impact from downtime. New services deliver environment-wide, incident-based support across Microsoft Windows®, Linux, virtualization, storage and blade technologies.
“Helping the business remain competitive, secure and always on while freeing up staff for innovation projects is a challenge for CIOs today,” said Cally Chan, general manager, Technology Services, HP Hong Kong. “With our expanded portfolio, HP offers clients full support across their technology environments to help minimize disruption to the business and free up operations budgets to drive innovation for the business.”


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About HP Inc.

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.

© 2016 HP Inc. The information contained herein is subject to change without notice. The only warranties for HP Inc. products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.