Press Release: 13 July 2011
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HP Offers Service Partners New Opportunities to Drive Business Growth

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HP today extended its Always On Support with a new partnering model that expands sales and service delivery opportunities for partners to drive business growth and increase profitability.


To address customer requirements, partners need access to a broad spectrum of technology services ranging from desktop deployment to hybrid cloud, from basic maintenance to strategic consulting.


HP ServiceONE is a new specialization within the industry-leading HP PartnerONE program that enables partners to significantly expand their technology services portfolio or offer co-branded services with HP. In addition, partners can take advantage of HP’s redesigned metrics and rewards to further increase revenue opportunities and reduce risk.


“Partners want to boost their bottom line by delivering innovative services that address every customer need, whether it’s data center design or everyday support,” said Ringo Cheung, general manager, Technology Services, HP Hong Kong. “With ServiceONE, HP is expanding partners’ business opportunities by enabling them to deliver high-value services while capitalising on HP sales, technical and marketing resources.”


The HP ServiceONE program enables partners to:

  • Address customers’ dynamic needs and extend their market reach by selling and delivering a wide range of technology services, including professional, annuity-based services as well as HP Care Pack Services.
  • Improve margins and reduce risk with HP’s automated support technologies, such as HP Insight Remote Support.
  • Increase sales by working closely with HP on joint sales opportunities, including closing sales, marketing services and solving technical challenges. HP aims to serve as an extension of the partner’s team, providing technology expertise and capacity as needed.
  • Boost profitability by selling and delivering higher-margin HP-branded services.
  • Enhance customer satisfaction and loyalty by attaching support services to infrastructure solutions and delivering a consistent, reliable customer experience.
New, simplified partner designations

HP has also streamlined the services program to simplify contracts and reward metrics for partners. Now offering two categories -- ServiceONE Specialist and ServiceONE Expert, the premier partnering level -- partners are able to grow their services business through exclusive rebates, discounts and management tools.


“The ServiceONE program framework from HP is a welcome evolution of our partnership recognising our investment in HP technologies and providing us with significant business benefit and clear differentiation in the market place,” said Chris Ford, national sales manager, Frontline Systems, Australia.


“ServiceONE program is very well designed to enable partners like us to sell and deliver HP branded services,” said Heung Joon Park, chief executive officer, AIMTOG, South Korea.


HP services help businesses and governments in their pursuit of an Instant-On Enterprise. In a world of continuous connectivity, the Instant-On Enterprise embeds technology in everything it does to serve customers, employees, partners and citizens with whatever they need, instantly.


The HP ServiceONE program is expected to commence worldwide in November. More information for partners is available at www.hp.com/partners/apj/ServiceONE.


HP’s premier client event, HP DISCOVER, takes place Nov. 29 - Dec. 1 in Vienna, Austria. The event showcases how organizations can get started on their Instant-On Enterprise journeys.


About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world. More information about HP (NYSE: HPQ) is available at http://www.hp.com.hk.


This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended January 31, 2011 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2010. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2011 Hewlett-Packard Asia Pacific Pte Ltd. Registration No.: 198703164G. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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About HP Inc.

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.

© 2016 HP Inc. The information contained herein is subject to change without notice. The only warranties for HP Inc. products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.