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 business support center  >  technical support - HP Color LaserJet 4700  >  print quality troubleshooting tool

Print Quality Troubleshooting Tool for HP Color LaserJet 4700

Vertical lines or line segments
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TOP - leading edge of paper as it exits printer More information on the orientation of the paper. Clicking this icon will open a new window.
Fig. Magenta-5.3

As shown below, the issue may vary in location and appearance. Click the sample image below to see a larger version of it.

sample1
Fig. Magenta-5.1
sample2
Fig. Magenta-5.2
sample3
Fig. Magenta-5.3
 
Description
One or more vertical lines appearing as a continuous line. The line(s) can occur anywhere in the page. The issue may start out as one line, with more lines appearing over time as the issue gets worse. These lines will appear on all five test pages. The color of the lines will normally be different from the color of the cartridge causing the print quality issue.

 Most likely causes
  • Low temperature/low humidity
  • Notch in the cleaning blade
  • Foreign substance (such as a paper fiber) on the cleaning blade
  • Scratched drum in the print cartridge Picture of the printer cartridge. Clicking this icon will open a new window.
  • Scratched fuser sleeve
  • Staples in media
  • Print cartridge near the end of its life.
Note: It is not uncommon for all four print cartridges to fail in exactly the same way. This could happen if the print cartridges have been handled inappropriately, from out-of-specification media, or from a foreign object such as a staple.

 Troubleshooting and suggestions
  1. Perform the Cartridge test procedure.
  2. If the issue is not resolved, contact HP.
 Recommended parts
The print cartridge(s) Picture of the print cartridges. Clicking this icon will open a new window. identified by the above troubleshooting procedures may need to be replaced.
Note: It is not necessary to replace the other print cartridges.

 Related links
» Replacing print cartridges
» Order supplies

 

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