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If your issue is listed here,
- contact HP.
- Use this table to explain your issue to HP call center support.
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| Interval |
Roller |
Description |
Replacement Part |
| 1.35 inches (34.3 mm) |
developing cylinder |
defect on front of paper |
black print cartridge |
| 1.48 inches (37.7 mm) |
primary charging roller/print cartridge/transfer roller |
blank spots |
print cartridge |
| 1.52 inches (38.5 mm) |
developing cylinder |
defect on front of paper |
color print cartridge |
| 1.68 inches (42.7 mm) |
toner feed roller |
N/A |
print cartridge |
| 2.95 inches (75.0 mm) |
media attaching roller |
defect on front of paper |
ETB |
| 2.99 inches (76.0 mm) |
fuser sleeve |
poor fusing |
fuser |
| 3.19 inches (81.0 mm) |
fuser pressure roller |
poor fusing |
fuser |
| 3.71 inches (94.2 mm) |
photosensitive drum |
defect on front of paper;
blank spots |
print cartridge |
| 0.98 inches (25 mm) |
face-down delivery roller |
defect on back of paper |
delivery assembly |
| 1.46 inches (37 mm) |
fuser delivery roller |
defect on back of paper |
delivery assembly |
| 1.85 inches (47 mm) |
registration sub roller |
defect on front of paper |
paper feed assembly |
| 2.17 inches (55 mm) |
registration roller |
defect on back of paper |
paper feed assembly |
| 3.03 inches (77 mm) |
paper tray feed roller |
defect on front of paper |
feed roller |
| 3.03 inches (77 mm) |
paper tray paper separation roller |
defect on back of paper |
separation roller |
| 3.03 inches (77 mm) |
paper tray pickup roller |
defect on front of paper |
paper pickup roller |
| MP tray pickup roller |
see note below |
defect on back of paper |
MP tray pickup roller assembly |
| *Note: Defects on paper tray or the multipurpose tray pickup roller cause defects only on the leading edge of the image.
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Please let HP know if this helped you to resolve your issue and help HP
improve service.
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