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 business support center  >  technical support -HP Color LaserJet 3000  >  print quality troubleshooting tool

Print Quality Troubleshooting Tool for HP Color LaserJet 3000

Horizontal lines repeating about every 3.0 inches (76 or 77 mm)
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TOP - leading edge of paper as it exits printer More information on the orientation of the paper. Clicking this icon will open a new window.
Fig. Yellow-2.1

As shown below, the issue may vary in location and appearance. Click the sample image below to see a larger version of it.

sample1
Fig. Yellow-2.1
sample2
Fig. Yellow-2.2
sample3
Fig. Yellow-2.3
 
Description
Thin horizontal lines in the color of the print cartridge repeating about every 3.0 inches (76 or 77 mm).

 Most likely causes
  • Maybe observed after a new print cartridge Picture of the printer cartridge. Clicking this icon will open a new window. has been installed. During shipment or storage, internal print cartridge components contact one another and may be damaged.
  • The print cartridge is near the end of its life.
 Troubleshooting and suggestions
  1. Turn off the printer, wait one minute, and turn it back on. This will rotate the internal print cartridge components from their original position. The 3.0 inch (76 or 77 mm) repeating line should disappear after 72 hours, regardless of whether the printer is on or off.
  2. After 72 hours, print another set of PQ troubleshooting pages. Show me how.
  3. Look at the new set of test pages. If performing Step 1 did not eliminate the issue, replace the yellow print cartridge with a new yellow cartridge.
  4. Look at the new set of test pages. If replacing the cartridge did not eliminate the issue, activate PRE-ROTATION. Show me how.
  5. Look at the new set of PQ troubleshooting test pages. If the issue is not resolved, contact HP.
 Recommended parts
The yellow print cartridge Picture of the printer cartridge. Clicking this icon will open a new window. may need to be replaced.
Note: It is not necessary to replace the other print cartridges.

 

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