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Free delivery on all orders over CHF 40.-.
HP Store Switzerland Price Guarantee
Shop with confidence
We want to ensure our customers are always getting a great deal.
HP Price Guarantee
If the product you’ve bought from the HP Store Switzerland accessing our public catalogue drops in price within
HP Price Guarantee Plus
If the product you’ve bought from the HP Store Switzerland accessing one of our communities drops in price within
Let us know by following the simple steps below, and the difference will be sent to the original payment method used 3 to 5 working days after your request has been processed*. Restrictions apply (please see below).
* Time period may vary for products purchased using a third party finance provider, for example Bank Transfer or PayPal.
Step 1
Contact us via chat and select “Other” in the chat menu. Once you’ve connected with an agent you will be required to provide the following information:
From your invoice
- HP Store Switzerland Order number (this will start with ‘SCEO’);
- Full customer name on the order
- The HP part number, for example 30A26EA#UUZ
Price reduction
- The reduced price of the product
Provide proof of the lower price
- A screenshot of the HP Store Switzerland product page which shows the reduced price and the time and date the screenshot was taken.
Step 2
Provided we are able to verify the information you have supplied, we will refund you the difference between the price you paid and the reduced price.
HP Store Switzerland Price Guarantee Restrictions
1.a) HP Price Guarantee
Reduction in price must occur no more than 14 days from (and including) the date an order is placed on HP Store Switzerland (https://www.hp.com/ch-en/shop). For example, if an order is placed on 1 January, the price reduction must occur on or before 21 January (i.e no later than 21 January).
b) HP Price Guarantee Plus
Reduction in price must occur no more than 30 Calendar days from (and including) the date an order is placed on the HP Store Switzerland. For example, if an order is placed on 1 January, the price reduction must occur on or before 31 January (i.e. no later than 30 January, 23:59pm).
2. Does not apply to price reductions that occurred before the date an order is placed.
3. Applies to identical part numbers only.
4. Available on orders below CHF 5'000 (inclusive of VAT) with a refund of CHF 50 or more.
5. Does not apply to:
- Out of stock products
- Delivery charges
- Marketplace sellers, for example Amazon, eBay etc.
- Pricing errors
- Trade-in promotions
- Third party promotions
- Bundle Promotions
6. Applies to orders placed on or after 3 May 2023
For any queries regarding this offer, please contact the HP Store team on hpstore.ch@hp.com
FAQs
What means Public Catalogue or Private Catalogue?
HP Store Switzerland has one Public catalogue which is accessible to everybody. If you register your account on our Public Store your Customer Profile will be stored as Public account. If you register your account via our Club communities (i.e. HP Business Club, HP Education .
Can I change the Catalogue settings in my own account profile?
No. If you want to change the Catalogue linked to your account, pls reach out to our HP Store ContactCenter. We will help you on your request. You will have to have the legitimacy at your hand to proof your Identity. (i.e. copy of your commercial register certificate, Student .
How will I be refunded if I have purchased using a third party finance provider, for example Bank Transfer, CreditCard or PayPal?
The funds will be credited to your account with the third party finance provider. If you have any questions about this, please contact the third party finance provider.
Can I make a claim by applying a promotional code to the price I paid?
No, we will only price match to a price which is available on HP Store Switzerland.
Does the Price Guarantee apply to purchases of HP products made from other retailers?
No, the Price Guarantee applies to purchases from HP Store Switzerland only.