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Credit card

When you place the order, your Credit Card provider will pre-authorise the purchase amount required, at this stage HP has not received your payment. HP will request payment to be settled by your Credit Card provider only when your order has shipped from our warehouse.

Currently HP Store can accept international credit cards. Please note that some orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologise for any inconvenience this may cause.

All credit and debit card transactions are subject to validation and payment authorisation to protect our customers from fraud activity.

For purchases made by credit card, the billing address must match the address that appears on your credit card or bank statement, otherwise we won’t be able to process your order.

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Pre-payment

Your order will be processed as soon as we receive your payment. It is advisable to make payment as soon as possible as any payment delay may result in HP being unable to fulfil your order ontime due to current stock availability. Please be aware your order will be rejected if we have not received your payment within 10 days of receipt of your order.

HP bank details are e-mailed to you after you have placed the order. It is mandatory to provide your HP Store Order number within the Payment Reference field: HP Store orders all starts with SCEOxxxxxx, this can be located on your order confirmation (this will helps us to quickly match the payment to your order ).

Once we have visibility of your payment in our account, we’ll send you an email with your delivery information. Please note the transfer of money can take up to 5 days, due to the banking process.

In case of refund, we will require your bank details to process your payment back into your account . It is important that you provide the requested information at the earliest opportunity to allow us to process your refund without delay.

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PayPal

If you choose to pay via PayPal, your account will be debited as soon as you authorize your purchase with your payment provider.

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Open invoice

Business customers (i.e. an individual or companies purchasing products or services for professional use) can apply for Open Invoice payment terms (payment within 30 days).

If you are a registered Business customer, you can place your orders and apply directly for Open Invoice terms.

If you are not registered as a Business customer please call our Sales team for FREE at 043 547 97 86 (Monday-Friday 8:30 - 12 Uhr und von 13:30 - 17:30).
Our teams will check your open invoice application and you will receive confirmation of your eligibility.

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