HP recommends Windows® 7.

HP Total Care Advisor

Award-winning service and support



Using a computer is simple thanks to a single access point for the things you need most. See PC status at a glance, navigate to software from HP and partners, and discover applications and offers using HP Advisor—from HP Total Care.

Totalcare security


A quick glance shows your protection is up: firewall, antivirus, Internet security and Windows updates. A green check mark indicates your PC is in the clear. If there is a red “!” next to the security icon, your computer may be at risk. Click on that icon and then select “Launch Antivirus” to get live updates for your antivirus software to effectively protect your PC. Protect your PC from Internet threats with “Launch Internet Security” and “Launch Firewall.” Maximize your PC’s performance by viewing and installing available Windows updates by clicking on “Windows Update Setting.”

Totalcare PC alerts

PC Alerts

Receive at-a-glance status of PC alerts here. Click on the PC alerts icon to link to the PC Alerts page where you will find additional alert information categorized by urgency: “Important,” “Recommended” and “Reminders.”

Totalcare internet connection

Internet connection

How’s your Internet connection and signal quality? Not getting the speed or service you expected? Compare upgrade offers from Internet service providers in your area with the click of a button. Just select the type of service you’re looking for and identify the ISP that best suits your needs.

Totalcare warranty


Learn more about what’s covered under your PC’s standard warranty. See which award-winning HP Total Care support options are available, from consumer support forums to in-home product service. Click on “HP Total Care” to discover the value of HP Care Pack Services.

Totalcare printers


Add a new printer, check on networked printers, and order supplies to keep your printers operating efficiently. Connect to HP’s website for immediate purchase of genuine HP Inks and have them delivered directly to your home.

Totalcare backup


Enjoy the confidence of knowing your personal files are backed up should the unexpected happen. Launch the Microsoft® Backup Tool, and Windows will scan for new files and files updated since your last backup. You can select where the backup is written (e.g. to DVD or CD, hard drive, external drive) for safekeeping. You can also customize how often your files are backed up.

Totalcare support


Get some extra peace of mind for your new PC with HP Support Assistant. It helps you use, maintain and learn about your PC and resolve problems with automated updates and tune-ups, onboard diagnostics and guided assistance. HP Support Assistant comes preinstalled on PCs running Windows® 7.1

Totalcare system storage

System storage

View the system storage chart to see exactly how much free space remains on your drives and when additional storage may be necessary. Links to information on how to free up space and to HP.com (where you can order additional hard drives) are also provided.

Totalcare battery


If you are working off of an HP or Compaq laptop, view the battery condition in a visual representation of the percentage of power left.

Award winning service and support

Award-winning service and support

TSIA certification recognizes that HP consumer computing and printing products has achieved excellence in service operations for three consecutive years. Customers can purchase HP products with confidence knowing that HP meets the highest industry support standards.

Read the news release

1 HP Support Assistant is also preinstalled on select PCs with Microsoft Windows Vista

Systems may require upgraded and/or separately purchased hardware to take full advantage of Windows 7 functionality. Not all features are available in all editions of Windows 7. See http://www.microsoft.com/windows/windows-7/ for details.