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Part Number: UM969E

HP 1 year Accidental Damage Protection Plus Pickup and Return Notebook Service


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Estimated shipment timing: Most orders placed by 2pm EST are shipped out the same day. All orders are shipped to you FREE via standard ground.

HP 1 year Accidental Damage Protection Plus Pickup and Return Notebook Service
Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return with Accidental Damage Protection Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Drops? Spills? We’ve got you covered from unexpected accidents. Extend and enhance protection beyond your standard limited warranty with reliable support, expedited repairs, and accidental damage protection. Multi-year options are available.[1]

    Accessories and Warranties


    Drops and spills protection

    Accidents happen, but fortunately your device is protected. HP will repair or replace your device if it’s been damaged from any accidental drops, spills, or electrical surges.

    Reliable support 7 days per week

    Connect with knowledgeable agents, available to you 7 days per week, and get your device repaired quickly with no unexpected costs.

    Free and easy shipping

    Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.

    Technical details

    Support typePickup and return
    Duration1 year
    Response timeRepaired within 3-7 business days
    Coverage windowStandard workdays - 9 hours
    Place of serviceOffsite
    Service methodDepot repair
    Logistics optionsCourier pick up and return
    Warranty coverageIn warranty
    Care Pack typeElectronic
    Registration requiredNo

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    • [1] Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

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    HP 1 year Accidental Damage Protection Plus Pickup and Return Notebook Service


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