Holiday Shopping Policies
HP Holiday Happiness Guarantee
Shop and Ship Early this Holiday Season!
Every gift is always the perfect gift when you shop direct with HP this holiday season.
Shop with 100% confidence because, if you are not happy with your purchase, we’ll make it right.
Enjoy Free Shipping, Exclusive Savings, Secure Payments and Free, Extended Returns on all of your gift purchases.
In addition, the HP Store offers you our Best Price Guarantee. Learn more
Avoid the crowds, avoid the stress, and make shopping easy this holiday season by ordering your gifts online direct with HP. Shop early for the best selection and to guarantee that your order delivers before December 25.
Our HP gift experts are available 7 days a week to help make your shopping experience easy and enjoyable.
Chat Live or call 1.877.231.4351 to speak to a member of our store team
Shipping is FREE at the HP Store. Order your Holiday gifts today and get them shipped FAST and FREE.
Please note that free shipping is subject to the following restrictions:
- Orders weighing over 68kg (150lbs) and orders shipping to remote geographic locations are excluded from this offer and extra shipping fees may apply.
- If extra shipping fees are required for your order, we will contact you to confirm whether you would like to pay the additional shipping fees or if you would like cancel your order.
For more information regarding Shipping & Delivery please Click here.
When you shop with us this holiday season, you will find exclusive savings, deals and bundle offers not found at other online retailers.
To guarantee you will never miss a great deal, sign-up for HP Store email today. Sign-up for our email newsletter here.
Free, Easy and Extended returns
It’s easy to shop at the HP Store, but if you ever need to return a purchase, we also make this hassle-free.
Product returns, originally purchased on the HP Canada Store, always ship back FREE.
To make sure you are completely satisfied with your Holiday gift purchases, we've extended our normal 30-day returns policy beginning November 3, 2023. Holiday orders can be returned through January 19, 2024 and return shipping is FREE!
Just follow the steps outlined in the Returns and Refunds section to complete your return. All other standard return policies otherwise apply.
Best Price Guarantee
Everyone wants the lowest price possible, especially during the holidays. With our Best Price Guarantee you can be confident you will get the best prices of the season.
Our Best Price Guarantee is our assurance that you'll get the best price on HP brand products when you shop direct with HP. If you find a lower, currently advertised price from an authorized, nationally recognized online retailer or reseller (that is an online retailer or reseller authorized by HP to sell its products in Canada), we'll match it. Or if the price at which you purchased the product direct from the HP Store drops within 30 days of your delivery date, we will match the price and refund you the difference.
Please note that HP’s Price Match Policy is subject to some restrictions, including:
- Product must be in-stock and available for purchase on the competing on-line retailer’s site and in-stock and available for purchase on HP Canada Store.
- Competing on-line retailer’s price may not be a result of a website error, special sale price or other special offers, including without limitation, e-coupons, mail-in rebates, bundles, financing offers, and gift with purchase offers. Special sale price includes Black Friday, Cyber Monday, and Boxing Day doorbuster deals Instore Promos, Daily Deals, inventory clearance/overstock, private sales (ex. email exclusive offers or VIP sales), volume discounts and/or special channel pricing (ex. Education) with limited volume and/or limited time.
- Price Match Policy for nationally authorized online retailers or resellers
- Price protection for products purchased direct from the HP Canada Store
Holiday Order Cut-off Deadline and Key Delivery Dates
The HP Store team and our Delivery partners are working diligently to meet the increased customer demand for our products this season. Our website reflects current product availability, but circumstances are dynamic.
To ensure that the people on your gift list won’t be disappointed, we encourage you to complete your holiday shopping early this season.
The final day to order your product for delivery prior to December 25, is Tuesday, December 19, 2023.
If you have any questions regarding an existing order, please Login to your HP Canada Store Account to check your order status. You can also email the HP Store team at firstname.lastname@example.org.
Please note that shipment of your order may be delayed due to factors beyond HP Canada’s control, such as, but not limited to, payment processing, carrier shipment capacity and weather conditions.
HP is unable to guarantee delivery prior to December 25 for:
- Out of stock items
- Pre-order items
- Orders weighing over 30kg (66lbs)
Dates with no deliveries
No deliveries will be made on the following dates:
- Saturday, December 23, 2023
- Sunday, December 24, 2023
- Monday, December 25, 2023
- Tuesday, December 26, 2023
- Saturday, December 30, 2023
- Sunday, December 31, 2023
- Monday, January 1, 2024
HP Gift Experts Ready to Serve You
Need help with Gift Ideas this holiday season? Give us a call.
Our HP gift experts are at your service.
Call us weekdays or weekends to find that perfect gift for the tech enthusiast on your list. Chat Live or call us toll-free at 1 (877) 231 4351.
Holiday Sales Contact Centre Hours of Operation
Monday to Friday
8:00am - 9:00pm Eastern Standard Time (5:00am - 6:00pm Pacific Standard Time)
Saturday and Sunday
9:00am - 9:00pm Eastern Standard Time (6:00am - 6:00pm Pacific Standard Time)
Please note that our sales contact centre will be closed on:
- Monday, December 25, 2022
- Monday, January 1, 2023