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For technical support, call 1-800-474-6836

Shipping & Delivery

At HP Canada Store we know that fast, reliable shipment of your merchandise is important to you. We ship many orders the same business day. Orders placed weekdays after 1 pm Eastern time (10 am Pacific time), weekends, holidays and orders containing certain large products ship the next business day.

Please note we are unable to split orders so if any items are unavailable we will hold your order until we can deliver all of the items.

Delivery restrictions

Please note that currently we do not ship internationally or to P.O. boxes.

Deliveries to Business addresses

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the reception/mailroom contact. Our carrier does not require a signature specific to the named contact on the order details.

For your protection, a signature is required for some deliveries. We do not allow address changes after an order has been accepted. You may not export any products purchased from HP Canada Store.

Contact-free deliveries

In order to protect both our people and customers as much as possible, our carrier delivery drivers will not be handing over hand-held devices to you to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item, and record the delivery.

You will receive an e-mail from hpshopping.ca to confirm your order has been placed.

For order status please Click here.

You will receive a second email after your order has been shipped with a shipment tracking number.

When you shop at the HP Store, your orders are shipped free, everyday. No minimum order size and no end date.

Most orders will be received within 3-5 business days.

Please note the following terms and exclusions:

  • Orders weighing over 68kg (150lbs) and orders shipping to remote geographic locations are excluded from this offer and extra shipping fees may apply. If extra shipping fees are required for your order, we will contact you to confirm whether you would like to pay the additional shipping fees or if you would like cancel your order.
  • Deliveries to remote areas, including northern territories, may require additional time.
  • The HP Canada Store reserves the right to discontinue or modify this offer at any time.
  • Valid on purchases made at the HP Canada Store only.

Why would I receive a ‘Delivery Notice’ that directs me to pick-up my order at a location other than my delivery address?

If our carrier partners cannot deliver your order as expected to the designated delivery address, your package(s) will be sent to a pickup location (ex. carrier shipping centre or post office).

If this occurs, as per carrier policy, they will leave a ‘Delivery Notice’ at your address, providing you with directions on where to pick-up your package(s).

Situations where a pick-up may be required include, but are not solely restricted to, the following:

  • The package(s) cannot be accommodated by the delivery location (ex. the community mailbox is full or the package is too large)
  • There is no one available to receive the package(s) and there is no secure location in which to leave it

If you are required to pick-up your package(s), please arrive at the designated pick-up location with the following information:

  • Delivery Notice card
  • Government issued photo ID


  • HP is not responsible for delays caused by events beyond its control.
  • Delivery to some locations, including northern territories, requires additional time or is not available.
  • Items cannot be shipped to P.O. boxes. A street address is required.
  • HP Canada can ship only to addresses within Canada.

Next Business Day Delivery of Ink & Toner

Next Business Day Delivery of Ink & Toner to Major Cities

Shopping for Original HP Ink & Toner is easy when you shop direct with HP. We offer the best selection and best prices in Canada.

HP Store customers shipping to select major cities and their greater metro areas across Ontario also receive FREE Next Business Day Delivery at no extra cost. Place your Original HP Ink and Toner order by 1:00pm Eastern (10:00am Pacific) and our carrier partners will deliver it to you the next business day (excluding holidays).

The following are the list of cities in Ontario and Quebec where HP Store offers Free Next Day delivery of Ink and Toner:

Acton, OntarioAjax, OntarioAlliston, OntarioAlton, Ontario
Amaranth, OntarioAmherstview, OntarioAncaster, OntarioAnjou, Quebec
Ashburn, OntarioAurora, OntarioBaie-D'Urfe, QuebecBaldwin, Ontario
Barrie, OntarioBeaconsfield, QuebecBeeton, OntarioBelfountain, Ontario
Belleville, OntarioBethany, OntarioBlackstock, OntarioBolton, Ontario
Bowmanville, OntarioBradford, OntarioBrampton, OntarioBrossard, Quebec
Brougham, OntarioBurlington, OntarioCaesarea, OntarioCaledon East, Ontario
Caledon Village, OntarioCaledon, OntarioCambridge, OntarioCampbellcroft, Ontario
Campbellville, OntarioCannington, OntarioCavan Monaghan, OntarioCavan, Ontario
Cedar Valley, OntarioCheltenham, OntarioClaremont, OntarioCobourg, Ontario
Concord, OntarioCote Saint-Luc, QuebecCourtice, OntarioDollard-Des-Ormeaux, Quebec
Dorval, QuebecDouro-Dummer, OntarioDundas, OntarioEast Garafraxa, Ontario
East Gwillimbury, OntarioEast York, OntarioEtobicoke, OntarioFabreville, Quebec
Freelton, OntarioGatineau, QuebecGeorgetown, OntarioGlen Williams, Ontario
Gloucester, OntarioGoodwood, OntarioGormley, OntarioGrand Valley, Ontario
Greenbank, OntarioGreenfield Park, QuebecGreenwood, OntarioGuelph, Ontario
Hamilton, OntarioHampstead, QuebecHampton, OntarioHaydon, Ontario
Hiawatha, OntarioHolland Landing, OntarioHornby, OntarioHornings Mills, Ontario
Inglewood, OntarioJacksons Point, OntarioJanetville, OntarioKanata, Ontario
Keene, OntarioKemble, OntarioKendal, OntarioKeswick, Ontario
Kettleby, OntarioKing City, OntarioKing, OntarioKingston, Ontario
Kirkland, QuebecKitchener, OntarioKleinburg, OntarioLachine, Quebec
Lasalle, OntarioLasalle, QuebecLaurel, OntarioLaval, Quebec
Laval-Ouest, QuebecLemoyne, QuebecL'Ile-Bizard, QuebecLimehouse, Ontario
Lindsay, OntarioLocust Hill, OntarioLondon, OntarioLongueuil, Quebec
Loretto, OntarioMansfield, OntarioMaple, OntarioMarkham, Ontario
Melancthon, OntarioMidhurst, OntarioMillbrook, OntarioMillgrove, Ontario
Milton, OntarioMinesing, OntarioMississauga, OntarioMoffat, Ontario
Mono, OntarioMontreal, QuebecMontreal-Est, QuebecMontreal-Nord, Quebec
Montreal-Ouest, QuebecMont-Royal, QuebecMount Albert, OntarioMulmur, Ontario
Napanee, OntarioNepean, OntarioNestleton Station, OntarioNew Tecumseth, Ontario
Newcastle, OntarioNewmarket, OntarioNewtonville, OntarioNobleton, Ontario
North York, OntarioNorval, OntarioOakville, OntarioOldcastle, Ontario
Orangeville, OntarioOrleans, OntarioOrono, OntarioOrton, Ontario
Oshawa, OntarioOtonabee, OntarioOttawa, OntarioOutremont, Quebec
Owen Sound, OntarioPalgrave, OntarioPefferlaw, OntarioPeterborough, Ontario
Pickering, OntarioPierrefonds, QuebecPointe-Aux-Trembles, QuebecPointe-Claire, Quebec
Pontypool, OntarioPort Hope, OntarioPort Perry, OntarioPrince Albert, Ontario
Queensville, OntarioRichmond Hill, OntarioRiver Drive Park, OntarioRoches Point, Ontario
Rockcliffe, OntarioRosemont, OntarioRoxboro, QuebecSainte-Anne-De-Bellevue, Quebec
Sainte-Dorothee, QuebecSainte-Genevieve, QuebecSainte-Rose, QuebecSaint-Lambert, Quebec
Saint-Laurent, QuebecSaint-Leonard, QuebecSandford, OntarioScarborough, Ontario
Schomberg, OntarioSeagrave, OntarioSelwyn, OntarioSenneville, Quebec
Sharon, OntarioShelburne, OntarioSpringwater, OntarioSt Catharines, Ontario
Stittsville, OntarioStoney Creek, OntarioStouffville, OntarioSunderland, Ontario
Sutton West, OntarioTecumseh, OntarioTerra Cotta, OntarioThornhill, Ontario
Thorold, OntarioToronto, OntarioTottenham, OntarioTrenton, Ontario
Unionville, OntarioUxbridge, OntarioVanier, OntarioVaughan, Ontario
Verdun, QuebecVimont, QuebecWaterdown, OntarioWaterloo, Ontario
Westbrook, OntarioWestmount, QuebecWhitby, OntarioWhitevale, Ontario
Willow Beach, OntarioWindsor, OntarioWoodbridge, OntarioYork, Ontario
Zephyr, Ontario


Please note that shipment of your order may be delayed due to factors beyond HP Canada’s control, such as, but not limited to, payment processing and weather conditions.

Free, Next Business Day delivery is not available for:

  • Out of stock items
  • Pre-order items
  • Orders weighing over 68kg (150lbs)

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