How to track my order
To get the most up to date information regarding your order, please Click here to log into the Track My Order page where you can check the following:
- Check real-time order status: The horizontal progress bar represents the status of your order flow. You can see the progress of your order marked in blue.
- Check real-time delivery status: Once your order is "out for delivery" you will be able to track the latest delivery status using the highlighted Tracking Number (click the "View Details" button below "Out for Delivery" to show the Tracking Number).
- Contact us: Click on "I have a question about my order" to contact us for any delivery related questions.
Understanding your order status
Once you are logged into the Track My Order page your order status will be shown as one of the following:
Your order has been accepted and we are now starting to process it. Please note: if the "Awaiting Payment" status is no longer visible and you can’t see an estimated delivery date after 12 hours or if the delivery date shown has passed you can Click here to log into the Track My Order page and use the "I have a question about my order" option so that we can look into this for you.
Your order is awaiting stock.
Your order is now with our shipping department and is being prepared for delivery. At this stage you will receive your order tracking information from our carrier.
Out for delivery
The order has been shipped from our warehouse. As soon as your order is dispatched, a link will be available to track your shipment.
We have confirmation that you have received your order.