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For technical support, call 1-800-474-6836

How to track my order

To get the most up to date information regarding your order, please Click here to log into the Track My Order page where you can check the following:

  1. Check real-time order status: The horizontal progress bar represents the status of your order flow. You can see the progress of your order marked in blue.
  2. Check real-time delivery status: Once your order is "out for delivery" you will be able to track the latest delivery status using the highlighted Tracking Number (click the "View Details" button below "Out for Delivery" to show the Tracking Number).
  3. Contact us: Click on "I have a question about my order" to contact us for any delivery related questions.

Understanding your order status

Once you are logged into the Track My Order page your order status will be shown as one of the following:

Processing

Your order has been accepted and we are now starting to process it. Please note: if the "Awaiting Payment" status is no longer visible and you can’t see an estimated delivery date after 12 hours or if the delivery date shown has passed you can Click here to log into the Track My Order page and use the "I have a question about my order" option so that we can look into this for you.

Awaiting stock

Your order is awaiting stock.

Packing

Your order is now with our shipping department and is being prepared for delivery. At this stage you will receive your order tracking information from our carrier.

Out for delivery

The order has been shipped from our warehouse. As soon as your order is dispatched, a link will be available to track your shipment.

Delivered

We have confirmation that you have received your order.

Edit your profile

After signing in to your HP Store Account (In addition to the My Orders section), you will find the following options:

My Quotes
You have the option of contacting our agents directly to ask for a quote. All  quotes you have requested will be listed in this page and you can review them according to the date they were issued.

My Saved Cards
Your preferred Credit Cards details that you chose to save while submitting your order will be listed in this page.

My Personal Information
This page contains the personal information related to your HP Store Account. By clicking on the button modify you can make changes to your details.

Your email address is the only field that cannot be modified as it is directly linked to your HP Store Account. If you would like to use a different email address, you need to create an additional account with the new email address.

My Addresses
You can add shipping and billing addresses here and for easy reference you can assign them a memorable name such as "home" or "work". By doing so you will be able to easily identify and select the address next time your place an order and save you having to enter all the details again.

Below each address on your list you also have the option of editing the address details, or deleting an entry if no longer required.

Password Reset
Here you can quickly change your HP Store account password.

Once you have submitted your request, you will receive an email containing the instructions with the final steps to reset your password.
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