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Frequently Asked Questions

  1. What about security?
  2. What happens to my personal information?
  3. What are "Clearance items" products?
  4. What if the product I want isn't available on hpshopping.ca?
  5. Can I order by phone?
  6. How can I pay for my order?
  7. How long will an item remain in my cart?
  8. How long is a quote valid?
  9. What happens if one of the products I ordered is out of stock?
  10. Will I get confirmation of my order?
  11. Can I cancel or change my order?
  12. How do I check the status of my order?
  13. When will I receive my order?
  14. How do I use an e-coupon?
  15. What if my e-coupon doesn't work?
  16. Can I use an e-coupon if I place an order by phone?
  17. How do I return my order?
  18. I got my computer, but it doesn’t seem to be working. Anything you can do for me?
  19. I need a new power cord for my PC. Where can I find replacement parts?

What about security?

HP is committed to ensuring the security of your information. HPshopping.ca safeguards your information using the Secure Socket Layer (SSL) protocol, the most widely accepted Internet encryption standard. This system protects your private information while it is transferred from your computer's server to ours.

As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you're entering or leaving a secure area.

What do you do with my personal information?

HP is committed to respecting and protecting your privacy. Here's how hpshopping.ca uses the information in your profile:

Address:
We use your address to send you the products you ordered.

E-mail Address:
We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password)

Phone and Fax Numbers:
We keep your telephone and fax numbers on file to notify you in case of a problem with your order. Credit card numbers are used only for payment processing and fraud protection, and are not retained for other purposes.

We will not, under any circumstances, share your personal information with any company outside of Hewlett-Packard, or third parties acting on our behalf, such as those involved in processing and shipping your order. Click here to learn more about the Hewlett-Packard Company online privacy policy.

What are "Clearance items" products?

All products listed in our Clearance items are brand-new discontinued products shipped in original packaging. We usually have very limited quantities of these products and when they are gone, we can't get more.

There are no refurbished models available through the Clearance items.

What if the product I want isn't available on hpshopping.ca?

Click here to find an HP reseller in your area.

Can I order by phone?

Yes, if you prefer to order over the phone, you can speak to one of our sales associates at 1-877-231-4351. For Sales contact center hours click here.

How can I pay for my order?

We accept Visa, MasterCard and American Express credit cards (Canadian credit card with Canadian billing and shipping addresses only).

How long will an item remain in my cart?

Your cart will remain available to you for 30 days.

The list of items in your Cart does not reflect an actual order. They are items that have been added to your Cart. Until an order is submitted and an order number is assigned, prices and availability are subject to change.

How long is a quote valid?

Any quotation provided by HP will be valid for the duration stated in the quotation. If no duration is stated, such quotation will be valid for 48 hours subject to product availability.

What happens if one of the products I ordered is out of stock?

We'll notify you if you order a product that is out of stock and offer you a substitute product similar in functionality and specifications to the product originally ordered. You'll be given the opportunity to accept or reject the substitute product and price. The price for this new product may differ from the price of the product you originally ordered.

Clearance items are sold on a first-come, first-served basis. If you order an item from our Clearance items that we've run out of stock on, no substitution will be offered.

Will I get confirmation of my order?

Yes, you will receive an e-mail from hpshopping.ca to confirm your order. Please note all taxes shown on your order are estimates only. Our invoice to you will include applicable taxes based on the information you provide to us and the laws and tax rates in effect in your province at the time of shipment.

Can I cancel or change my order?

Yes. Just give us a call at 1-877-231-4351 and one of our sales associates will help with your request. In some cases, the changes requested may require us to cancel your original order and place a new order for you.

How do I check the status of my order?

Click on the Order Status link located on every page on hpshopping.ca. You will need your order number and order date to check the status of your order.

When will I receive my order?

We ship many orders the same business day. Orders placed weekdays after 5 p.m. Eastern time (2 p.m. Pacific time), weekends, holidays and orders containing certain large products ship the next business day. Most orders will be received within 3-5 business days. Deliveries to some areas, including northern territories, may require additional time. Once your order has shipped you will be provided a tracking number via email and you will be able to use this number to track the shipment status of your order.

How do I use an e-coupon?

To redeem e-coupons, simply add the product you wish to order in your shopping cart and enter the e-coupon code under the E-coupons section.You must click 'Apply' to have your e-coupon validated before proceeding to the check out page. Click here to learn more

What if my e-coupon doesn't work?

If your e-coupon code is rejected, there may be several reasons:

  • You have entered the e-coupon code incorrectly. Please check the code and re-enter.
  • You're trying to apply a discount to a product not included in the e-coupon offer.
  • Your e-coupon has expired.
  • Your coupon requires a minimum purchase which has not been met.

If our site doesn't accept your e-coupon, and you believe you have a valid coupon, please contact us at 1-877-231-4351 for assistance.

Can I use an e-coupon if I place an order by phone?

Yes, hpshopping.ca e-coupons are valid for purchases made online or by phone. You'll need to provide your e-coupon code to the sales associate before your order is submitted in order to receive your discount.

How do I return my order?

You can return most purchases made online at hpshopping.ca within 30 calendar days (10 calendar days for Clearance items and refurbished products) of your invoice date. Software and Large format printer (for eg. Designjets) cannot be returned. Click here for full details on our returns policy.

I got my computer, but it doesn’t seem to be working. Anything you can do for me?

For help in identifying the problem and getting you up and running, please call the appropriate number listed below:

  • HP Technical Support: 1-800-474-6836

I need a new power cord for my PC. Where can I find replacement parts?

Please call one of the numbers listed below to find replacement parts for your product(s):

  • HP Spare Parts: 1-800-227-8164
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