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We are currently unavailable or in a callTry again later or schedule a call.Monday-Friday 09:00 - 18:00 EST
Saturday-Sunday 05:00 - 14:00 EST
For technical support, call 1-800-474-6836

Customer update

Thank you for visiting the HP Canada Store. We are here to help during this challenging time. Our team is working hard to ensure that we have the products you need to work, learn and play at home and we continue to offer free shipping on all orders, free 30-day returns and fast and secure checkout.

Due to the implementation of precautions to protect the health and safety of our Call Centre and Warehouse Operations staff due to COVID-19, and the increased shipment volumes our Delivery partners are currently experiencing, some customers may experience increased call wait times and order delivery timelines. We apologize for the inconvenience and we are working diligently to minimize customer impact. If you have any questions regarding an existing order, please Login to your HP Canada Store Account to check your order status. You can also email the HP Store team at canadastore@hp.com. We thank you for your patience and loyalty to HP.

Holiday Shopping Policies

HP Holiday Happiness Guarantee

Shop and Ship Early this Holiday Season!

Every gift is always the perfect gift when you shop direct with HP this holiday season.

Shop with 100% confidence because, if you are not happy with your purchase, we’ll make it right.

Enjoy Free Shipping, Exclusive Savings, Secure Payments and Free, Extended Returns on all of your gift purchases.

In addition, the HP Store offers you our Best Price Guarantee.

We will always offer you the best price on HP brand PCs, printers, supplies and accessories.

If you find a lower price with another HP authorized retailer online before you buy, we’ll gladly match that price.

Should we lower the price of a product within 30 days of your delivery date, we will match the price and refund you the difference.

Avoid the crowds, avoid the stress, and make shopping easy this holiday season by ordering your gifts online direct with HP. Shop early for the best selection and to guarantee that your order delivers before December 25.

Our HP gift experts are available 7 days a week to help make your shopping experience easy and enjoyable.

Chat Live or call 1.877.231.4351 to speak to a member of our store team or contact our HP Live Experts who will bring the store to your home via a live video call product demonstration.

Free shipping

Shipping is always FREE at the HP Store. Order your gifts today and get them shipped FREE.

Exclusive Savings

When you shop with us this holiday season, you will find exclusive savings, deals and bundle offers not found at other online retailers.

To guarantee you will never miss a great deal, sign-up for HP Store email today. Sign-up for our email newsletter here.

Free, Easy and Extended returns

It’s easy to shop at the HP Store, but if you ever need to return a purchase, we also make this hassle-free.

Product returns, originally purchased on the HP Canada Store, always ship back FREE.

To make sure you are completely satisfied with your Holiday gift purchases, we've extended our normal 30-day returns policy beginning November 7, 2022. Holiday orders can be returned through January 23, 2023 and return shipping is FREE!

Just follow the steps outlined in the Returns and Refunds section to complete your return. All other standard return policies otherwise apply.

Best Price Guarantee

Everyone wants the lowest price possible, especially during the holidays. With our Best Price Guarantee you can be confident you will get the best prices of the season.

Our Best Price Guarantee is our assurance that you'll get the best price on HP brand products when you shop direct with HP. If you find a lower, currently advertised price from an authorized, nationally recognized online retailer or reseller (that is an online retailer or reseller authorized by HP to sell its products in Canada), we'll match it. Or if the price at which you purchased the product direct from the HP Store drops within 30 days of your delivery date, we will match the price and refund you the difference.

Please note that HP’s Price Match Policy is subject to some restrictions, including:

  • Product must be in-stock and available for purchase on the competing on-line retailer’s site and in-stock and available for purchase on HP Canada Store.
  • Competing on-line retailer’s price may not be a result of a website error, special sale price or other special offers, including without limitation, e-coupons, mail-in rebates, bundles, financing offers, and gift with purchase offers. Special sale price includes Black Friday, Cyber Monday, and Boxing Day doorbuster deals Instore Promos, Daily Deals, inventory clearance/overstock, private sales (ex. email exclusive offers or VIP sales), volume discounts and/or special channel pricing (ex. Education) with limited volume and/or limited time.

Learn more:

Holiday Order Cut-off Deadline and Key Delivery Dates

The HP Store team and our Delivery partners are working diligently to meet the increased customer demand for our products this season. Our website reflects current product availability, but circumstances are dynamic.

To ensure that the people on your gift list won’t be disappointed, we encourage you to complete your holiday shopping early this season.

The final day to order your product for delivery prior to December 25, is Monday, December 19, 2022.

If you have any questions regarding an existing order, please Login to your HP Canada Store Account to check your order status. You can also email the HP Store team at canadastore@hp.com.

Exceptions

Please note that shipment of your order may be delayed due to factors beyond HP Canada’s control, such as, but not limited to, payment processing, carrier shipment capacity and weather conditions.

HP is unable to guarantee delivery prior to December 25 for:

  • Out of stock items
  • Pre-order items
  • Orders weighing over 68kg (150lbs)

Dates with no deliveries

No deliveries will be made on the following dates:

  • Saturday, December 24, 2022
  • Sunday, December 25, 2022
  • Monday, December 26, 2022
  • Tuesday, December 27, 2022
  • Saturday, December 31, 2022
  • Sunday, January 1, 2023
  • Monday, January 2, 2023

HP Gift Experts Ready to Serve You

Need help with Gift Ideas this holiday season? Give us a call.

Our HP gift experts are at your service.

Call us weekdays or weekends to find that perfect gift for the tech enthusiast on your list. Chat Live or call us toll-free at 1 (877) 231 4351.

Holiday Sales Contact Centre Hours of Operation

Monday to Friday
9:00am - 10:00pm Eastern Standard Time (6:00am - 7:00pm Pacific Standard Time)

Saturday and Sunday
10:00am -10:00pm Eastern Standard Time (7:00am - 7:00pm Pacific Standard Time)

Please note that our sales contact centre will be closed on:

  • Sunday, December 25, 2022

HP LIVE EXPERTS

Want to bring the store to your home? Contact our HP LIVE EXPERTs this holiday season to get a live product demonstration via a one-way video call. Our team is trained to help you find the perfect holiday gift and will provide you expert advice and a real time, VIP product demonstration so that you can easily see and understand the HP product you are most interested in.

Click the HP Live Expert button in the bottom left-hand corner of the screen when shopping the HP Store to begin your call.

Please note that we won’t be able to see you. All you need to do is share your microphone so we can start our one-way video service from our Live Expert Centre.

Learn more about our HP Live Expert service.

Sales Center Hours

Get expert help while shopping the HP store

Need help while shopping the HP Store?

Our HP sales experts are available to support you 7 days a week.

Give them a call today to find the best HP product for you.

Sales & Customer Service Contact Center Hours of Operation*

Monday to Friday
8:00am - 9:00pm Eastern Standard Time (5:00am - 6:00pm Pacific Standard Time)

Saturday and Sunday
9:00am - 9:00pm Eastern Standard Time (6:00am - 6:00pm Pacific Standard Time)

* Contact center hours exclude Holidays.

Contact

Payment options

Credit Cards

We accept Canadian VISA, MasterCard and American Express cards with no surcharges imposed by HP. Simply complete the credit card information when submitting your order online.

We only accept credit cards issued in Canada.

We do not accept any type of prepaid debit cards, gift cards or international credit cards.

We do not accept PayPal.

Call 1-877-231-4351 and an HP sales representative will be happy to assist you with your purchase.

Business Financing

For Small or Medium-sized businesses looking to acquire the latest HP technology to power their growth, we are pleased to offer the option of Business Financing. Our flexible lease options allow you to manage your cash flow while building the competitive advantage only HP solutions can deliver*.

  • Flexible lease repayment options to suit your business needs*
  • Lease terms ranging from 24 to 48 months

Contact one of our sales representatives at 1-877-231-4351 to apply for a lease. There is no application fee or obligation.

When you place the order, your Credit Card provider will pre-authorise the purchase amount required, at this stage HP has not received your payment. HP will request payment to be settled by your Credit Card provider only when your order has shipped from our warehouse.

All credit card transactions are subject to validation and payment authorisation to protect our customers from fraud activity.

For purchases made by credit card, the billing address must match the address that appears on your credit card or bank statement, otherwise we will not be able to process your order.

* Leasing is arranged by HP Financial Services Canada Corporation to qualified business customers only. All leases require 2 payments in advance (first and last). Lease price is based on a 48-month lease. Financing is based on online store price and is subject to availability, credit approval and execution of standard finance documentation. Other restrictions may apply. Offer void where prohibited. Lease at least $1,000 of HP equipment to qualify for this offer. Fair market value buyout at expiry of lease where applicable. Lease terms subject to change without notice.

Prices, Taxes and Fees

We aim to provide our customers with competitive prices on the products we offer. Prior to submitting your order you will have the opportunity to review product prices and any applicable sales tax, shipping, and handling charges. Prices are exclusive of, and Customer shall pay, all taxes, duties, levies or fees, or other similar charges imposed on HP or on the Customer by any taxing authority (other than taxes imposed on HP's income) related to Customer's order.

If you feel your order should be tax exempt you must provide a valid tax exempt certificate — other than a resale certificate — at the time you place the order. HP Store sales are intended for personal use and not for resale so we do not accept resale certificates.

Notify HP Store promptly should you believe your order has a pricing error.

HP Store reserves the right to change prices at any time. Should we lower the price of the product you purchased, you may call 1.877.231.4351 within 30 days of delivery date to request a credit for the difference between the price you paid and the current HP Store selling price. This excludes mail-in rebates, which are not part of this price protection.

Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Personal Use

Products and support acquired by Customer under these terms are solely for customer's personal use and not for immediate resale or sub-licensing.

Price Match Policy

At the time of purchase, HP Canada Store will match the current direct-fulfilled, pre-tax Canadian price for new and identical HP personal computer (laptop or desktop) and HP printer (laser or inkjet) products from Canadian nationally recognized on-line retailers. Please note HP will not match pricing from club retailers or online marketplaces (indirect sellers).

HP's Price Match Policy is subject to the following restrictions:

  1. Competing on-line retailer must be a qualifying nationally recognized on-line retailer.
  2. Price from competing on-line retailer must be in Canadian dollars.
  3. Product for which a price match is requested must be new (excludes refurbished or demo items).
  4. Product for which a price match is requested must be identical (product model and product code) to the product listed on HP Canada Store.
  5. Product must be in-stock and available for purchase on the competing on-line retailer’s site and in-stock and available for purchase on HP Canada Store.
  6. Product cannot be available in limited quantities on the competing on-line retailer’s site.
  7. Competing on-line retailer’s price may not be a result of a website error, special sale price or other special offers, including without limitation, e-coupons, mail-in rebates, bundles, financing offers, and gift with purchase offers.
  8. Special sale price includes Black Friday, Cyber Monday, and Boxing Day doorbuster deals Instore Promos, Daily Deals, inventory clearance/overstock, private sales (ex. email exclusive offers or VIP sales), volume discounts and/or special channel pricing (ex. Education) with limited volume and/or limited time.
  9. HP will price match a maximum of one unit per model per individual customer under this policy
  10. You can either take advantage of a Price Match price or any coupon or special discount that you have for the HP Canada Store, but not both.

Please call us to request a price match and to complete your new purchase as price match requests cannot be completed via e-mail or chat. When you call, please tell the sales agent:

  1. The HP model number offered by the specifically nationally recognized on-line retailer.
  2. The direct fulfilled, pre-tax price and the steps you took to get to the price.

The HP Canada store sales agent will review and verify the price match request with you on the phone, including determining whether the entity is a nationally recognized on-line retailer, verifying whether the PC is the same model offered on the HP Canada store or whether the HP model number is sold on HP Canada store, and checking the lower price and the availability of the product on HP Canada store. Price protection, price matching, or price guarantees do not apply to intra-day, daily deals, in-store only or limited-time promotions.

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