Persbericht: 27. mei 2009

HP Provides Businesses with Enhanced Technical

HP Mission Critical Partnership now covers a full spectrum of systems at a variety of prices, while maintaining world-class levels of service. Customers can tailor support levels to meet the varying needs of their businesses. If an unplanned outage occurs, customers are assured of a critical-level response across the whole technology environment.

In addition, under the new offering, a single point of accountability is designated within a team of experts to rapidly resolve critical incidents and ensure that business objectives are consistently achieved.
“With the deployment of industry-standard servers and virtualization in mission-critical environments, there needs to be a renewed focus on streamlining processes and updating the skills of technology experts,” said Michelle Weiss, vice president, Worldwide Marketing, Technology Services, HP. “The new Mission Critical Partnership addresses these changes by offering customers specifically trained mission-critical professionals and enhanced services that align to new technologies such as virtualization and blades.”

Flexible reactive support
HP Mission Critical Partnership now offers mixed-level reactive support, covering a full spectrum of systems with the same level of response should any infrastructure suffer from an unexpected critical incident. All customers have 24/7 access to HP Global Mission Critical Support Centers, as well as direct access to senior resources. Incidents are managed based on business impact to reduce the risks associated with downtime and ensure customers are meeting their service-level agreements.

Integrated customer support
HP Mission Critical Partnership serves customers with a team of highly experienced, mission-critical certified specialists who provide tailored services. Each team is led by an account support manager who acts as a single point of accountability for the support relationship with HP.

In addition to extensive technical training, HP runs a unique development program to equip mission-critical delivery experts with skills that enable consulting, leadership and continuous improvement in customers’ infrastructure availability. This streamlined communication and specialized training leads to support teams that efficiently identify risks, provide proactive support and quickly resolve any critical incidents.

Insight Remote Support Advanced
As part of HP Mission Critical Partnership, each customer gains access to Insight Remote Support Advanced, available worldwide. This is a comprehensive remote monitoring package for both HP and multi-vendor hardware that allows customers to manage more systems with fewer resources.
Insight Remote Support Advanced catches issues before they become outages, often before they are detected by the customer. This kind of automation and incident tracking across environments simplifies the management of mission-critical systems while increasing the reliability of technology, so customers can spend less time on unplanned incidents and more time on innovative technology projects.
Continuous service improvement

HP Mission Critical Partnership has grown its customer base by 50 percent over the past year by aligning critical business technology initiatives with tailored technology services and achieving eight times less downtime than the industry average.
HP Mission Critical Partnership experts now use 30 percent more Information Technology Infrastructure Library (ITIL) and ISO/IEC 20000 best practices, the widely accepted global standards for technology service management. In addition, the new Service Improvement Plan involves periodic assessment and benchmarking to ensure that services provided are in line with business needs.
HP Mission Critical Partnership is currently available worldwide.

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