HP Total Care

Printer Technical Support

Getting the support you need

You can make use of our award-winning post-sales service to ensure that your printers are always in tip top condition.

Web Support
Web Support

The fastest, most convenient and available 24/7

Check our latest updates in drivers and software here at http://www.hp.com.au/support.

Get answers to your questions at our HP support forum at www.hp.com/support/consumer-forum.

Call Number
Call Number

13 10 47

Operation Hours

9.00am - 5.30pm on Monday to Friday
10.00am - 4.00pm on Saturday

How HP Total Care works

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How HP Total Care works

Visit Web Support to troubleshoot the problem you have encountered with your printer.

Should the problem still persist, please call our Customer Hotline at 13 10 47, our officer will provide you with further support assistance.

If the problem cannot be resolved over the phone, our officer will arrange for a replacement printer to be sent to you within 3 working days*.

* Service level subjected to changes & unit availability

Shorter turnaround time


We make sure that your printer will be exchanged within 3 working days, ensuring minimum waiting time and keeping productivity level up.

Extend your warranty for even more coverage

HP Care Pack

Service Upgrade with Onsite – Once our HP Careline officer diagnoses the need for a replacement printer, it will be sent to you on the next business day*.

* Service level subjected to stock availability

3 Year Extend Service Plan with Pick & Return 2 Year Extend Service Plan with Pick & Return

How do I buy HP Care Pack: