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Remote problem diagnosis and support
Onsite hardware support
Replacement parts and materials
Onsite response time for hardware support
HP 1 year Post Warranty Next Business Day Onsite Notebook Service
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
|Support type||Onsite repair|
|Coverage window||Standard workdays - 9 hours|
|Response Time||Next business day response|
|Service method||Onsite repair|
|Warranty coverage||Post warranty|
|Place of service||Onsite|
- Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.