HP helps telecoms create unified customer profiles to enable more personalised services
SYDNEY, Australia, Feb. 11, 2010 – Hewlett-Packard (HP) today unveiled a telecom solution that helps service providers better serve the millions of mobile customers who use the internet through high-speed LTE (long-term evolution) networks.
HP Subscriber Data Management(SDM) enables service providers to integrate the valuable customer (subscriber) data that is dispersed across an organisation in multiple repositories, including the Home Subscriber Server, location solutions, data services platforms, user device profiles, and operations and business support systems (OSS and BSS).
By creating a unified, in-depth view of each customer, HP SDM helps service providers assemble an integrated picture of their customers’ profiles. With this knowledge, providers can enrich the applications they offer to drive customer satisfaction and new revenue through highly personalised mobile services.
This capability is even more important as networks evolve from 3G (third generation) to 4G and LTE. With faster networks and smarter devices, data traffic and service options are rapidly increasing. Mobile users are enjoying thousands of web-based applications, many of which are delivered by “over the top” internet service providers and smartphone vendors.
“Telstra provides about 9 million Australian fixed-line services and over 10 million mobile services – including more than 6 million 3G services– and we are focused on providing each one of our customers with a rich, personalised and integrated experience,” said Michael Lawrey, executive director, Network and Technology, Telstra. “The convergence of networks and technologies requires a transformational approach in the way we do business, particularly in the way we first design and then offer our customers next-generation services. HP is helping us make the best use of our customer information and network assets so we can produce a personalised and integrated experience for our customers.”
In a competitive market with rising customer expectations, service providers can use HP SDM to leverage their unique assets: customer trust, detailed customer data, and powerful network capabilities that can enable a personalised, context-aware mobile experience.
“Service providers can offer an unmatched array of personalised services by creating a unified customer profile with HP SDM,” said Carlos Quaderi, Director, Communications and Media Solutions, HP South Pacific and Digital Media Director APJ. “In the LTE world of unlimited customer choice, HP SDM can help service providers break down data silos, transform their business and ultimately offer subscribers a more rewarding experience.”
HP SDM enables service providers to choose among three broad approaches to achieving a unified subscriber profile: federation of existing repositories to dynamically link data from across a network, consolidation into a single repository, and replication of data in different repositories and moving it to a different entity that can allow the proper access.
HP SDM components
— HP Unified Profileprovides a single, virtual view of all personal, contextual and behavioural information about each customer. To assemble a unified view, HP Unified Profile dynamically integrates data from disparate repositories, such as personal profile elements, applications, preferences, user devices, interests and user-generated content.
This master data management environment can streamline the capture, operation and handling of customer information, improving overall business velocity and providing the foundation for highly personalised services and support.
The core software elements in HP Unified Profile are HP Virtual Identity and Profile Broker, which performs the data federation, and HP OpenCall Profile Manager, which acts as a consolidated data repository.
— HP Home Subscriber Server (HSS)lowers costs and simplifies operations when used with HP Unified Profile. As the main database in the network, HP HSS provides core mobility management in next-generation environments such as LTE. HP HSS extends the functionality of the HP OpenCall Home Location Register (HLR) to store all customer data on services, setting and location for voice and data traffic. HP OpenCall HLR is used by 35 operators on five continents to support the mobile experiences of more than 300 million customers.
HP can help service providers consolidate HLR and HSS systems to reduce complexity and cost without sacrificing availability, scalability or reliability.
HP SDM is supported by industry-specific consulting and integration expertise and is delivered worldwide by HP Communications and Media Solutions.
More information on HP SDM is available atwww.hp.com/solutions/sdm.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP is available athttp://www.hp.com.au.
This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2009. HP assumes no obligation and does not intend to update these forward-looking statements.
© 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be constructed as constructing an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
About HP Inc.
HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.
© 2016 HP Inc. The information contained herein is subject to change without notice. The only warranties for HP Inc. products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.