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HP Trade-In is a service provided to HP customers by Market Velocity, Inc. (MVI), an independent third party.
Hewlett-Packard (HP) is not involved in the transaction between Market Velocity and HP customers. Any and all transactions
conducted for this service and on related web sites are solely the responsibility of Market Velocity and such customers.
When you accept these terms and conditions, you hereby release HP and its respective directors, employees and agents
from any disputes, claims, demands, and/or damages (actual or consequential) of every kind, whether known or unknown,
arising out of, or relating to, your use of Market Velocity services, including, without limitation, uncompleted or
completed transactions and any claims or disputes between you and Market Velocity.
The following terms and conditions apply to your use of the Market Velocity service sponsored by HP. If you have any
questions please contact customer service. Market
Velocity may amend this site at any time by posting the amended terms on this site. Terms are effective immediately upon
posting. These terms and conditions may not be otherwise amended except in writing and signed by you and Market Velocity.
Program overview |
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Trade In and Go Thin! Trade your working desktop, notebook, or thin client, and purchase an eligible new HP Thin Client or HP Neoware
Thin Client and receive the fair market value plus up to an additional $10 cash back.
Canadian customers will be shown US values and paid in US dollars. This promotion period is
valid from November 1, 2008 and October 31, 2009. If your trade-in product does not
carry any fair market value, we will still provide up to $10 cash back, and recycle the product for you, for free.
Trade-in proof-of-ownership requirements
By agreeing to these program terms and conditions, you warrant that all trade-in equipment has been owned by
the end-user for at least one year and has been used in the end-user's business in the previous year. Such
equipment or the sale and shipment of such equipment must not violate any applicable laws, statutes,
ordinances or regulations, including export laws. You are responsible for complying with any and all such
laws. Any equipment you seek to sell using Market Velocity services: (1) shall not infringe on third-party
intellectual property rights (including copyright, trademarks, patent, trade secrets or other proprietary
rights); (2) shall not be counterfeit, stolen, or fraudulent.
Program Rules and Requirements
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Only one cash back allowance may be claimed per new product purchase by either the end-user or the
HP authorized reseller, but not both. The company accepting these program Terms and Conditions must
be the one making the cash back claim and is the "cash back designee". The trade-in cash
back check will be made out to the cash back designee only.
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Purchase a new HP Thin Client or HP Neoware Thin Client from the matrix below between November 1, 2008 and October 31, 2009.
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One of the following products must be purchased to qualify for the fair market value and up to an additional
$10 cash back allowance. If your trade-in desktop or thin client does not have any fair market value, you
will still receive up to an additional $10 cash back allowance, and the unit(s) will then be recycled by HP.
| Eligible purchase products |
Product number |
Rebate amount |
| HP Thin Client t5540 1GHz CE6 512/128 |
FQ799AT#ABA |
$10 |
| HP Thin Client t5545 1GHz ThinPro 512/512 |
FQ798AT#ABA |
$10 |
| HP Thin Client t5630 1GHz XPE 1G/1G |
FQ801AT#ABA |
$10 |
| HP Compaq t5630w 1GHz Microsoft WES, 1G/2G |
NW076AT#ABA |
$10 |
| HP Thin Client t5735 1GHz ThinProPlus 1G/1G |
NB794AT#ABA |
$10 |
| HP Thin Client t5730 1GHz XPE 1G/1G |
NB793AT#ABA |
$10 |
| HP Compaq t5730w 1GHz Microsoft WES, 1G/2G |
NV267AT#ABA |
$10 |
| HP Compaq t5730w 1GHz Microsoft WES, 1G/2G |
NV268AT#ABA |
$10 |
| HP Thin Client t5145 VESA panel 500MHz 128/512 ThinConnect |
NK812AT#ABA |
$10 |
| HP Thin Client t5540 VESA panel 1GHz 128/512 CE |
VA213AT#ABA |
$10 |
| HP Thin Client t5545 1GHz 512/512 ThinPro |
NH123AT#ABA |
$10 |
| HP Thin Client t5630w 1GHz 2G/1G WES |
VC069AT#ABA |
$10 |
| HP Thin Client t5145 500MHz 128/512 ThinConnect |
FQ800AT#ABA |
$10 |
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This promotion is only valid in the continental U.S. and Canada.
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This is a 1:1 promotion. One desktop, notebook or thin client must be traded for one new eligible HP Thin Client or HP Neoware Thin Client purchased from the matrix.
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There is a maximum of 250 units that can be purchased and traded in.
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Combining with special pricing or other promotions
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This program can not be combined with any special pricing, or Big Deal pricing.
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Program steps and timing |
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Purchase an eligible HP Thin Client or HP Neoware Thin Client between November 1, 2008 and October 31, 2009
and trade-in your old working desktop, notebook, or thin client any brand.
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End-user is required to complete an online claim form by November 30, 2009. Any claims received
after this date will be rejected.
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A confirmation email with a claim number will be sent once you submit your claim, with
instructions on the next steps of the claim process. Please print these out and save for your records.
Reference the claim number for all questions relating to this promotion.
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Fax or mail in the following two documents: your proof of purchase (sales invoice) dated between
November 1, 2008 and October 31, 2009, and your confirmation email. Please write the serial number(s)
of your new HP Thin Client(s) on the sales invoice(s) prior to faxing/mailing, if they are not already included.
Be sure to keep a copy of your entire claim for your records.
These documents must be submitted no later than November 30, 2009 via fax to 770-925-9064 or mail to:
Market Velocity, Inc.
Trade In and Go Thin
1305 Mall of Georgia Blvd, Suite 190
Buford, GA 30519
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Within one (1) business day of validation of your Proof of Purchase, shipping instructions and
a shipping label/placard will be e-mailed to you for shipment of the trade-in product(s). The
customer must return trade-in product(s) in accordance with the instructions provided by MVI.
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All trade-in product(s) must be shipped back 30 days from receipt of the shipping instructions
or by December 31, 2009, whichever is sooner. The shipping instructions are valid for thirty (30)
days from the issue date.
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Please allow 6 to 8 weeks from the time your claim is complete for receipt of your cash back check.
Completion of your claim includes shipment of the trade-in product(s) and receipt of your proof of purchase.
If you have not received your payment after 6 to 8 weeks from the date the claim is complete, please contact
Customer Service by calling 1-888-593-3835 or by email at
hpcustomerservice@marketvelocity.com.
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All incomplete claims will be automatically rejected, and must be completed and resubmitted to
be processed. A claim is considered incomplete if it matches one or more of the following criteria:
missing any information requested on the claim form, missing serial number of new HP Thin Client(s) purchased,
missing proof of purchase documents, invoice with invalid purchase date, invalid trade-in product(s) and/or
traded in product(s) or recycle products that are not shipped within the 30 day limit.
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Trade-in pickup and delivery
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If applicable, Market Velocity strongly recommends that you back up your data and then erase the
data from your hard drive. Any files or data left on your system may be accessible to others if the
data is not erased. As of 10/01/03, a freeware tool that may assist you in erasing your data can be found at
http://www.pcinspector.de/emaxx/uk/welcome.htm.
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The trade-in products must be located in the continental U.S. and Canada.
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HP will pay for shipping and recycling (recycling only if the unit does not carry any fair market value) of
the eligible trade in product(s) within the continental U.S. and Canada.
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The customer is responsible for paying for proper packaging to ship the trade-in product(s).
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To ensure you receive the cash back amount above, it is very important to properly package your product(s)
following these packing instructions:
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1. |
Package the item(s) in a sturdy cardboard box designed specifically for shipping.
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Shipping tape that is 2-3 inches wide should be used. We do not recommend using masking or cellophane
tape. Tape all edges on the sides, top and bottom to make sure there are no rough edges that could be
snagged by automated mail processing equipment.
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Attach the prepaid shipping label to the outside of the package. Use a piece of clear shipping tape
over the top of the label. It is important to use our shipping label, as it will be used to expedite
tracking, identification and increase the speed of your return.
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Receipt and validation of trade-ins by MVI
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MVI shall not be responsible for the loss, safekeeping, or maintenance in confidence of any data resident on the
trade-in products.
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The trade-in product number, model number, its configuration and condition must match what was provided to MVI
according to the Program instructions. If they do not match, MVI reserves the right to recalculate the fair market value
quote or return the trade-in product, if possible. If the product is returned, the cash back designee
will be responsible for any and all associated shipping costs.
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The trade-in products must be complete and in good working condition. "Complete" means that the
trade-in products will include, at a minimum, all hardware, software and component parts and copies of all
applicable license(s) needed for the trade-in products to operate. "Good working condition" means
that, at a minimum, all parts of the trade-in products will operate in accordance with their specifications.
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All trade-in products are subject to inspection and acceptance by MVI upon receipt and prior to issuance of any
cash back allowance. If trade-in products are not delivered to MVI within the timeframe as set forth above, or are not
delivered to MVI "Complete" and in the condition defined above, MVI reserves the right to recalculate the
fair market value quote or return the trade-in product, if possible. If the product is returned, the cash back
designee will be responsible for any and all associated shipping costs.
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The end-user and/or the HP authorized reseller (if the reseller is the cash back designee) each warrants that the
trade-in products are free of any liens or encumbrances, including third-party software which may not be
transferred or for which royalties are due. The end-user and HP authorized reseller each shall indemnify MVI
from all claims or losses sustained by MVI as a result of any breach of this warranty.
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Risk of loss for the trade-in products shall remain with the end-user or HP authorized reseller (as determined
between end-user and HP authorized reseller) until delivery of the same to HP's designated carrier.
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The delivery of the trade-in products to HP's carrier shall be final and effective to transfer title of such
products to MVI free and clear of all liens and other encumbrances. No trade-in products or any part thereof
will be returned to the customer.
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Title of the trade-in product passes at the earlier of either the cash back designee receiving the trade-in credit
or cash back allowance or HP's carrier has picked up the trade-in product.
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Transmission errors
MVI makes every effort to ensure the accuracy of all information that you receive in relation to your trade-in product.
In the event of typographical errors, technical inaccuracies, or product pricing errors or omissions, MVI reserves the
right to correct the error within seven (7) calendar days of the trade. If MVI corrects the error, MVI will provide you
with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel
your transaction, in which case MVI will promptly send the trade-in product back (if possible) or replace it with like
product (i.e., similar make, model and condition).
Fraudulent claims
Submitting false claims for program benefits will disqualify end-user's or HP authorized reseller's claim, make end-user
or HP authorized reseller ineligible for future participation in HP promotional programs and may subject end-user or HP
authorized reseller to civil liability or criminal prosecution.
Program changes or termination
This program is subject to change or termination at any time, without notice, by Hewlett-Packard Company. All trade-in
transactions are subject to the approval of Hewlett-Packard.
THESE TERMS AND CONDITIONS ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH GEORGIA LAW, AND NO CONFLICT OF LAWS
PROVISIONS OF ANY JURISDICTION WILL APPLY TO THESE TERMS AND CONDITIONS. BY ACCEPTING THE TERMS AND CONDITIONS,
YOU AGREE THAT ANY ACTION AT LAW OR IN EQUITY ARISING OUT OF OR RELATING TO THESE TERMS AND CONDITIONS WILL BE FILED
ONLY IN STATE OR FEDERAL COURT LOCATED IN ATLANTA, GEORGIA,AND YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY CONSENT AND
SUBMIT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS OVER ANY SUIT, ACTION OR PROCEEDING ARISING OUT OF THESE TERMS AND
CONDITIONS.
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