HP Trade-In and Save Terms and Conditions

• Only one cash back allowance may be claimed per new product purchase by the end-user. The company or individual accepting these program Terms and Conditions must be the one making the trade-in cash back claim and is the "Cash Back Designee". The trade-in cash back check will be made out to the Cash Back Designee, only and must match the purchaser name on the proof of purchase invoice. (See section below for resellers claiming on behalf of customers.)
• Only one HP Access Card is given per claim, not per unit. This HP Access Card, which contains offers greater than a value of $1000, is mailed separate from the cash back check.
• To learn more about the HP Access Card, contact your local reseller or visit www.hp.com/go/access.
• One of the following products must be purchased to qualify for the trade-in cash back allowance.

• HP desktop LaserJets/Color LaserJets, non-HP laser desktop printers, HP/non-HP inkjets, and HP/non-HP scanners qualify for the trade-in product, and in any condition.
• This is a one for one and like for like product trade only. The customer must purchase one eligible HP printer, and trade-in one HP or non-HP desktop laser / ink printer to qualify. Customer cannot purchase a qualifying HP printer and trade-in one HP or non-HP scanner. Or the customer must purchase one eligible HP Scanjet, and trade-in one HP or non-HP scanner to qualify. Customers can not purchase a qualifying HP Scanner and trade-in one HP or non-HP printer.
• Leased product: The promotion is available for new lease agreements entered into between an authorized HP reseller and you if the following conditions are met:
  • The new lease agreement must be for at least a one-(1) year term
  • The sales invoice submitted with the claim must list the leasing services of the item being sold (e.g. for lease of an HP LaserJet XXX applicable (date) through (date)) and a copy of the lease must be attached to the sales agreement;
  • If you are unable to supply a lease agreement you will be required to submit an invoice that references the serial numbers of the new units that are associated with the new lease agreement.
• Managed Print Services is NOT eligible for this program.
• There is a maximum of 400 units that can be purchased, and traded in per claim.
• This promotion is available to US Customer's only, limited to the continental US (continuous 48 states) only.
• Trade-in products do not have to be in working condition.
• The HP Trade-In & Save program is available only for purchase(s)/lease(s) of an Eligible new Printer(s) or scanners directly from HP or through authorized HP resellers. The promotion is not valid on refurbished printers, reseller demo units, or printers purchased/leased through Internet auctions, or from any other unauthorized reseller of HP products. Trade-ins are limited to desktop units; floor standing units will not be accepted for any printer or scanner trade.

• Government customers are legally identified Federal, State, or Local government organizations within the US. Cash back checks will be issued in the name of the government organization only, in the event a Government Customer is claiming on their own behalf.
• Education customers are higher education institutions and schools (K-12), both public and private, within the U.S. Cash back checks will be issued in the name of the educational institution only, in the event an Education customer is claiming on their own behalf.

• Purchase who buy directly from HP, who are prohibited by law or contract from receiving a mail-in rebate, and are claiming on their own (or their organizations's) behalf, need to complete the online claim form at www.hp.com/go/tradeandsave. In addition the purchaser must also contact the trade in program manager nicole.barrett@hp.com and inform her that they are an HP Direct customer and provide direct account number and contact information. Once the trade in unit is received and validated by Market Velocity Inc., claims will be processed and the rebate amount will be credited to the customer's purchase order. This process is specific to customers purchasing directly from HP only.

• Purchase an eligible HP printer between January 1, 2009 and December 31, 2009, and trade-in your old desktop laser / ink printer, any brand, any condition. Or purchase an eligible HP scanner and trade in your old non-production class scanner, and brand, any condition.
• Purchase an eligible HP Care Pack Service between July 1, 2009 and December 31, 2009. If you purchased a qualifying HP Care Pack Service, please indicate it on your claim form. Please note the eligible Care Pack Service purchase must be on the same invoice as the eligible product purchase.
• Go to www.hp.com/go/tradeandsave and complete an on-line claim form.
• The claim must be submitted within 45 days of purchase invoice date or February 15, 2010, whichever occurs sooner.
• A confirmation email with a claim number will be sent once the claim is submitted, with instructions on the next steps of the claim process. Please print these out and save for your records. Reference the claim number for all questions relating to this promotion.
• Fax, email or mail in the following two documents: your proof of purchase (sales invoice) dated between January 1, 2009 and December 31, 2009, and your confirmation email to 678-730-0420 or email to hptradesave@marketvelocity.com. Please write the serial number(s) of your new printer(s) on the sales invoice(s) prior to faxing/mailing, if they are not already included. These documents must be submitted within 45 days of purchase invoice date or February 15, 2010, whichever occurs sooner. Keep a copy of your entire claim for your records.
  Fax: 678-730-0420
  Email: hptradesave@marketvelocity.com
  Mail:
  Market Velocity, Inc.
  HP Trade-In and Save Program
  1305 Mall of Georgia Blvd, Suite 190
  Buford, GA 30519
  
  
• Within one (1) business day of validation of your Proof of Purchase, shipping instructions and a shipping label / placard will be e-mailed to you for shipment of the trade-in product(s). The customer must return trade-in product(s) for recycle in accordance with the instructions provided by the program. The shipping instructions/label is valid for thirty (30) days from the issue date.
• Customer ships trade-in product to MVI using their own box and the shipping label provided. Trade-in product must be shipped within 30 days of receipt of the shipping instructions or by March 17, 2010, whichever occurs first.
• Upon validation of the return of the of eligible trade-in product and Proof of Purchase of eligible new product with serial numbers, a check is issued within 6-8 weeks from the date the trade-in for recycling products were received HP Acesss Card will be mailed separately, if applicable. If payment has not been received after 8 weeks of shipment, please contact Customer Service by calling 1-888-309-2943.
• All incomplete claims will be automatically rejected, and must be completed and resubmitted to be processed. A claim is considered incomplete if it matches one or more of the following criteria: missing any information requested on the claim form, missing serial number of new printer(s) or scanner(s) purchased, missing proof of purchase documents, invoice with invalid purchase date, invalid trade-in product(s) and/or traded in product(s) for recycle that are not shipped within the 30 day limit.

• The trade-in products must be located in the continental U.S. (continuous 48 states).
• The customer is responsible for the de-installation of the product and must properly prepare the trade-in for shipment.
• HP will pay for shipping and recycling the eligible trade in for recycle printers and scanners with the continental U.S. (continuous 48 states)
  • Only desktop printers and scanners will be accepted for trade-in
• The customer is responsible for paying for proper packaging to ship the trade-in.
• All ink and toner cartridges must be removed from the printer(s) prior to shipping, and must be packaged separately. They may be included in the same package as the Trade-in Product, but they must be wrapped and bagged separately.
• To ensure you receive the cash back amount above, it is very important to properly package your printer or scanner following these packing instructions:
  • Package the item(s) in a sturdy cardboard box designed specifically for shipping.
  • Shipping tape that is 2-3 inches wide should be used. We do not recommend using masking or cellophane tape. Tape all edges on the sides, top and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment.
  • Attach the prepaid shipping label to the outside of the package. Use a piece of clear shipping tape over the top of the label. It is important to use our shipping label, as it will be used to expedite tracking, identification and increase the speed of your return.

• The trade-in model number (i.e. LaserJet 4) must match what was provided to MVI according to the Program instructions. If they do not match, MVI reserves the right to return the trade-in product, if possible. If the product is returned, the Cash Back Designee will be responsible for any and all associated shipping costs.
• Trade-in products for recycle do not have to be in working condition.
• All trade-in products for recycle are subject to inspection and acceptance by MVI upon receipt and prior to issuance of any cash back allowance. If trade-in products are not delivered to MVI within the timeframe as set forth above, or are not delivered to MVI "Complete" and in the condition defined above, MVI reserves the right to recalculate the trade-in cash back quote value or return the trade-in product, if possible. If the product is returned, the Cash Back Designee will be responsible for any and all associated shipping costs.
• The end-user warrants that the trade-in products are free of any liens or encumbrances, including third-party software which may not be transferred or for which royalties are due. The end-user shall indemnify MVI from all claims or losses sustained by MVI as a result of any breach of this warranty.
• Risk of loss for the trade-in products shall remain with the end-user until delivery of the same to HP's designated carrier.
• The delivery of the trade-in products to HP's carrier shall be final and effective to transfer title of such products to MVI free and clear of all liens and other encumbrances. No trade-in products or any part thereof will be returned to the customer.
• Title of the trade-in product passes at the earlier of either the Cash Back Designee receiving the trade-in credit or cash back allowance or HP's carrier has picked up the trade-in product.

• Resellers may not submit claims on behalf of their end-user customer or themselves.
• HP will not compensate resellers for discounts that exceed the promotion trade-in values.
• Participation in the HP Trade-In and Save promotion indicates that end-user customer agrees that its reseller, and not HP or MVI, is solely responsible for any negotiated sums exceeding HP's authorized trade-in values.

Partner Rules and Requirements

• Only one cash back allowance may be claimed per new product purchase by the end-user or Authorized HP Channel Partner. The company or individual accepting these program Terms and Conditions must be the one making the trade-in cash back claim and is the "Cash Back Designee". The trade-in cash back check will be made out to the Cash Back Designee only and must match the purchaser name on the proof of purchase invoice or the Authorized HP Channel Partner claiming on behalf of the customer.
• In the case where there is a Big Deal/Contract pricing, if Big Deal/Contract pricing is less than the "Price to Customer after Rebate value", customer is not eligible for any additional cash back dollars but will receive free shipping and recycling of the trade-in product. If Big Deal/Contract pricing is greater than the "Price to customer after Rebate value", customer can receive the net of Big Deal/Contract pricing and the "Price to Customer after Rebate value". The chart below specifies the maximum allowable program rebate and final price the customer must pay.
• One of the following products must be purchased to qualify for the trade-in savings.

• HP LaserJets/Color LaserJets, non-HP laser desktop printers, HP/ non-HP inkjets and HP/ non-HP scanners qualify for the trade-in product, and in any condition.
• This is a one for one and like for like product trade only. The customer must purchase one eligible HP LaserJet printer or one eligible HP Officejet Pro printer and trade-in one HP or non-HP desktop laser / ink printer to qualify. Customer can not purchase a qualifying HP printer and trade-in one HP or non-HP scanner. Or the customer must purchase one eligible HP Scanjet scanner, and trade-in one HP or non-HP scanner to qualify. Custmers can not purchase a qualifying HP Scanner and trade-in one HP or non-HP printer.
• Claims on leased equipment can only be made by the end user. HP will NOT offer rebate to Authorized HP Channel Partners claiming on behalf of their customer for leased equipment.
• Managed Print Services is NOT eligible for this program
• There is a maximum of 400 units that can be traded in per end-user customer.
• This promotion is available to US Customer's only, limited to the continental US (contiguous 48 states) only.
• Trade-in products do not have to be in working condition.
• Only one cash back allowance may be claimed per new product purchase by either the end-user or the HP authorized reseller, but not both. The company accpepting these program Terms and Conditions must be the one making the trade-in cash back allowance claim and it is the "cash back designee". The trade-in cash back check will be made out to the cash back designee only.
• The HP Trade-In and Save program is available only for purchase(s) of an Eligible new Printer(s) or scanners directly from HP or through authorized HP resellers. The promotion is not valid on refurbished printers or scanners, reseller demo units, or printers or scanners, purchased/leased through Internet auctions, or from any other unauthorized reseller of HP products. Trade-ins are limited to desktop units; floor standing units will not be accepted for any trade.
• For "bulk" shipments (shipments exceeding 50 units), please contact customer service as listed below.

• Resellers may not submit claims on behalf of themselves
• The Reseller must pass the full cash back amount to the customer first. This must be clearly indicated on the invoice that the credit has been given up front. MVI and HP will be auditing claims to ensure authenticity.
• HP will not compensate resellers for discounts that exceed the promotion trade-in values, except as otherwise noted in this document.
• Participation in the HP Trade-In and Save promotion indicates that end-user customer agrees that its reseller, and not HP, is solely responsible for any negotiated sums exceeding HP's authorized trade-in values.

• Customer purchases an eligible HP printer or scanner between January 1, 2009, and December 31, 2009, and trade-in your old desktop laser / ink printer / scanner, any brand, any condition.

• The Proof of Purchase must reflect that the Reseller gave the end user customer the entire credit up front.
• If the customer is receiving Big Deal Pricing / Special Government pricing, then the Reseller has to confirm that there is further room to add any additional cash back allowance credits. If there is not room then this customer is still able to receive free recycling and free shipping for the older units. Resellers can check their big deal pricing using the "Big Deal Rebates Calculator" located at: https://eclipse.ebus.hp.com/bd/jsp/login.jsp
• If the resellers customer is only eligible for free recycling and free shipping then reseller should follow these steps:
  
  1. Contact customer service at hptradesave@marketvelocity.com or by calling 888-309-2943 between 8am and 8pm ET, Monday through Friday, to receive a manual claim form.
  2. Complete manual claim form, providing the details of the trade-in products.
  3. Fax, email, or mail in the proof of purchase invoice reflecting Big Deal pricing or Contract Pricing.
  4. Pre-paid, pre-addressed shipping labels will be e-mailed to the reseller within one business day of validation of the proof of purchase invoice.
• The claim must be submitted within 45 days of purchase invoice date or February 15, 2010, whichever occurs sooner.
• A confirmation email with a claim number will be sent to the reseller once the claim is submitted, with instructions on the next steps of the claim process. Please print these out and save for your records. Reference the claim number for all questions relating to this promotion.
• Fax, email or mail in the following two documents: proof of purchase (sales invoice) dated between January 1, 2009, and December 31, 2009, and within the 45 days claim window, and your confirmation email.
  Please write the serial number(s) of the new printer(s) on the sales invoice(s) prior to faxing/mailing, if they are not already included. Be sure to keep a copy of your entire claim for your records. HP Authorized Partners, claiming on behalf of their customers can only submit sales invoices, no lease agreements. These documents must be submitted within 45 days of purchase invoice date or February 15, 2010, whichever occurs sooner.
  Fax: 678-730-0420
  E-mail: hptradesave@marketvelocity.com.
  Or mail to:
  
  Market Velocity, Inc.
  HP Trade-In and Save Program
  1305 Mall of Georgia Blvd, Suite 190
  Buford, GA 30519
  
  
• Within one (1) business day of validation of your Proof of Purchase, shipping instructions and a shipping label / placard will be e-mailed for shipment of the trade-in product(s). The trade-in product(s) must be returned for recycle in accordance with the instructions provided by HP. The shipping label is good for 30 days from the issue date or until March 17, 2010, whichever is sooner.
• MVI receives shipment of eligible trade-in products and Proof of Purchase of eligible new printers or scanners with serial numbers and issues a check within 6-8 weeks from the date the trade-in for recycling products were received. If you have not received payment after 8 weeks of shipment, please contact Customer Service by calling 1-888-309-2943.
• All incomplete claims will be automatically rejected, and must be completed and resubmitted to be processed. A claim is considered incomplete if it matches one or more of the following criteria: missing any information requested on the claim form, missing serial number of new printer(s) ro scanner(s) purchased, missing proof of purchase documents, invoice with invalid purchase date, invalid trade-in product(s) and/or traded in product(s) for recycle that are not shipped within the 30 day limit.

• The trade-in products must be located in the continental U.S. (continuous 48 states).
• The customer/reseller is responsible for the de-installation of the product and must properly prepare the trade-in for shipment.
• HP will pay for shipping and recycling the eligible trade in for recycle products with the continental U.S. (continuous 48 states).
  • Only desktop printers and scanners will be accepted for trade-in.
• All ink and toner cartridges must be removed from the printer(s) prior to shipping, and must be packaged separately. They may be included in the same package as the Trade-in Product, but they must be wrapped and bagged separately.
• To ensure you receive the cash back amount above, it is very important to properly package the product following these packing instructions:
  1. Package the item(s) in a sturdy cardboard box designed specifically for shipping.
  2. Shipping tape that is 2-3 inches wide should be used. We do not recommend using masking or cellophane tape. Tape all edges on the sides, top and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment.
  3. Attach the prepaid shipping label to the outside of the package. Use a piece of clear shipping tape over the top of the label. It is important to use our shipping label, as it will be used to expedite tracking, identification and increase the speed of your return.

• The trade-in model number (i.e. LaserJet 4) must match what was provided to MVI according to the Program instructions. If they do not match, MVI reserves the right to return the trade-in product, if possible. If the product is returned, the Cash Back Designee will be responsible for any and all associated shipping costs.
• Trade-in products for recycle do not have to be in working condition.
• All trade-in products for recycle are subject to inspection and acceptance by MVI upon receipt and prior to issuance of any cash back allowance. If trade-in products are not delivered to MVI within the timeframe as set forth above, or are not delivered to MVI "Complete" and in the condition defined above, MVI reserves the right to recalculate the trade-in cash back quote value or return the trade-in product, if possible. If the product is returned, the Cash Back Designee will be responsible for any and all associated shipping costs.
• The end-user warrants that the trade-in products are free of any liens or encumbrances, including third-party software which may not be transferred or for which royalties are due. To the maximum extent permitted by law, the end-user shall indemnify MVI from all claims or losses sustained by MVI as a result of any breach of this warranty.
• Risk of loss for the trade-in products shall remain with the end-user/partner until delivery of the same to HP's designated carrier.
• The delivery of the trade-in products to HP's carrier shall be final and effective to transfer title of such products to MVI free and clear of all liens and other encumbrances. No trade-in products or any part thereof will be returned to the customer.
• Title of the trade-in product passes at the earlier of either the Cash Back Designee receiving the trade-in credit or cash back allowance or HP's carrier has picked up the trade-in product.