HP Designjet Cash In & Trade Up Spring 2012 promotion

First, make sure your product is an eligible trade-in product listed on the terms and conditions page for the promotion. If you feel that your product is eligible and not listed in the trade-in pull down menu, please contact customer service and they will assist you in filing your claim.

Purchase or lease a new HP Designjet T1300 44-in PostScript ePrinter, HP Designjet T7100 Printer or an HP Designjet Z6200 60-in Photo Printer and trade in an eligible large-format printer between February 1, 2012 and April 30, 2012 and receive up to $1,000 cash back. Qualifying trade-in models vary depending on the HP Designjet printer purchased. Submit the claim form by May 31, 2012. Plus, during the HP Cash In & Trade Up Spring 2012 promotion, HP will pay for the return shipping of your trade-in product. Trade-in product must be returned to HP for recycling (except where Federal or State regulations do not allow).

Associated HP Care Pack Services are valid from February 1, 2012, and April 30, 2012 and must be purchased on same invoice as the qualifying HP Designjet printer. This promotion is valid in the U.S. only.

¹ The qualifying HP Designjet printer and associated qualifying HP Care Pack need to be purchased together.

You must trade in an eligible large-format printer from the above matrix. Trade-in product must be capable of being powered on.

To get your cash-back amount, follow these three simple steps:

Purchase - Purchase or lease a new HP Designjet T1300 44-in PostScript ePrinter, HP Designjet T7100 Printer or an HP Designjet Z6200 60-in Photo Printer, between February 1, 2012, and April 30, 2012 for each eligible large- format printer you intend to trade in. Qualifying trade-in models vary depending on the HP Designjet printer purchased .

Claim Form - Complete and submit the online claim form by May 31, 2012. Any claims received after this date will be rejected. After you submit your online claim, Market Velocity (MVI) will send a confirmation email with the claim number and instructions on your next step of the claim process. Please print and save for your records. Reference this claim number for questions relating to this promotion. You must supply the serial number and make/model of the old product during this claiming step.

Proof of Purchase - Fax in a copy of your confirmation email, your proof of purchase sales invoice(s) (or lease documents) and any HP Care Pack Services purchase to 1-770-217-4097 or email to hpcustomerservice@marketvelocity.com. If the serial number(s) of your eligible new Printer(s) is not listed on your sales invoice(s), please write the serial number(s) of your eligible new Printer(s) on the sales invoice(s) prior to mailing. This needs to be done within thirty (30) days of claim submission. Be sure to keep a copy of your entire claim for your records. You may also mail to:

Market Velocity, Inc.
HP Cash In & Trade Up Spring 2012 promotion
1305 Mall of Georgia Blvd, Suite 190
Buford, GA 30519

Shipping trade-in product - Within one (1) business day of validation of your Proof of Purchase, shipping instructions and a shipping placard will be emailed to you for shipment of the trade-in product(s). The customer must return trade-in product(s) for recycle in accordance with the instructions provided by the program. The shipping instructions/placard is valid for thirty (30) days from the issue date.

Trade-in product must be picked up by HP’s designated freight carrier within thirty (30) days of receipt of the shipping instructions or by July 31, 2012, whichever occurs first.

All ink and toner must be removed from the printer(s) prior to shipping, and must be packaged separately. They may be included in the same shipment as the Trade-in Product, but they must be wrapped and bagged separately.

You must return the Trade-in Product(s) in accordance with the instructions provided by HP, and make it available for pick-up by HP's designated freight carrier during scheduled pick-up time. Please allow a minimum of three days for pick-up. HP's freight carrier will deliver the Trade-in Product(s) to HP's designated location at HP's expense. The Trade-in Product(s) must be picked up within thirty (30) days from the date you submit the online claim form or by July 31, 2012 whichever date occurs first.

All incomplete claims will be automatically rejected, and must be completed and resubmitted to be processed. A claim is considered incomplete if it matches one or more of the following criteria: missing any information requested on the claim form, missing serial number of new printer(s) purchased, missing proof of purchase documents, invoice with invalid purchase date, invalid trade-in product(s) and/or traded in product(s) for recycle that are not shipped within the thirty (30) day limit. If the customer is only eligible for free recycling and free shipping then they should first contact customer service at hpcustomerserice@marketvelocity.com or by calling 1-866-525-4178 between 8:00 a.m. and 8:00 p.m. ET, Monday through Friday, to receive a manual claim form. Once the customer has completed the manual claim form, and has provided the documentation needed to show that an eligible trade-in product has been purchased, the customer will follow the same process as outlined above.

Cash back - Please allow 8 weeks from the time your trade-in claim is complete for receipt of your cash-back check. Completion of your claim includes pick up of your Trade-in Product(s) and receipt of your proof(s) of purchase/lease. For questions regarding the status of your submission, please contact the promotion help line at 1-866-525-4178 Monday - Friday between the hours of 8:00 a.m. and 8:00 p.m. Eastern Time. Once your claim is submitted, your purchase invoice received and validated, and your trade-in printer shipped allow 8 weeks to get your cash back check. If you have not received payment after 8 weeks, please contact customer service or by calling 1-866-525-4178.

All claims must be received by May 31, 2012.

• The Trade-in Product(s) must be located in the U.S.
• HP will pay usual and customary shipping charges for shipping the Trade-in Product(s) as part of this promotion when its designated freight carrier is used.
• You must contact HP's designated freight carrier to schedule pick-up.
• The shipping instructions are valid for thirty (30) days from the issue date.
• The Trade-in Product(s) must be picked up within thirty (30) days from the date you submit the online claim form or by July 31, 2012, whichever date occurs first, for the appropriate cash-back allowance.
• Trade-in Product(s) are any (HP or non-HP) eligible large-format printer. Qualifying trade-in models vary depending on the HP Designjet printer purchased, see matrix for details.
• Trade-in Product(s) must be capable of being powered on.
• Trade-in Product(s) must be returned (except where Federal or State regulations do not allow) with all available accessories. If any of these items are missing when received by Market Velocity, HP may refuse to pay the cash-back amount. All ink and toner must be removed from the printer(s) prior to shipping, and must be packaged separately. They may be included in the same package as the Trade-in Product, but they must be wrapped and bagged separately.
• Trade-in Product(s) will be recycled.

To get a manual claim form, please contact the promotion help line at 1.866.525.4178 Monday-Friday between 8 a.m. and 8 p.m. Eastern Time.

Once you have a manual claim form you will need to complete the following process:

1. Purchase/lease an eligible new HP Designjet printer (see chart above for qualifying printers).
2. Submit your claim by:
   • Completely fill out a hard copy claim form and claim forms must be postmarked by May 31, 2012.
   • Attach your invoice(s)/lease documents to the claim form noting the serial number(s) of your new HP Designjet printer(s). If the serial number(s) of your new printer(s) is not listed on your sales invoice(s), please write the serial number(s) of your new printer(s) on the sales invoice(s)/lease documents prior to mailing.
   • Attach your invoice(s)/lease documents (including HP Care Pack purchase, if applicable) to the claim form noting the serial number(s) of your new HP Designjet printer(s). If the serial number(s) of your new printer(s) is not listed on your sales invoice(s), please write the serial number(s) of your new printer(s) on the sales invoice(s)/lease documents prior to mailing.
   • Fax the completed claim form, proof of purchase/lease (including HP Care Pack purchase, if applicable) to 1-770-925-9064 or email to hpcustomerservice@marketvelocity.com. You may also mail to:
     
     Market Velocity, Inc.
     HP Cash In & Trade Up Spring 2012 promotion
     1305 Mall of Georgia Blvd, Suite 190
     Buford, GA 30519
     
     
3. Trade in your old product(s) by following the shipping instructions which you'll receive via e-mail.

It's very easy. It takes about five minutes.

The Trade-in Product(s) must be picked up within thirty (30) days from the date you submit the online claim form or by July 31, 2012, whichever date occurs first.

The serial number can be found on the box the printer came in next to the UPC symbol. Or you can find it on the printer itself.

No. To receive the cash-back amount, the Trade-in Product(s) must be returned with all appropriate accessories. If any of these items are missing when received by Market Velocity, HP may refuse to pay the cash-back amount. All ink and toner must be removed from printer(s) prior to shipping, and must be packaged separately. They may be included in the same package as the Trade-in Product(s), but they must be wrapped and bagged separately.

By all means, your reseller can assist you.

This offer may only be combined with the HP Instant Rebates promotion and may not be combined with HP discount offers such as education rebates, big deal pricing and volume discounts.

Certainly, this is a one-for-one trade only. Trade in a qualifying old, large-format printer for a cash-back allowance towards the purchase/lease of one eligible new HP Designjet printer, there is no limit to the number of purchases/leases and trade-ins you can make. Please contact customer service if you would like to trade-in your product.

Please see the HP Cash In & Trade Up Spring 2012 terms and conditions for a list of all promotion details and limitations.

Please contact customer service or call Market Velocity at 1.866.525.4178 Monday - Friday between 8:00 a.m. and 8:00 p.m. Eastern Time.

No. You must activate your purchase by registering as soon as possible. Please contact your reseller for the registration URL. You will enter the activation number that was e-mailed to you by HP. (Upon order placement, be SURE to include the desired e-mail address of the person you'd like your information sent to).

To find a local HP authorized reseller, please visit the U.S. partner locator.

To buy online from HP, please visit the Small and Medium Business store.