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This page contains details about how to go about shipping your trade-in product. Use these quick
links to jump to a topic.
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Shipping & Handling |
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For a limited time, fees for shipping and handling within the continental U.S. are included as part
of the standard HP Trade-In Program offer for all trades totaling 20 units or less, excluding
plotters, copiers, and high-end storage products. This offer is limited to one (1) trade, per customer,
in a thirty (30) day period. For trades over 50 units, you will be contacted and provided with a
customized quote. Our goal is to make it as easy and convenient as possible for you to return
your current products to us.
After you have accepted the HP Trade-In terms and conditions, you will be presented a "shipping
instructions" page which provides the instructions you will follow to return your traded-in
product. Within one business day of completing your trade, an email with the subject line "HP
Trade-In shipping instructions" will be emailed to the address you provided while registering.
The 'HP Trade-In shipping instructions email' will provide the steps for retrieving your shipping
label or shipping placard. This email will contain embedded links, simply click on the link and
your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will
direct you on how to print out your label or placard. Print two copies, and
attach one to the shipment of your trade-in product and retain the second copy for tracking purposes. If
you are trading multiple items, a link for each item will appear in the email.
You have 30 days from the day you completed your on-line trade to return the product, 90 days for
server and storage products. The trade-in product must be shipped by the
"Ship Date" noted on the label.
If you experience technical difficulty in printing these items or you lose your shipping
instructions email, please contact
customer service.
If you need to purchase a box to return your trade-in product, we suggest one of the following
options:
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Purchase boxes and packaging materials from your local UPS or Fed Ex Kinkos store
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Order boxes and packaging materials from OnePak (www.onepak.com)
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Need a box?
If you need to purchase a box to return your trade-in product, we suggest one of the following options:
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Purchase boxes and packaging materials from your local UPS or Fed Ex Kinkos store
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Order boxes and packaging materials from OnePak (www.onepak.com)
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Lost shipping label
If you have lost your prepaid shipping label or shipping placard, simply refer to your shipping instructions
email and click on the link to print out another label or placard. If you have lost your shipping
instructions email, please contact
customer service
with the following information for a replacement.
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Email address |
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Quote number |
Packing guidelines
Please follow these shipping tips when sending a product back for return:
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Back up all personal files on your system. Remove files, CDs, etc. and erase data on hard drive
(See Erasing and Backing up Data).
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When packaging your device, be sure to include your operation system software on CD or diskette,
the Certificate of Authenticity, end-user license agreement and manuals.
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If your system was shipped with a restore CD, each of the above items will be on the restore CD,
and not packaged separately.
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Please ensure you include any documentation and accessories that originally was shipped with your device,
these items could include: warranty cards, keyboard, mouse and connection cables.
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Failure to include these items will impact the value of your trade. If you do not have these items,
please contact
customer service for
further assistance.
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If trading other peripherals or accessories as a separate trade, please package those items separately
with their own shipping label.
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If you need to purchase a box to return your trade-in product, we suggest one of the following
options:
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Purchase boxes and packaging materials from your local UPS or Fed Ex Kinkos store
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Order boxes and packaging materials from OnePak (www.onepak.com)
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Wrap the item(s) using, bubble-wrap, or other packing supplies around fragile item(s). Include all
components of the product for return.
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Package the item(s) in a sturdy cardboard box designed specifically for shipping. To prevent theft
during shipping, pack item(s) in a sturdy non-descriptive box using cushioning materials to keep the
product secure during shipment.
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Shipping tape that is 2-3 inches wide should be used. We do not recommend using masking or cellophane
tape. Tape all edges on the sides, top and bottom to make sure there are no rough edges that could be
snagged by automated mail processing equipment.
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Attach the prepaid shipping label to the outside of the package. Use a piece of clear shipping tape over
the top of the label. It is important to use our shipping label, as it will be used to expedite tracking,
identification and increase the speed of your return processing.
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Call your local carrier, per the instructions on your shipping instructions email, to have your
product picked up; or drop off the package at a regional shipping location. A store locator list
for Federal Express shipments is available by clicking
here.
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Be sure to keep the tracking number for proof of return.
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You have 30 days from the day you completed your on-line trade to return the product, 90 days for
server and storage products. Once the label is printed, the trade-in product must be shipped by
the "Ship Date" noted on the label.
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If you follow the above packing guidelines and instructions, the product should arrive in the same
condition as when it left your site. If the product is damaged during shipping and there is
visible damage to the packing materials (box is dented, ripped, smashed, etc.), Market Velocity
will take responsibility for resolving any claims with the courier. If the packing is in tact, but
the product is not in the condition stated by you in the quote process, Market Velocity will
contact you directly to discuss the product's condition and renegotiate the quote value. In the
event there is no trade value due to the condition of the product, you will be responsible for all
associated costs for recycling the product. If you choose to have the product shipped back to you,
you will be responsible for all fees associated with shipping to Market Velocity and for shipping
the product back to you.
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Tracking
To track a package,
click here,
then select Package Tracking. There you can find a real time status of any
package shipped via Federal Express. Carriers use tracking numbers to identify and trace packages as they
move through the carrier's systems to their destinations. To track a package, enter your tracking number in
the appropriate box, and then click the Submit button. If the package has been delivered, you will see who
signed for the package, its destination, and time of delivery.
Receipt of product notification
When your item arrives at our facility, we will contact you via email to confirm the date that we received your item.
Differences in product condition
Please see our
Terms and Conditions.
De-installation services
Market Velocity offers, for a variable fee, de-installation services for products being traded-in. Please email
customer service. Our
customer service representative will gather your specific requirements concerning your de-installation needs and
prepare a customized fee schedule.
Erasing and backing up data
Before you ship your product, Market Velocity strongly recommends that you back up your data and then erase the
data from your hard drive. Any files or data left on your system may be accessible to others if the data is not
erased. When packaging your device, be sure to include your operating system
software on CD or diskette, the Certificate of Authenticity, end-user license agreement, and manuals.
If your system was shipped with a restore CD, each of the above items will be on the restore CD, and not
packaged separately. Please ensure you include any documentation and accessories that originally was shipped with
your device, these items could include: warranty cards, keyboard, mouse and connection cables. Failure to
include these items will impact the value of your trade. If you do not have these items, please contact
customer service for further
assistance.
Microsoft® Windows 95/98 Backup utility
You can use Backup to back up files stored on your hard drive. You can back up files via floppy disks, a
tape drive, or another computer on your network. If your original files are damaged or lost, you can restore
them from the backup. You can also start Backup by clicking Start, pointing to Programs, pointing to
Accessories, pointing to System and then clicking Backup.
If you do not see Backup on the Accessories menu, it is not installed. To find out how to install it, click
Related Topics. For information about how to use Backup, click the Help menu in Backup.
Additional resources:
The Best Ways to Save Your System - (CNET.com)
For more information about backing up your system and erasing your hard drive, you can also refer to your
user's manual for assistance.
Data left on returned products
Please refer to our Terms and Conditions page.
Multiple locations
If you have multiple locations for the product you are trading in, please e-mail
customer service
for special instructions.
Combining items in a trade
You have the ability to submit several items at one time in order to receive one check. After completing
Step 1 ("Tell Us About Your Current Products"), simply enter the additional product to the quote section and
choose the "add to quote" button.
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