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Is the Trade-In program available in Canada?
Yes, the Trade-In Program is available to the customers in the US and Canada. All transactions are paid in US$. Select
promotions are also available to Canadian customers. Please read specific promotion details for eligibility.
How can I get a free quote for my product?
From the Trade-In home page, click on the "guest access" link in the left navigation bar. This leads
directly to the quote engine. Follow the instructions on this page to get your free quote.
Why is HP using Market Velocity?
HP's Partnership with Market Velocity provides a complete trade-in solution for our customers. Together we have developed a
customized HP Trade-In storefront that is always available via the Internet. Market Velocity specializes in remarketing,
refurbishing, and dispositioning used equipment and can provide the maximum values for customers interested in updating to
new HP equipment. Market Velocity can support the wide breadth of product categories that HP offers, providing an
integrated, easy to use solution for our customers.
Who can use the HP Trade-In Program?
Anyone with old HP or non-HP product(s) to trade in toward the purchase of new HP equipment can access and use the
HP Trade-In Program directly at
http://www.hp.com/go/tradein,.
It is also a sales tool for sales representatives and channel partners who then
direct their customers to the HP Trade-In Program to execute a trade. More information and sales tools for sales
representatives and channel partners are available on
HP Partner Portal
and the
sales rep portal
on the HP Trade-In web site.
How do I use the HP Trade-In program?
Log on to
www.hp.com/go/tradein
to have easy access to trade-in values. You may either register to establish a logon ID, or use guest access to skip
the registration process. (Note that you will need to register in order to complete a trade on the website) A key
advantage of registering is the ability to save multiple quote lists for later access. Your saved quote list will
automatically be updated with the current trade-in values. Customers, HP channel partners, or HP sales representative
will be able to access the HP Trade-In Program web site, enter the equipment to be traded, and receive a quote for
the value of the equipment. From that point, the user can decide whether or not to continue working through the
process to ship used product back to Market Velocity. If a customer accepts the quote and chooses to trade in their used
equipment, they will need to show proof of their new HP product purchase in order to receive their redemption
check.
Do I have to register to use the HP Trade-In Program web site?
No, you may enter as a guest by selecting "guest access" to receive an instant quote. The advantage of becoming a
registered member on the web site is that you will have the ability to save multiple quote lists that will automatically
be updated as the system is updated with the most current values. To save a quote, use the link on the quote list: "save
this quote list." or: To access a saved quote, use the link above the quote list: "open a saved quote." The quote list you
are viewing will be displayed in parentheses next to the title "Quote List" at the top of the screen. To become a
registered user, select "register for member access."
Can an HP channel partner or sales representative act on behalf of a customer?
For ideas on how a channel partner can use the HP Trade-In Program to add value for their customers, please see the
document available on
HP Partner Portal site
(requires a login ID). In the programs section select HP Trade-In. Here you will find a list of sales tools - the one
titled "Channel Opportunities with HP Trade-In" can act as a guide. HP sales representatives can also access a guide
to HP Trade-In via the sales rep portal on the HP Trade-In website. We encourage HP channel partners and sales
representatives to use the program as a sales tool to communicate additional savings to their customers. However, if
the customer decides to engage in the trade-in process, it is best to direct the customer to the web site in order to
conduct the transaction themselves. The relationship is between Market Velocity and the user of the program.
Can I save the information I enter to reference later?
As a registered user of the HP Trade-In Program, you have the ability to save multiple quote lists and reference or
update them as needed. To save or access a saved quote, use the links on the quote list page: "open a saved quote"
and "save this quote." The quote list you are viewing will be displayed in parentheses next to the title "Quote List"
at the top of the page.
How are the trade-in cash back values determined?
The values stated in the HP Trade-In Program are based on their value in the used or secondary marketplace also known
as Fair Market Value (FMV). Market Velocity maintains relationships with dozens of re-marketers throughout North America and
also maintains a proprietary pricing database which feeds the HP Trade-In Program web site. We pass along whatever
the re-marketers will pay for the used equipment to the customer. It is best to think of the trade-in value as the
used wholesale value. For more explanation, please see
determining values.
How is the money for the trade disbursed?
Once the product in question has been received, inspected, and approved as sellable by Market Velocity - and once the new HP
product invoice and the acceptance notification e-mail have been faxed to Market Velocity - Checks will be mailed within 45 days
from the time you ship your product and provide the proof of purchase for your new HP product, whichever is later. If you need
assistance, please contact
customer service.
What if I am a Government, Health, or Education customer or a corporate customer and can't accept a back-end rebate?
If your new purchase is through HP Direct, we have developed a process to apply the cash-back amount as a credit to your
HP Direct account. To request this process, please contact Kristy Wofford (281-927-7544).
If your new purchase is through a channel partner, the trade-in cash back can be sent to the channel partner facilitating the
purchase and trade. The channel partner then holds the money as a credit and applies it to the next purchase as a discount.
Any reseller who is interested in facilitating this trade-in process can obtain additional information under the "Trade-In for
Government, Health, and Education" section on HP Trade-In page on the HP Partner Portal site, contact your HP sales
representative, or e-mail customer service.
Additional program details can be found at
http://www.hp.com/go/GHEtradein.
Do I have to purchase my new product via Market Velocity?
No. Market Velocity only needs to have proof that a new HP product was purchased. The program user can purchase a new HP
product through whatever channel they wish.
Do accessories qualify as "purchase" items for cash-back?
No, accessories do not qualify as purchase items for cash-back. Accessories are items that are optional add-ons or
enhancements to notebooks, desktops, PDAs, printers, or monitors.
What are the other trade-in offers I see from HP?
Periodically, an HP product category may run a special enhanced trade-in promotion which you can learn about on the
HP Trade-In program website via the featured promotions link. In general, these programs run from 60-90 days and
offer a better trade-in value for a specific trade-in scenario. Be sure to read the unique terms and conditions (also
called eligibility rules) that apply to the featured trade-in offers. Many times they differ from the standard
Trade-In program terms and conditions.
What products will Market Velocity accept in trade?
Any amount or combination of products that have a trade-in value, either HP or non-HP, can be traded in the following
product categories: desktop computer, notebook, PC server, monitor, printer, plotter, copier, digital camera, PDA,
projector, networking, and data-storage products. Supplies or accessories do not qualify and all
trade-in products must be in working condition. The featured trade-in promotions will be limited to the specific products
identified within each promotion. Refer to the featured promotion's terms and conditions or eligibility rules to see if
you qualify.
What if the condition of my product is different from what I represented when initiating my trade in?
To receive your redemption check, you must accurately state your current product's condition. Market Velocity will perform
an inspection upon receipt of your product. If the product's condition differs materially from that which you
described, Market Velocity reserves the right to re-price your transaction quote using the same condition parameters
originally available to you. You agree to state product conditions accurately and to the best of your ability based
on the guidelines posted on this site. Packing and shipping recommendations should be followed in order to avoid
possible damage or loss. If you follow the above packing guidelines and instructions, the product should arrive in
the same condition as when it left your site. If the product is damaged during shipping and there is visible damage
to the packing materials (box is dented, ripped, smashed,etc.), Market Velocity will take responsibility for resolving
any claims with the courier. If the packing is in tact, but the product is not in the condition stated by you in
the quote process, Market Velocity will contact you directly to discuss the product's condition and renegotiate the quote
value. If your current product(s) were received and through the inspection process, it was determined that the
product condition was misrepresented by you, and there is no trade value,
(also see Determining Values).
Market Velocity reserves the right to charge you a recycling fee for the disposition of this product. If the product can be
returned to you, you will be responsible for any and all associated shipping costs.
Is there a minimum amount of product that must be traded?
No. In the standard trade-in program, any amount or combination of products that have a trade-in value, either HP or
non-HP, can be traded in the following categories: desktop computer, notebook, PC server, monitor, printer, plotter, copier,
digital camera, PDA, projector, networking, and data-storage products.
Does my trade-in product have to be in the same category as what I want to purchase?
For most products in the standard trade-in program the answer is no. With the exception of the storage and networking
product categories, there is no one-for-one or technology-to-technology trade requirement. For example, a user could
trade in 300 HP LaserJet printers and purchase 50 new HP e-pcs, 100 new LaserJet printers, and 50 new Deskjet
printers. For data storage, any storage device may be traded and a new HP storage device purchased. For networking
products, any networking device may be traded and a new HP networking device purchased.
What does Market Velocity do with the equipment they receive?
All equipment received by Market Velocity will be reconditioned and sold into the secondary, or used, marketplace, except
for traded data-storage devices, which are salvaged for parts and reclaimed metals, components, and recyclables in
accordance with environmental regulations. Exceptions to this may exist when an HP product category sponsors a
featured trade-in promotion on HP Trade-In.
Who pays for shipping?
For a limited time, fees for shipping and handling within the continental US are included as part of the standard HP
Trade-In Program offer for all trades totaling 20 units or less, excluding plotters, copiers, and high-end storage
products.
This offer is limited to one (1) trade, per customer, in a thirty (30) day period*.
Some or all of the shipping and handling fees may be deducted from the trade-in value for customers who trade over
20 units and/or are located outside the continental US.
What if my products are in multiple locations?
On the "HP Trade-In: mailing information, shipping instructions page" there is a box that you will check if you have
multiple locations. Upon checking the box, a trade-in representative will contact you via email within one business
day.
When should I use the Custom trade-in process?
If you are trading in a large quantity (over 50 units), have an extended roll-out across multiple locations, or are trading in
multiple product lines, the custom trade-in process is designed to accommodate these special circumstances. We will work
directly with you to coordinate logistics by making shipping arrangements including multi-location pickups, sorting, packaging,
and palletizing as needed. To
request a quote, complete the
request form, send us an
e-mail,
or call us at 1-866-482-2899.
What if I cannot print my shipping label or placard?
If you experience difficulty in printing your shipping label or placard, simply contact
customer service
and a customer service representative will assist you.
What if I lose my HP Trade-In shipping instructions email?
Simply contact
customer service
and a customer service representative will assist you.
How do I ship my product?
During the trade-in process, you will be asked for the email address where you would like your shipping instructions
emailed. The shipping instructions email will provide the steps for retrieving your shipping label or shipping
placard. This email will be sent within one business day of completing your trade. Upon receipt of this email, you
will simply click on the link embedded in the email and your prepaid, pre-addressed shipping label or shipping
placard will appear. Print two copies, and attach one to the shipment of your trade-in product and retain the second
copy for tracking purposes. If you are trading multiple items, a link for each item will appear in the email.
You have 30 days from the day you completed your on-line trade to return the product, 90 days for server and storage
products. The trade-in product must be shipped by the "Ship Date" noted on the label.
If you experience technical difficulty in printing these items or you lose your shipping instructions email, please
contact
customer service.
Are you experiencing issues with navigating through or exiting an area of the HP Trade-In program's Web site?
If you are experiencing problems navigating through or exiting an area of the HP Trade-In site, this may be related to
bad/corrupt cookies on your PC. A quick and easy way to correct a bad or corrupt cookie is to delete your cookies and
restart your browser session. Below is a quick "delete your cookies" tutorial based on browser type.
*Make sure you close (exit) your browser and open a new browser before you begin.
| 1. |
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Open Internet Explorer, click the Tools menu and choose Internet Options.
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| 2. |
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Click the Delete Cookies button.
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Click OK.
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Windows Internet Explorer 4:
| 1. |
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Open Internet Explorer.
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| 2. |
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On the view menu, click Internet Options, and click the Settings button.
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Click the View Files button.
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Click the View menu and Select Details.
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Highlight the cookies you wish to delete, then press the Delete key.
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Windows Netscape 4.x:
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Locate the Netscape folder on your hard drive (usually located in c:/Program Files/Netscape/).
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Double click the Users folder within the Netscape folder.
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Double click your Profile Name folder (this will usually be your username).
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Click the cookies.txt file once to highlight it, then click the File menu and choose delete.
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Netscape 7:
| 1. |
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Click the Tools menu and choose Cookie Manager.
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Choose Manage Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the
cookies stored on your computer.
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Select one or more cookies and click Remove Cookie, or click Remove All Cookies.
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How do I remove data from my system?
Before you ship your product, Market Velocity strongly recommends that you back up your data and then erase the data
from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased.
How can I request a Department of Defense data scrub for computers traded in?
Yes this is available for a $15 per drive fee. When filling out the form for "Describe your product(s)" select "Yes" from the
"DOD Data Scrub ($15/drive)" drop-down box.
What is the transaction date?
The transaction date refers to when the customer has agreed to move forward with the trade-in process and is assigned
a quote number. Under the standard program it would be recognized by accepting the terms and conditions on the web
pages, and selecting the "Complete Trade-In" button. Under the enhanced programs for Networking, Servers and Storage
products, as well as the custom quote process, it is recognized once the customer has faxed over the signed terms and
conditions.
How do I recycle my product?
You can begin the process or get a free quote at the
recycle your product page.
How do I donate my product?
You can begin the process or get a free quote at the
donate your product page.
What is an acceptable Proof of Purchase (POP)?
Acceptable forms of proof of purchase are a sales invoice (preferred), a packing slip (must provide your name, purchase date,
purchase amount, model and serial numbers). What is NOT an acceptable form of a proof of purchase:
Purchase Orders, Order Confirmations, and Order Acknowledgements.
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