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Donate - how it works


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HP partners with Market Velocity, Inc., whose relationship with the National Cristina Foundation helps facilitate the donation of used or unwanted technology equipment.

National Cristina Foundation (NCF) provides computer technology and solutions to give people with disabilities, students at risk and economically disadvantaged persons the opportunity, through training, to lead more independent and productive lives.

Every day, across America and around the world, National Cristina Foundation is working to ensure that used computer technology resources that no longer meet an enterprise's or an individual's needs are given a second productive life as a tool for developing human potential.

Donation process overview

1. Submit your donation request via our Standard Trade-In program by selecting "Donate" in the left hand navigation or on the Donation promo graphic if present.

2. Once you submit your request, you will receive a confirmation email and the search for a donation recipient will begin. You may receive other communication from MVI or NCF in order to facilitate the completion of the donation process.

3. Within ten (10) business days, you will receive the "HP Donation Status Email" containing a link to the Donation Status page. You will be able to see if a recipient has been found for your donation.

4. When you receive the "HP Donation Status Email" you have ten (10) business days to "confirm and submit" or "cancel" your donation so that the recipient can be informed in a timely manner. You must confirm all items in your donation or cancel all items by clicking the "confirm and submit" or "cancel request" button. If you do not "confirm and submit" or "cancel" your request within ten (10) business days, your donation request will be automatically cancelled. If you are shipping your donation, you will be contacted within one business day by a MVI representative to collect credit card information to cover any applicable shipping and handling charges. In some cases, a local organization may be found that can pick-up your equipment from your location.

5. Within one (1) business day after you "confirm and submit" your donation status web page, you will receive an email titled "HP Donation Shipping Instructions Email" containing the link to download your shipping instructions and the link to print your prepaid, pre-addressed shipping labels. The email will go to the email address you provided during registration. If you checked the box to indicate that you are shipping from multiple locations, a Market Velocity representative will contact you within one (1) business day to help coordinate the shipment of your product.

6.) Ship your donation items within thirty (30) days of receipt of the "HP Donation Shipping Instructions Email" as the shipping labels will expire after thirty (30) days.

7.) Your Tax Receipt Letter will be emailed to you within thirty (30) days from receipt and inspection of your donation product. Allowing ten (10) days for transit and five (days) for inspection, you can expect to receive your Tax Receipt Letter within approximately 45 days after you ship your products providing all paperwork has been received.

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Return to the Donate process

Frequently asked questions about the donate process
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