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Donate - frequently asked questions

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Donate your product

» Eligible products
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Questions

» Why is HP partnering with Market Velocity and the National Cristina Foundation (NCF)?
» How do I obtain a donation value for my product?
» How is the donation value determined?
» What products will the National Cristina Foundation (NCF) accept for donation?
» How does the donation process work?
» Is there a minimum amount of product that must be donated?
» What does the National Cristina Foundation's (NCF) partner organizations do with the equipment they receive?
» How do I remove data from my system?
» Who pays for shipping?
» What if my products are in multiple locations?
» How do I ship my product?
» What if I cannot print my shipping label or placard?
» What if I lose my HP Donation shipping instructions email?
» What if the condition of my product is different from what I represented when initiating my donation?
» When will I receive my tax receipt letter?
» Do I have to purchase new HP equipment to participate in the Donation Program?

Why is HP partnering with Market Velocity and the National Cristina Foundation (NCF)?

HP's partnership with Market Velocity and the National Cristina Foundation provides an integrated, environmentally sound solution for our customers to trade-in, donate, or recycle used IT assets. Together we have developed a customized HP service for the disposal of your used equipment that is available at www.hp.com/go/tradein.

Market Velocity specializes in the disposition of used equipment and can provide the maximum values for customers interested in upgrading to new HP equipment. Market Velocity can support the wide breadth of product categories that HP offers, providing an integrated, easy to use solution for our customers.

The National Cristina Foundation (NCF), a not-for-profit 501(c)(3) publicly charity, dedicated to the support of training through donated technology. NCF encourages corporations and individuals to donate surplus and used computers and related peripherals, and then directs these donations to organizations throughout the United States that benefit people with disabilities, students at risk, and economically disadvantaged persons.

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How do I obtain a donation value for my product?

From the HP Trade-In home page (www.hp.com/go/tradein), click on the "Donate" link in the left navigation bar or the donation image if present. This leads directly to the "Donate Your Product" page. Follow the instructions on this page to obtain the donation value of your product.

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How is the donation value determined?

The value stated in the HP Donation Program is based on the retail used product value as derived from secondary marketplace valuations. The IRS code provides a tax deduction for property donated to a charitable organization such as NCF under applicable rules and regulations. Confirm eligibility for the deductions with your own tax advisor. Warehousing and shipping costs are also tax deductible under applicable rules and regulations.

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What products will the National Cristina Foundation (NCF) accept for donation?

Any amount or combination of products that have a donation value, either HP or non-HP, can be donated. PC's must be Pentium 2 or newer. For more information check the list of eligible products.

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How does the donation process work?

Once you submit your request, you will receive a confirmation email and the search for a donation recipient will begin. Within ten (10) business days, you will receive the "HP Donation Status Email" containing a link to the Donation Status page. You will be able to see if a recipient has been found for your donation. When you receive the "HP Donation Status Email" you have ten (10) business days to "confirm and submit" or "cancel" your donation so that the recipient can be informed in a timely manner. You must confirm all items in your donation or cancel all items by clicking the "confirm and submit" or "cancel request" button. If you do not "confirm and submit" or "cancel" your request within ten (10) business days, your donation request will be automatically cancelled. If you are shipping your donation, you will be contacted within one business day by a MVI representative to collect credit card information to cover any applicable shipping and handling charges. In some cases, a local organization may be found that can pick-up the equipment from your location. The partner organization will contact you directly to coordinate the transfer of equipment.

Within one (1) business day after you "confirm and submit" your donation status web page, you will receive an email titled "HP Donation Shipping Instructions Email" containing the link to download your shipping instructions and the link to print your prepaid, pre-addressed shipping labels. The email will go to the email address you provided during registration. If you checked the box to indicate that you are shipping from multiple locations, a Market Velocity representative will contact you within one (1) business day to help coordinate the shipment of your product. You may also receive other communications from MVI or NCF in order to facilitate the completion of the donation process.

Ship your donation items within thirty (30) days of receipt of the "HP Donation Shipping Instructions Email" as the shipping labels will expire after thirty (30) days.

Your Tax Receipt Letter will be emailed to you within thirty (30) days from receipt and inspection of your donation product. Allowing ten (10) days for transit and five (days) for inspection, you can expect to receive your Tax Receipt Letter" within approximately 45 days after you ship your products providing all paperwork has been received.

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Is there a minimum amount of product that must be donated?

No. In the standard donation program, any amount or combination of products that have a donation value, either HP or non-HP, can be donated.

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What do National Cristina Foundation's (NCF) partner organizations do with the equipment they receive?

All donated equipment will be used for educational purposes by charities, schools and public agencies to give people with disabilities, students at risk, and economically disadvantaged persons the opportunity, through training, to lead more independent and productive lives. These organizations have all completed Grant Applications, and have been pre-screened for eligibility. NCF charges no fees to these organizations to receive equipment.

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How do I remove data from my system?

Before you ship your product, Market Velocity strongly recommends that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased.

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Who pays for shipping?

As the donor, you are responsible for all shipping costs. You will be asked to provide a credit card number when you confirm your donation. These costs can be tax deductible so please check with your tax preparer for information. In some cases, a local organization may be found that can pick-up the equipment from your location.

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What if my products are in multiple locations?

On the "HP Donation Program: mailing information, shipping instructions page" there is a box that you will check if you have multiple locations. Upon checking the box, a representative will contact you via email within one business day.

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How do I ship my product?

During the donation process, you will be asked for the email address where you would like your shipping instructions emailed.

The shipping instructions email will provide the steps for retrieving your shipping label or shipping placard. This email will be sent within one business day of confirming your donation. Upon receipt of this email, you will simply click on the link embedded in the email and your prepaid, pre-addressed shipping label or shipping placard will appear. Print two copies, and attach one to the shipment of your donation product and retain the second copy for tracking purposes. If you are donating multiple items, a link for each item will appear in the email.

You have 30 days from the day you confirm your on-line trade to ship the product. The donation must be shipped by the "Ship Date" noted on the label.

If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact customer service.

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What if I cannot print my shipping label or placard?

If you experience difficulty in printing your shipping label or placard, simply contact customer service and a customer service representative will assist you.

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What if I lose my HP Donation Program shipping instructions email?

Simply contact customer service and a customer service representative will assist you.

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What if the condition of my product is different from what I represented when initiating my donation?

To receive the full donation value, you must accurately state your current product's description and condition. NCF's partner organization will perform an inspection upon receipt of your product. If the product's condition differs materially from that which you described, NCF reserves the right to adjust your donation value. You agree to state product description and condition accurately and to the best of your ability based on the guidelines posted on this site.

Packing and shipping recommendations should be followed in order to avoid possible damage or loss. If you follow the above packing guidelines and instructions, the product should arrive in the same condition as when it left your site. If the product is damaged during shipping and there is visible damage to the packing materials (box is dented, ripped, smashed, etc.), Market Velocity will take responsibility for resolving any claims with the courier.

If the packing is intact, but the product is not in the condition stated by you in the donation process, your donation letter will reflect the actual condition of the equipment. If your current product(s) were received and through the inspection process, it was determined that the product condition was misrepresented by you, Market Velocity and NCF reserve the right to charge you a recycling fee for the disposition of this product.

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When will I receive my tax receipt letter?

Your Tax Receipt Letter will be emailed to you within thirty (30) days from receipt and inspection of your donation product. Allowing ten (10) days for transit and five (days) for inspection, you can expect to receive your Tax Receipt Letter" within approximately 45 days after you ship your products providing all paperwork has been received.

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Do I have to purchase new HP equipment to participate in the Donation Program?

No, the donation option does not require the purchase of new HP product.

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