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HP Renew E&I Program FAQs

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HP Renew Program

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What is the HP Renew Program?
What products are included in the HP Renew Program portfolio?
How does HP Renew E&I pricing compare with standard E&I pricing?
What type of warranty comes with HP Renew products?
Are remanufactured products right for me?
How do I buy HP Renew products?

What is the HP Renew Program?

The HP Renew Program is a world-wide program established to address and manage the disposition of returned HP computer technology. Through an extensive program of remanufacturing, recertification, and aggressive marketing, HP Renew offers you current, state of the art technology that is guaranteed to be as good as new, the same quality and performance you would expect from new, and comes with the same full warranty as equivalent new product.

Our high standards of quality assurance deliver a product that is not only performance based, but cost compelling. Our list price is lower than new, and most of our products are offered on aggressive promotions, thus delivering you a high performance, low cost solution when price really counts.

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What products are included in the HP Renew Program portfolio?*

The following active HP Business Critical Systems:
BCS ProLiant servers
BCS Blade servers
HP Integrity servers
HP 9000 servers
Superdomes & upgrades

The following active HP StorageWorks Solutions:
Storage array systems (EVA)
Lefthand Network Storage (LHN)
Extreme Data Storage Solutions (ExDS)
Virtual libraries (VLS)
Tape libraries (MSL)
Network attached storage
Networking infrastructure

* PLEASE NOTE: All products offered are on a first come, first serve basis, and subject to available stock on hand. Not all BCS upgrades are available for standalone purchase.

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How does HP Renew E&I pricing compare with standard E&I pricing?

HP Renew E&I pricing begins at least 15% below standard E&I pricing. We also offer ongoing aggressive promotional pricing based on inventory availability.

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What type of warranty comes with HP Renew products?

All products in the HP Renew Program come with Same as New warranties. In other words, there is no difference between a new HP product warranty and an HP Renew product warranty.

Additionally, all products in the HP Renew Program can have their warranties uplifted to accommodate Critical System Support, extended to 3Yr 24x7 or HP care packs. Basically, any support uplift that is available for new product is also available for HP Renew product.

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Are remanufactured products right for me?

Remanufactured products from HP Renew provide a way for the budget-conscious to purchase quality HP products. Remanufactured products from HP Renew have been returned to their original factory condition and performance and are backed by the original HP warranty, as well as service and support options. Learn more by visiting the Why buy remanufactured products page.

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How do I buy HP Renew products?

Visit http://gem.compaq.com/gemstore/sites/ei/renewordering.html for E&I ordering information.

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