White papers are written by HP's technical consultants on topic of interest to our customers and clients.
We've also developed a white paper on the Return on Investment from HP Output Management Solutions. This
was completed by InfoTrends consultants after extensive work with HP Output Server customers.
to receive the white paper(s) you are interested in receiving:
Transform and simplify your output environment
Every output delivery system should be periodically reviewed for proper utilization and maximum
performance. This paper is intended for IT professionals needing to evaluate and possibly transform
his or her company's current output environment. The HP Output Management solution—the intelligent
link that gets critical documents from virtually any application to nearly any destination—is the
foundation for a highly-reliable and efficient output environment. This paper provides the steps
to transform your output environment—plus an introduction to some of the products and tools that
are available to meet your needs and enhance your investment.
The technological benefits of an HP Output Management solution: Reliability, efficiency and extensibility
When documents or data do not arrive in a timely manner, there can be significant impact to your company and its reputation.
While managing information is more important than ever, it's also more challenging. This paper is best suited for system
administrators familiar with setup files and logs as it describes and demonstrates several technological features and
benefits of the HP Output Management solution—the intelligent link that gets business-critical documents to virtually any
destination—reliably and efficiently. At the same time the technology allows you the flexibility to enhance the functionality
of your output environment in incremental stages. This end-to-end solution helps you manage, share, and distribute business-critical
documents to output destinations nearly anywhere in the world with confidence.
Clearing the Pipes: How Output Server Management has helped Moen Incorporated
This IDC Buyer Case Study examines how output management has helped Moen Incorporated consolidate
and simplify the output environment and generate cost savings and productivity improvements for
the firm. IDC examined not only technology decisions that were made but also the key factors that
impacted the decision-making process. For Moen, the implementation of the HP Output Management
solution eliminated many IT headaches involving the output environment, such as the installation
of new printers into the network. With the arrival of Web delivery, the HP Output Management solution
allowed for the elimination of physical distribution of many reports. This created not only resource
savings in terms of paper and ink, but also time savings that allowed employees to be more productive.
HP breaks the print barrier of global operations
In this recently released paper entitled HP Breaks the Print Barrier of Global Operations,
Basis Technology, a leading provider of products and services for software globalization and
multilingual information processing, found a unique solution provided by HP. This
white paper explores global enterprise international printing and describes the three key success
factors to the HP International Printing for HP Output Server product that achieves a significant
step forward to resolving that conflict through automation.
HP Output Management: The value of guaranteed output delivery
This paper examines how enterprises can improve the efficiency and reliability of critical business
processes, and enhance IT value. Alinean, Inc conducted a study of four enterprises that are currently
using the HP Output Management solution. This paper describes their experiences and shares quantitative
results. This paper examines the economic justification for output management through the analysis of
a detailed case study. This study is based on the infrastructure and operational costs for a
representative manufacturing company with $5 billion in annual revenue, and 34,000 employees
world wide. The results of this study revealed that centralized management of output delivery
through the implementation of the HP Output Server significantly reduced the business exposure
to printing exceptions, and greatly improved the efficiency of managing output processes and printing
devices. This study reveals tremendous opportunity for cost savings and business process improvements.
In this case study, compared to an average investment of $1,683,538 the HP Output Management solution
delivered $8,291,391 in total benefits over a three-year analysis period, yielding an impressive
Getting the most from your SAP output using HP Output Server solutions
For companies using SAP enterprise applications, output-related problems are one of the top three
support issues. HP Output Manager for SAP interfaces seamlessly with SAP business applications and
moves SAP reports and associated attributes into HP Output Server (HPOS). HPOS delivers these
reports to print, fax, e-mail, web, and file with high reliability, sharply reducing the time
needed to support system output. Discussed are key details of the interface, typical architectures,
and SAP specializations. Briefly discussed are the technologies of other HPOS input modules,
including HP LPR Gateway for connecting platforms that send output to line printers and
HP Output Envoy for connecting Windows desktop applications to HPOS.
Reliable printing of Unicode-encoded documents with HP Output Server
Businesses today must communicate in many languages using many alphabets. Addressing them all
in a company-wide application such as the SAP R/3 ERP suite requires an encoding scheme that
can handle thousands of non-Latin characters. This scheme is based on the Unicode standard, a
universal character set and encoding standard that aims to encompass all characters from all of
the world's languages. HP is incorporating support for Unicode into its printers and output
management solutions. This paper describes these advances and how HP ensures reliable delivery of
Unicode-encoded documents using HP Output server.
Reducing fax costs with HP Output Server
HP Output Server's consistently high performance means that companies can deploy
distributed-output solutions on HPOS with a high degree of confidence. One proven solution is
low-cost faxing. The possibility exists for companies that send thousands of faxes
internationally to cut their total faxing costs dramatically. The cost savings come from the
variation in telecom charges in different markets. Using HPOS to convert a centralized fax
infrastructure into a distributed one enables companies to take advantage of favorable telecom
rates and to convert many international calls into local ones. This paper discusses how to
identify opportunities and how to plan a low-cost fax routing solution for HPOS.
Failover methodology for effective output management
A company's profitability and ability to compete can depend on the high availability of its
business-critical environment. A key element is the output management system that the environment
uses to deliver reports from vital enterprise-wide applications such as SAP R/3 to printers, fax,
web, and more. This paper discusses several server-failover methodologies for a production server
running HP Output Server. HP recommends one of these configurations: a shared-disk configuration
with real-time monitoring by a high availability product such as HP MC/ServiceGuard. The paper
explains why HP believes this configuration is the best choice.
Document archiving and HP Output Server
Long-term document archiving is one of the requirements in the document management life cycle,
and is especially important with today's increasing legal requirements. This paper covers the
integration of an archiving engine with HP Output Server. After the integration, ERP systems
and users can send documents to an archive using the same workflows and commands as sending
them to a printer or fax machine. This consistent and enterprise-wide structure reduces errors,
raises the level of compliance with the company's archiving rules, and helps the company meet
the requirements of Sarbanes-Oxley (U.S. Federal) and other legal mandates. This paper discusses
the software mechanism for transferring information to the archiving engine, external delivery
agents, the generation of attributes, and the technical benefits of a single, enterprise-wide
output delivery system.
Improve your business processes with HP Output Server and HP OpenView Business Process Insight
Business executives need to know how well key IT-supported business processes are running and
how they impact the business, not the details of computing behavior. The combination of
HP Output Server (HPOS) and HP OpenView Business Process Insight can bridge this gap and take
IT from monitoring and reporting the health of the computing infrastructure to monitoring and
reporting the health of business processes. This paper shows how HPOS can help you report how
many orders go to customers on time or the risk profiles of accepted versus rejected credit card
applicants instead of print queue times or network traffic.
Siebel integration with HP Output Server
Integrating Oracle's Siebel Customer Relationship Management (CRM) software with HP Output
Server gives Siebel CRM users access to all of HP Output Server's document delivery capabilities.
HP Consulting and Integration builds the components during installation to fit the client's specific
environment. This paper describes how to integrate a Microsoft® Windows®-based Siebel CRM application
from Oracle with the UNIX®-based HPOS for document delivery through HPOS; it also describes how
to establish linkage for returning an asynchronous feedback response from HPOS to the user upon job
completion. Although this paper concentrates on UNIX implementations, the same concepts can be
applied to the Microsoft Windows Server environments. The approach described in this paper is also
easily adapted to a great many situations that call for the integration of a Windows-based application
Understanding the return achieved through more effective output management
To better understand the benefits provided by a comprehensive output management solution and to
help quantify them, InfoTrends conducted 10 interviews with customers of the HP Output Server.
The participants articulated a number of consistent benefits provided by the technology. To
help understand the payback, InfoTrends took those benefits and translated them into ROI metrics
and sample formulas. When the ROI metrics are combined with HPOS centralized management, delivery
and security capabilities, and ability to work with a variety of applications, the information
in this white paper supports why output management is a win for any organization with multiple
demands on the delivery of information.
Improve interoperability with Oracle XML Publisher and HP Output Server
Use of XML as a primary data format is spreading rapidly. Combining Oracle® XML Publisher with
HP Output Server creates an output management system that can effectively process and reliably deliver
XML-formatted output to print, fax, email, web, and other output destinations. More and more
organizations are turning to XML as a medium to solve interoperability issues because data presented in
XML is self-describing, and thus more easily understood by different systems. This paper describes a
real-life implementation of HPOS and Oracle XML Publisher. The solution successfully processes
thousands of job submissions per hour of XML-formatted data and non-XML-formatted documents from a
combination of Oracle and non-Oracle applications.
Printing with an HP Output Management solution versus printing directly from SAP
This paper looks at the capabilities of two approaches and explains how they originate from the
fundamental design of the two systems. We close by briefly looking at some of the cost savings that
organizations can capture by switching to the HP Output Management solution.
SAP environments can print to devices managed by UNIX(r), Linux, and related operating systems by
transferring the request to the host print spooling system (SAP access methods L and U). The host
then manages the actual printing. Or it can transfer the request to an HP Output Management solution
(SAP access method E) and let the HP system manage the printing. These two methods provide significantly
different capabilities and outcomes for delivery reliability, problem determination, event notification,
automated recovery, resource management, management and control, job tracking and management, and printer
These differences arise from two factors:
1. The degree of intelligence that the recipient system (host spool system or HP Output Server) can
apply to a request after receiving it.
2. The capabilities of the interfaces and data transfer protocols associated with the access methods.
Printing through the host spool system (access methods L and U) uses the RFC 1179 (line printer daemon)
lp/lpd protocol, originally written decades ago and barely touched since. This protocol has very limited
capabilities. The interface between SAP and an HP Output Management solution is of much more recent
vintage and can communicate a great deal more information about the print process.
Printing with the UNIX lp process versus printing with an HP Output Management solution
The original UNIX® printing system establishes connections to the host
spool system by using the Line Printer Daemon (LPD) (RFC 1179) protocol.
This LPD-based printing system has fundamental limitations that can lead
to problems with 'lost' (not printed) documents, limited ability to use
advanced printing features, and more.
An HP Output Management solution does not rely upon the LPD protocol to
link most enterprise applications to the enterprise's output devices.
For this reason, it does not have the limitations of an LPD-based
printing system and provides much greater reliability, user-access to
advanced printing features, a single location for centralized management
and control, and more.
These two methods provide significantly different capabilities and
outcomes for: delivery reliability, problem determination, event
notification, automated recovery, resource management, management and
control, job tracking and management, and printer management. These
differences arise from two sources:
1. The degree of intelligence that the recipient system (host spool
system or HP Output Server) can apply to a request after receiving it.
2. The capabilities of the interfaces and data transfer protocols
associated with the access methods. Printing through the host spool
system uses the RFC 1179 (line printer daemon) protocol, originally
written decades ago and barely touched since. This protocol has very
This paper looks at the capabilities of the two approaches and explains
how they arose from the fundamental design of the two systems. We close
by briefly looking at some of the cost savings that organizations can
capture by switching to the HP Output Management solution.