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Software support information resources and links

Look here for comprehensive information and tools to help you manage your HP Output Management environment. European support customers should use our European site.

Support links


Several of these links require you to have the ITRC log-in information. This means you need to have your system handle with a valid contract ID and your ITRC login and password. If you do not have this information, please access the instructions for registering for access to the ITRC. Access to the ITRC is essential for accessing the download of patches, to access of technical information of the operating system and HP Output Server, to update any of your company's information for receipt of support update distributions and service packs, and more.

» Download HP Output Management Patches
» Instructions for registering for access to the ITRC
» HP Support Call Logging (Support Case Manager) "create a new software case"
» HP Technical Knowledge Database
» HP Output Server Products Training
» Request software update notification (subscription service)
» Download HPOS software updates (Software Update Manager / SUM)
» Download product manuals (Software Update Manager / SUM)
» Output Management technical notes and whitepapers

Device configuration links


Download the configuration files for the version of HP Output Server deployed in your environment. The device configuration information is sorted by device manufacturer.
» Download printer configuration files
» Output Management certified device list
» HP OS 3.3x device configuration files
» HP OS 3.4x device configuration files
» HP OS 3.5x device configuration files
» Non certified device configuration files

Output Management certified device list
» Learn more about the HP Output Server Device Certification Program

HP Output Server maintenance utilities and scripts

» Output management utilities and maintenance scripts

Additional information


If you have any questions or comments regarding this support page please contact us.

If you need additional information regarding a particular support call, or if you are having trouble with any links or files defined on this page, please send an email to ITRC Support.
» HP Output Management Product Suite
» HP Output Server
» HP Output Distributor
» HP Web Delivery
» HP Output Manager for SAP
» HP Output Manager for Oracle applications
» HP Output Manager for OpenView
» HP International Printing for HP Output Server
» HP Output Management Web Console: Job Manager
» Archive and e-Discovery/ Compliance Solutions for Output Management


» Contact the HP Output Management team to learn more
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