Software support services

HP Output Management Solutions


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	You can rely on HP Output Management technical services engineers and consultants for all your software and solution supports needs — from basic to business-critical — anywhere around the world.

We offer comprehensive services for enterprises of all sizes and environments of all types including: HP-UX, Linux, Solaris, and AIX based operating environments. And we offer a wide range of service plans and purchase options so you can obtain the precise type and level of assistance you need, whenever you need it.

HP Services professionals have extensive experience in resolving the complex software and hardware interoperability problems that can cause productivity-sapping downtime. And we're the undisputed leader in supporting the "can't fail" continuous computing solutions that are at the heart of today's global IT and business infrastructure.

Benefits

The HP Output Management Services team is totally committed to your success. We back that commitment with a set of robust capabilities including:

•	Total lifecycle support for popular operating software including HP-UX Microsoft® Windows Server 2003, Windows XP, and Windows NT; and Linux distributions
•	Support for over 1,400 products from over 1,000 vendors, including full Internet suites, mail and messaging systems, transaction processing systems, system and network management tools, and desktop applications
•	A global service network of 16 strategically located Customer Support Centers delivering 24x7x365 problem-solving help by telephone, the Internet, and electronic service tools; the Customer Support Centers provide high-availability services to optimize uptime for today's e-business solutions

•	The world's largest and most experienced Microsoft-trained workforce
•	Worldwide Prime Integrator for Microsoft Windows Server 2003, Windows XP, Exchange 2003, BizTalk 2004, and .NET technologies
•	65,000 service professionals at offices in 160 countries
•	Flexible purchase options to simplify service planning, acquisition, and budgeting

HP software support offerings include:

•	HP Standard Support Package: This is provided as part of a maintenance and support agreement. Customers can choose 9-hour support five days a week or 13-hour support five days a week (except holidays). Customer support representatives are available via phone to answer questions and to assist customers with problem identification and resolution.
•	HP Extended Support Package: This can be purchased to supplement the HP standard support package and provides technical support and critical problem resolution 7 days a week, 24 hours a day, including holidays.

Software support services

»	Microsoft® environment support
»	Software support
»	Software product updates
»	Software licensing & management
»	User application support

Related services

»	Mission critical support
»	Operating system services
»	Per event support & consulting
»	Deployment services

»	Additional support resources


»	HP Output Management Product Suite
»	HP Output Server
»	HP Output Distributor
»	HP Web Delivery
»	HP Output Manager for SAP
»	HP Output Manager for Oracle applications
»	HP Output Manager for OpenView
»	HP International Printing for HP Output Server
»	HP Output Management Web Console: Job Manager
»	Archive and e-Discovery/ Compliance Solutions for Output Management

Read more about SAP selecting HP's output management technology as its prefered strategic platform

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