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It is easy to register for the HP IT Resource Center (ITRC). Using the simple registration process, you
will have access to HP's support information.
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Start by accessing the ITRC web site at
www.itrc.hp.com and click the "register now"
link in the upper part of the page.
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Provide the required user information, review the terms and conditions, and create your unique password,
and submit your selections.
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When your registration is complete the ITRC generates a UserID. This ID will begin with "CA" (denoting an
Americas/Asia Pacific user), followed by six numerals (i.e "CA123456).
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Once you have been assigned a UserID, you can now return to the ITRC web site
(www.itrc.hp.com) and login by selecting the option on
the left-side of the page.
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The login page will appear and request your UserID or e-mail address and your unique password created in Step 2.
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You will need a valid System Handle to access the additional support services and information. To create
a System Handle follow these easy steps:
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To associate the HP assigned System Handle for your company, select the "My Profile" option
on the left-side of the page.
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On the My Profile page, select the "link a support agreement to your user id" item near the
middle of the page.
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The "link a support agreement (system handle) to your user id" page will appear allowing you to
create a system handle that is tied to your valid support agreement number.
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Select the "LINK SYSTEM HANDLE" button on the lower part of the page.
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You should now have a valid System Handle and have access to the Software Update Manager (SUM)
and other support services and information.
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If you need to reassign your System Handle, access the My Profile page and select the "reassign access
privileges".
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