Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP
HP.com home

HP Consumer Buyback and Planet Partners Recycling Program Terms and Conditions


Home & Home Office

» HP Consumer Buyback and Planet Partners Recycling Program
» Get a Quote
» Terms & conditions
» Frequently Asked Questions (FAQ)
» Donate
» Global Citizenship
» Global Citizenship Report
» HP Eco Solutions
» HHO Energy Star Product Page
» Recycling Video
Content starts here
Hewlett Packard's Consumer Buyback and Planet Partners Recycling Program through Market Velocity, Inc.

The HP Consumer Buyback and Planet Partners Recycling Program is a service provided to HP customers thru Market Velocity, Inc. (MVI), an independent third party. Hewlett Packard (HP) is not involved in individual transactions between Market Velocity and HP customers. Any and all transactions conducted on this site are solely the responsibility of Market Velocity and such visitors. By agreeing to these terms and conditions, you hereby release HP and its respective directors, employees and agents from any disputes, claims, demands, and/or damages (actual or consequential) of every kind, whether known or unknown, arising out of, or relating to, your use of Market Velocity services, including, without limitation, uncompleted or completed transactions and any claims or disputes between you and Market Velocity.

The following terms and conditions apply to your use of the Market Velocity service sponsored by HP. If you have any questions please contact customer service. Market Velocity may amend this site at any time by posting the amended terms on this site. Terms are effective immediately upon posting. These terms and conditions may not be otherwise amended except in writing and signed by you and Market Velocity.

Consumer Buyback and Planet Partners Recycling Program proof-of-ownership requirements

By agreeing to these program terms and conditions, you warrant that all equipment has been owned by the end-user. Such equipment or the sale and shipment of such equipment must not violate any applicable laws, statutes, ordinances or regulations, including export laws. You are responsible for complying with any and all such laws. Any equipment you seek to sell using Market Velocity services: (1) shall not infringe on third-party intellectual property rights (including copyright, trademarks, patent, trade secrets or other proprietary rights; (2) shall not be counterfeit, stolen, or fraudulent.

Consumer Buyback and Planet Partners Recycling Program rules and requirements

The HP Consumer Buyback and Planet Partners Recycling Program accepts products of any brand manufacturer in the following product categories:

  • Desktop PCs
  • Workstations
  • Notebook PCs
  • Tablet PCs
  • Monitors, both CRT and LCD
  • Printers, both ink and laser
  • Scanners
  • Digital cameras
  • Tablets
  • E-Readers
  • PDAs
  • Smartphones
  • Handheld Calculators
  • Home Media Servers
  • Digital Picture Frames
  • External Hard Drive/ DVD Drive
  • Media Receivers

The program is available to US customers. Because of transportation regulations for used electronic equipment, Alaska residents are not able to use the printable label to ship their product. Instead, please ship your qualifying product via surface carrier to the following HP recycling facility: 8855 Washington Blvd., Roseville, CA 95678.

For Hawaiian customers living on the island of Oahu, you will be provided a shipping label to be used to ship your product or can be used as documentation to drop off your product at the following HP recycling facility: (99-1305 B Koaha Pl., Aiea, 96701). For all other Hawaiian customers, please ship your qualifying product via surface carrier to the following HP recycling facility: (99-1305 B Koaha Pl., Aiea, 96701).

For the Buyback Option, the user accepting these program terms and conditions must be the one making the claim and is the "Cash Back Designee". The cash back check will be made out to the Cash Back Designee, only.

For the Recycling Option, this option is free for HP/Compaq products (including Palm) and available for a modest charge for other manufacturer's products. There is a maximum quantity of 5 products that can be processed per each recycling quote.

MVI will collect participation information and contact permission information from you as part of this program on the behalf of HP. HP will protect and use that information in accordance with our standards for data privacy. For more information on HP's comprehensive commitment to hold ourselves to a higher standard of integrity, transparency and accountability, helping us balance our values and business goals with our impact on society and the planet please visit: www.hp.com/hpinfo/globalcitizenship.

Consumer Buyback and Planet Partners Recycling Program steps and timing

Enter information about your product to obtain an instant Buyback quote. Upon completing the online quote process, you will receive an email confirmation which contains your Quote Number. You will need this Quote Number for future communications with MVI about the status of your transaction. If your product has no Buyback value, you are given the option to Recycle.

Shipping instructions for your product will be sent via email within one business day after the online quote process has been completed. It is important to use the shipping label(s) provided as it is used to expedite tracking, identification and processing. You will have 30 days from the receipt of your shipping label to ship your Buyback product(s) or your transaction will be null and void and you will need to begin the quote process again.

For the Buyback Option, completion of your claim includes the receipt and inspection of your product. You are given three options for payment of your Buyback amount: cash back check, HP gift card, or donate the Buyback amount to an HP approved charity. Once you are taken to the "Payment Option Information" page, please designate which one you prefer by using the pull-down menu under "Payment Mode". The unit value will be rounded up to the nearest $5 increment for the HP gift card. Please allow 45 days from the time your buyback claim is complete for receipt of your cash back check. For the Recycling Option, once your product has been received, you will be sent an email confirmation and this will complete your transaction. If you have any questions, please contact customer service Monday - Friday, 8:00 AM to 8:00 PM Eastern Standard Time at 1-888-285-2009 or email customer service.

Consumer Buyback and Planet Partners Recycling Program pickup and delivery

Market Velocity strongly recommends that you back up your data and then erase the data from your hard drive. Any files or data left on your system will not be retrievable and may be accessible to others if the data is not erased. MVI and HP shall not be responsible for the loss, safekeeping, or maintenance in confidence of any data resident on the Buyback products. As of 1/1/08 a variety of freeware tools exist that may assist you in erasing your data. The following link is provided as a service to customers of the HP Consumer Buyback and Planet Partners Recycling Program and does not imply an endorsement of the product or the company.

For the Buyback Option, you are responsible for the packaging of your buyback product and all products must be received in the condition stated in the quote. Please include any documentation and accessories that originally shipped with your product. These items could include, but are not limited to your operating system software on CD or diskette, the Certificate of Authenticity, end-user license agreement, warranty cards, keyboard, mouse, connection cables, paper trays, holster, AC adapter/travel charger, USB/Serial cable, removable battery, if applicable, and all manuals. Failure to include these items may impact the value of your buyback.

Receipt and validation of products by MVI

The end-user warrants that products are free of any liens or encumbrances, including third-party software which may not be transferred or for which royalties are due. The end-user shall indemnify MVI from all claims or losses sustained by MVI as a result of any breach of this warranty.

Risk of loss for the products shall remain with the end-user until delivery of the same to MVI's designated carrier.

The delivery of the products to MVI's carrier shall be final and effective to transfer title of such products to MVI free and clear of all liens and other encumbrances.

Title of the product passes at the earlier of either the cash back allowance designee receiving the cash back allowance or MVI's carrier picking up the Buyback or Recycle product.

Once your buyback product is shipped, Market Velocity cannot, and does not guarantee, that it will be able to honor any request for return of the product and/or any data or information contained in such product.

To receive your cash back check, you must accurately state your current product's condition. Market Velocity will perform an inspection upon receipt of your product. If the product's condition differs materially from that which you described, Market Velocity reserves the right to re-price your transaction quote using the same condition parameters originally available to you. You agree to state product conditions accurately and to the best of your ability based on the guidelines posted on this site. Packing and shipping recommendations should be followed in order to avoid possible damage or loss. If you follow the suggested packing guidelines and instructions, the product should arrive in the same condition as when shipped. If the product is damaged during shipping and there is visible damage to the packing materials (box is dented, ripped, smashed, etc.), Market Velocity will take responsibility for resolving any claims with the courier. If the packing is intact, but the product is not in the condition stated by you in the quote process, Market Velocity will contact you directly to discuss the product's condition and renegotiate the quote value. If the product has no value, Market Velocity reserves the right to charge you an applicable recycling fee for the disposition of this product. If the product can be returned to you, you will be responsible for any and all associated shipping costs.

Donation to Charity

The HP Consumer Buyback and Planet Partners Recycling Program provides the option of donating your buyback amount to HP approved charities using Truist. Truist provides PCI Compliant technology services that collect funds, distribute donations, and support receipting of donations to charities. The Truist Comprehensive and Processing Distribution Service is an effective solution with an emphasis on donor detail and acknowledgment and appreciation notifications from charities for donations. Truist ensures that each charity selected by donors is reviewed to meet the guidelines of 501(c)3 and USA Patriot Act compliance. This fosters the donors' confidence that their selected charity is eligible to receive contributions.

Promotional Codes

The HP Consumer Buyback and Planet Partners Recycling Program works with different HP approved charities to establish time sensitive promotional codes with each having it's own set of terms and conditions. When a promotional code is entered within the quote page, a pop-up box will appear describing the terms and conditions of that promotional code. If you decide that you do not want to participate in the promotion, click the "x" in the top right hand corner and click "remove" in the quote cart to return to the original quote page.

For promotion codes which include the buyback amount being donated to charity, Truist will be responsible for providing a receipt for the donation.

Transmission errors

MVI makes every effort to ensure the accuracy of all information that you receive in relation to your buyback or recycling transaction. In the event of typographical errors, technical inaccuracies, or product pricing errors or omissions, MVI reserves the right to correct the error within seven (7) calendar days of the transaction. If MVI corrects the error, MVI will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your transaction, in which case MVI will promptly send the Buyback product back (if possible) or replace it with like product (i.e., similar make, model and condition).

Fraudulent claims

Submitting false claims for program benefits will disqualify end-user's claim, make end-user ineligible for future participation in HP programs, and may subject end-user to civil liability or criminal prosecution.

Program changes or termination

This program is subject to change or termination at any time, without notice, by Hewlett-Packard Company. All Buyback and Recycling transactions are subject to the approval of Hewlett-Packard.


Additional Information

For additional information on HP's recycling processes and environmental business practices visit www.hp.com/recycle
Printable version
Privacy statement Using this site means you accept its terms
© 2012 Hewlett-Packard Development Company, L.P.