Learn all about your HP LaserJet

Visit HP Printer Manuals online and enter your product name/number.

You may be taken to a page with several options. For the most comprehensive manual, choose the one called User Guide.

• Send an e-mail for product support
• Get Technical support for HP LaserJet MFPs
• Get Technical support for HP LaserJet printers
• Visit HP Total Care online to access all of HP's many customer service options for products both in and out of warranty
• Call 1-800-474-6836 (Charges may apply if your product is out of warranty)

• Have the product name, serial number, date of purchase, and a description of the problem (what it is, when it began, if you can recreate it) ready.
  
  While not necessary, it's useful to print out a Self-Test or Configuration Page, which includes a log of recent events with your printer as well as other useful information.
  
  Usually, you can print out a Configuration Page by holding down the Go button on the control panel for several seconds while the printer is in the ready state. Please see your user manual for details.

Laser printing works by using static electricity to affix toner powder (a combination of pigment and other miniscule particles) on the paper in the pattern of the page you are printing. The paper then rolls through a hot fuser that joins the powder to the fibers in the paper, using a combination of pressure and heat.

HP is always working to improve their laser printing technology. For example, HP has developed Instant-on technology, a feature on most HP LaserJet printers for small business, that allows the fuser to heat up more quickly when coming out of Powersave mode, speeding the completion of your print jobs.

Aside from increased speed, Instant-on technology also allows for energy savings when printers can spend more time in Powersave mode.

The HP ink and toner site allows you to shop for toner by entering either your printer model or cartridge number.

The HP Sure Supply software utility takes toner management one step further, alerting you when you're low on toner and taking you to the appropriate shopping page on HP.com for the toner you need, often with free shipping offers. The site offers the option to compare prices and shop from other online retailers, too.

Networking describes the process of connecting computers to one another and to additional peripherals such as external drives for data storage, servers, and, of course, printers.

For the basics, see these Easy networking tips. For more, click on the Networking your printer tab above or consult your user manual.

HP offers a hardware recycling program that accepts both HP and non-HP machines. For details, visit HP Planet Partners Hardware recycling services.

Get more "dos and don’ts" about Recycling your hardware and printing supplies.

There are two primary steps you can take to ensure that you're getting the most from your HP printer.

1. Update your printer driver
   The printer driver is the software responsible for the communication between your computer and printer. It’s a good idea to check HP Support & Drivers once every few months to make sure you’re working with the latest driver.
   
   Find out more about what this essential software does and get instructions for Downloading and installing a printer driver.



2. Use Original HP toners
   To get the most consistent, vibrant results from your printer, avoid remanufactured toners. HP toner cartridges deliver more pages per cartridge and a failure rate of virtually zero, while almost 1 in 5 refilled toner cartridges either don't work at all or fail prematurely¹.

• To get the most consistent, vibrant results from your printer, use HP toner. While remanufactured toner may cost less per unit, its high failure rate means that your best bet is to use the HP toners especially designed to work with your printer.
• To find out what toner your printer takes and to conveniently restock online, get HP Sure Supply, a utility that alerts you when your toner levels are low and takes you to online venders where you can purchase more.

• A message or a toner light will appear on the control panel when you're running low on toner. When it's time to replace the cartridge, the toner light will flash on and off.
• Many models offer the option to print a Supplies Status page, which gives you information such as an estimate of how many pages remain on a print cartridge, how many have been printed so far, and how to re-order and recycle supplies:
  1. Open Printer Preferences.
  2. Open the Services tab.
  3. If available, select Supplies Status page from the Print Information Pages drop-down list.
• The HP Sure Supply software utility takes supply management one step further, alerting you when you're low on toner and taking you to the appropriate shopping page on HP.com for the toner you need, often with free shipping offers. The site offers the option to compare prices and shop from other online retailers, too.

• Why paper choice matters
  HP LaserJet printers use a fuser to bond dry toner particles in very precise dots to the paper. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for this technology could damage your printer.

  Using paper especially designed for laser printers results in document durability, water resistance, and precise pages that don't come out wrinkled or warped.

• HP LaserJet papers
  Fortunately, HP has a wide variety of HP LaserJet papers, including photo paper, cover paper (HP's heaviest paper for laser), and presentation paper in several finishes, most of which are designed to get the most out of the vibrant color capabilities of HP LaserJets.

  HP also offers Everyday HP LaserJet paper and HP Transparencies for LaserJets.

• Papers to avoid
  Never use iron-ons with your HP LaserJet printer. Also avoid multipart forms that could separate, envelopes with clasps or windows, or papers that exceed the weight or dimensional specs indicated in your user manual. And avoid any paper or media that can't withstand high heat without melting, emitting fumes, or sticking.
  
  
• Specialty papers
  Get more tips to help you Print on unique media.
  
  
• More about paper and media
  See a Comprehensive guide to recommended media for HP LaserJet printers.

• Use specified media
  The best way to avoid paper jams is to use paper that meets your device's specifications (usually available in your user manual).
  
  Contrary to popular belief, fanning paper before loading is not recommended for laser printers; it creates static electricity, which can cause sheets to stick to one another.
  
  For broader guidelines, see above, What kind of paper should I use, and what should I avoid?
• To clear paper jams, keep the following in mind:
  If your printer features a display, it may indicate where your paper jam is located and how to remedy it.
  
  If you do not receive onscreen instructions, please refer to your manual for the specifics of removing paper jams from your particular model and observe the following precautions:
  
  • Turn the product power off and unplug it.
  • Try not to rip the paper as you're clearing the jam.
  • Cover the printer cartridge with a piece of paper to protect it from light exposure.
  • Consult your user manual for specifics on your particular model.

• HP has resources to help you recycle both toner cartridges and printer hardware. Check out the HP supplies recycling program to find out how to send in your used cartridges.
• Learn more about Recycling your hardware and printing supplies.

• A surprising amount of the time, an "Error" or "Critical Error" message can be alleviated by turning off your machine, unplugging it, and then restarting after about 10 seconds.
• If restarting your printer doesn't solve the problem, please refer to the Troubleshooting section of your user manual.

Visit HP Product Manuals online and enter your product name/number.

You may be taken to a page with several options. For the most comprehensive guide, choose the one called User Guide.

1. In order to get started with your MFP's scanner, you'll need to have the printer software installed on your computer and the computer must be on.
2. Load the original on the scanner glass or in the ADF.
3. Press the Scan Menu or Scan To button.
4. Press the arrow keys to select a destination, and then press OK.
5. Press START SCAN.
6. Consult your specific model's manual for details.

Some HP LaserJet MFPs include special scanning features:

• Direct Digital Filing
  The ability to file scans directly to folders on a network.
• Scan to targeted destinations
  Some models allow you to scan directly to specific computer programs (other than the scanning software), to e-mail, or to memory cards. Consult your user manual for details.

You can make copies and send faxes without the aid of your PC.

On some models, you also have the option to Print digital photos directly from memory cards.

If you ran out of supplies mid-transmission, or you just want another copy, follow these steps:

1. Press Setup on the Control Panel.
2. Use arrow buttons to select Fax Setup. Press OK.
3. Select Reprint Faxes in Memory or Reprint Last. (The device will begin printing from the most recently received fax)
4. If you want to stop reprinting the faxes in memory, press Cancel.

Yes! Avoid time-consuming re-typing by using the Readiris optical character recognition (OCR) software included with many HP LaserJet MFPs, and available for all others. To get how-tos for this useful capability, see OCR: The most important scanning feature you never knew you needed.

Networking describes the process of connecting computers to one another and to additional peripherals such as external drives for data storage, servers, and, of course, printers so that they can communicate and share information.

For the basics, see these Easy networking tips. For greater detail specific to your model, visit your user manual, or keep reading to see options for networking HP LaserJet printers and MFPs.

• Wired networking
  Most current HP LaserJet printers offer wired networking via built-in Ethernet/Fast Ethernet or even HP Jetdirect Gigabit (the fastest) networking.
  
  
• Wireless networking
  The following HP LaserJet printers are compatible with HP's Wireless G Print Server, which connects to a USB cable, letting several wireless-enabled PCs connect with a printer wirelessly:
  
  M1005, 1020, 1022, CM1015, CM1017, CM2320, P1505, CLJ1600, CLJ2600, CP1215
  
  
• External print servers
  An HP external print server can offer additional networking options via parallel, USB, Ethernet and wireless connections.

• Buy supplies online
  Order supplies such as paper and toner online in larger quantities per order to save gas money, separate shipping costs for multiple orders, precious time, and energy. Another plus: you're always prepared for any print job.
  
  
• Print double-sided
  Printing on two sides of the paper (also referred to as duplexing) means you use half as much paper to print. Many HP LaserJet printers and MFPs feature an automatic duplexer, and a few models offer the option to add an Automatic duplexing accessory.
  
  Learn more about Automatic two-sided printing: Save money and time.
  
  If you own a printer that can't be outfitted with a duplexer, you still have access to this paper saving technique; get tips for Manual double-sided printing made easy.
  
  
• Print multiple pages per sheet
  -Windows: After hitting Print on the computer and selecting the appropriate driver, open the Printer Properties or Preferences dialog box. Click the Finishing tab, and select the number of pages you want to print on a single sheet from the Document Options section.

  -Macintosh: Open the Print dialog box and select the Layout menu. Select the number of Pages Per Sheet you want. You may want to adjust the Layout Direction and the Borders that separate the pages on the sheet.

• Use EconoMode
  Some HP LaserJet printers and MFPs offer a setting called EconoMode, which uses less toner per page and is suitable for draft copies or proofs.
  
  It is best to switch on EconoMode through the Properties or Preferences in the printer driver program or dialog box. You may be able to find it under the Paper/Quality tab.
  
  NOTE: While this mode uses less toner, its full-time use is not recommended because it can degrade print quality and result in the mechanical failure of the toner cartridge prior to the use of all the toner.
  
  
• Print in grayscale
  Color ink is more expensive per unit than black, so if you are just checking the layout of the piece or don’t really need color, opt to print in Grayscale.
  1. Open the document that you want to print.
  2. On the File menu, click Print, and then click Setup, Properties, or Preferences.
     (The options vary, depending on the application that you are using.)
  3. Look for a Color tab or a place to set color options, and select Grayscale and then click OK, Print, or a similar command.

• Print double-sided
  Printing on two sides of the paper (also referred to as duplexing) means you use half as much paper to print. Many HP LaserJet printers and MFPs feature an automatic duplexer, and a few models offer the option to add an Automatic duplexing accessory.
  
  Learn more about Automatic two-sided printing: Save money and time.
  
  If you own a printer that can't be outfitted with a duplexer, you still have access to this paper saving technique; get tips for Manual double-sided printing made easy.
  
  
• Print multiple pages per sheet
  -Windows: After hitting Print on the computer and selecting the appropriate driver, open the Printer Properties or Preferences dialog box. Click the Finishing tab, and select the number of pages you want to print on a single sheet from the Document Options section.

  -Macintosh: Open the Print dialog box and select the Layout menu. Select the number of Pages Per Sheet you want. You may want to adjust the Layout Direction and the Borders that separate the pages on the sheet.

• Buy supplies online
  Order supplies such as paper and toner online in larger quantities per order to save gas money, separate shipping costs for multiple orders, precious time, and energy. Another plus: you're always prepared for any print job.
  
  The HP Sure Supply software utility takes care of toner management for you, alerting you when you're low on toner and taking you to the appropriate shopping page on HP.com for the toner you need, often with free shipping offers. The site always offers the option to compare prices and shop from other online retailers, too.
  
  
• Print double-sided automatically
  Printing on two sides of the paper (also referred to as duplexing) means you use half as much paper to print. Many HP LaserJet printers and MFPs feature an automatic duplexer, which saves you the time of standing near the printer flipping pages.
  
  A few models offer the option to add an Automatic duplexing accessory. You can learn more about Automatic two-sided printing: Save money and time.
• Print multiple pages per sheet
  -Windows: After hitting Print on the computer and selecting the appropriate driver, open the Printer Properties or Preferences dialog box. Click the Finishing tab, and select the number of pages you want to print on a single sheet from the Document Options section.

  -Macintosh: Open the Print dialog box and select the Layout menu. Select the number of Pages Per Sheet you want. You may want to adjust the Layout Direction and the Borders that separate the pages on the sheet.

• Choose an energy-efficient printer
  The best way to use less energy printing is to use an ENERGY STAR® qualified printer. Explore HP’s ENERGY STAR® qualified products and ways they use less energy. (The majority of HP LaserJet printers and MFPs are ENERGY STAR® qualified.)
  
  Additionally, you can find HP LaserJet printers and MFPs with an Eco Highlights label that details energy savings and recycled materials information for particular models.
  
  
• Conserve printing resources
  
  • Learn how to Managing your paper usage.These tips can help you save a few trees and cut down on the energy needed to make and transport paper.
  
  
• Power down an idle printer
  Several HP LaserJet models have a PowerSave or Sleep mode you can set to reduce an idle printer's energy use.
  
  To use even less energy on a printer that's not in use, manually power it off when you are done.
  
  And to completely eliminate power use, unplug your unit after manually turning it off.

HP LaserJet printers are optimized for more than just affordable daily business printing; vibrant color quality makes them the perfect choice for creating professional-looking marketing materials and client-facing presentations yourself.

Explore HP's resources for giving even the smallest business great marketing muscle:

• HP's Everyday Printing website is full of useful articles and demos on printing for your business. Get started with an article that will tell you most of what you need to know to Create your own marketing materials.
• For free, professionally-designed business marketing identity kit templates that you can customize with your own information, visit the Creative Studio for Business. You'll find a wealth of helpful resources there for branding and marketing your business.
  
  

1. Adjust paper width and length guides on paper tray and load envelopes.
2. Adjust settings in Printer Properties or Page Setup dialog box, selecting your chosen envelope size under Paper size.

Get more detailed step-by-step instructions and ideas for Printing on envelopes.

• Remember that laser printing uses heat and pressure to fuse toner to media, so avoid any paper or media that can't withstand high heat without melting, emitting fumes, or sticking. For example, never use iron-ons with your HP LaserJet printer. Also avoid multipart forms that could separate, envelopes with clasps or windows, or papers that exceed the weight or dimensional specs indicated in your user manual.
• Get more tips for Printing on unique media from HP's Everyday Printing website.
• From wedding invitations to all-occasion cards and vellum lanterns, find beautiful ideas and templates for working with a variety of papers at HP's Creative Studio for Home.
• See ideas to help you Print on specialty paper for those times when you want to buy something unique to print on.
• See the varied spectrum of HP papers especially designed for color laser printers to help you get the most out of your HP LaserJet color printer or MFP.

To compare models and learn about various features they offer, visit the online HP LaserJet printer buying guide and the HP LaserJet MFP buying guide.

To see additional printers and MFPs and to make a purchase, you can also visit HP LaserJets at HP's Home and Home Office store.

• The best way to use less energy printing is to use an ENERGY STAR® qualified printer. Explore HP's ENERGY STAR® qualified products and ways they use less energy. (The majority of HP LaserJet printers and MFPs are ENERGY STAR® qualified.)
• Additionally, you can find HP LaserJet printers and MFPs with an Eco Highlights label that details energy savings and recycled materials information for particular models.
• Keep current on HP Eco Solutions, where you can find all of the initiatives HP is pursuing to become a more responsible corporate citizen worldwide.