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In cooperation with the U.S.
Consumer Product Safety Commission (CPSC), Longwell Electronics is recalling
AC power cords shipped with certain inkjet printers manufactured by
Hewlett-Packard Company. |
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| The plug that connects the power cord to the printer may crack, exposing
live electrical contacts and presenting a hazard for electric shock
or electrocution. |
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| The recall is isolated to grey Longwell two prong power cords with
the designation LS-7C molded into the plastic female end of the cord
(the end of the cord that plugs into the printer). The cords were shipped
with certain HP Deskjet and Photosmart printers in the U.S. and Canada
from April 2001 through January 2002. Grey Longwell two prong power
cords with the designation HB-01 or HP-AA on the female end of the cord
are not affected by this recall, and can safely be used. |
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How to determine if
your cord is part of the recall |
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Step #1: Do you have one
of the following printers?
Deskjet 800 series: Deskjet 810c, Deskjet 812c, Deskjet 825c,
Deskjet 825cvr, Deskjet 825cxi, Deskjet 830c, Deskjet 832c, Deskjet
840c, Deskjet 841c, Deskjet 842c, Deskjet 843cxe, Deskjet 845c, Deskjet
845cvr, Deskjet 845cxi, Deskjet 880c, Deskjet 882c, Deskjet 895cse,
Deskjet 895cxi
Deskjet 900 series: Deskjet 930c, Deskjet 932c, Deskjet 934c,
Deskjet 940c, Deskjet 940cvr, Deskjet 940cw, Deskjet 940cxi, Deskjet
950c, Deskjet 952c, Deskjet 960c, Deskjet 960cse, Deskjet 970cse, Deskjet
970cxi, Deskjet 990c, Deskjet 990cse, Deskjet 990cxi
Photosmart 1000 series: Photosmart p1000, Photosmart 1000
Photosmart 1100 series: Photosmart p1100, Photosmart p1100xi, Photosmart
1115, Photosmart 1115vm
Photosmart 1200 series: Photosmart 1215, Photosmart 1215vm, Photosmart
1218, Photosmart 1218xi
Photosmart 1300 series: Photosmart 1315
If you don't see your printer listed, it is not affected by this
recall. Use this link to
see a detailed list of the affected product and model numbers.
Step #2: Is your cord gray?
If your power cord is black it is not affected by this recall. If your
cord is gray proceed to step 3.
Step #3: Identify & Inspect the power cord.
- Unplug the power cord from the wall outlet or power source
- Once the power cord has been unplugged from the wall, unplug the
power cord from the back of the printer.
- Once the power cord has been unplugged from all power sources
and the printer, inspect the female end of the cord (the female
connector is the end of the cord that was plugged into the printer.)
- If the designations HB-01 or HP-AA and Longwell appear on one
side of the connector, your cord is safe to use (see accompanying
photographs).
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| (Non-recalled Longwell power cords,
please keep) |
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- If the designation LS-7C and Longwell appear on one side of the
connector, stop using your printer immediately and order a free
replacement power cord from HP (see accompanying photograph).
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| (Recalled Longwell power cord) |
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Ordering a replacement: |
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To order a replacement power cord, you may
call HP at 1-877-917-4378, 24 hours a day, seven days a week.
For more information, a
list of frequently asked questions (FAQs) has been compiled to help
users better understand the situation. |
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Would you prefer
HP contact you by e-mail? |
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Occasionally HP communicates
information on products, services and/or support. If you'd like to receive
this information by e-mail, simply click
here to update your registration profile. |
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