technical assistance that increases the speed, ease and cost effectiveness of integrating into the hp internet usage manager family of solutions.

HP Internet Usage Manager Developer Assist provides technical assistance designed to aid developers who are building products that integrate with the HP Internet Usage Manager family. The HP Internet Usage Manager Developer Assist service offers developers access to HP engineers located directly within the divisions where development for HP Internet Usage Manager products takes place.

HP Internet Usage Manager Developer Assist service helps developers who are pursuing integration by:

1.		Providing access to the Java Interface documentation,
2.		the IDL sources and sample C++ bindings
3.		Explaining and clarifying API's and extensible Java objects (encapsulators, rules, transaction applications and data stores), documentation and sample applications
4.		Helping to identify possible HP Internet Usage Manager defects
5.		Explaining and distributing patches and fixes
6.		Helping develop workarounds when necessary

While the HP Internet Usage Manager Developer Assist service is geared at making integration as easy and quick as possible, it is not intended to provide consulting on overall design and layout of management applications or industry standards or substitute for training classes.

product overview

general

HP offers the following Developer Assist products which allow for submission of up to six support incidents for HP Internet Usage Manager Developer Kits for HP Internet Usage Manager.

	at a glance

hp internet usage manager developer assist	product # Z7510A
hp internet usage manager developer assist extension six pack	product # Z7517A

The Developer Assist License expires one year from the date of purchase.

number of incidents

Purchase of Developer Assist service provides response to six separate incident submissions. An incident is a question or set of questions that are related or are part of a well defined, specific development issue and pertain to an HP Internet Usage Manager product. In general, one incident can include more than one question as long as the questions are related to the specific development issue. HP reserves the right to determine whether a submission is one or more incidents.

web based incident submission and tracking

Submission of problems to the Developer Support service is web based to ensure faster service. Incident requests can be entered at any time via an easy to use Incident Request interface. Once the request is received, a tracking number and a support engineer will be assigned. An email response or telephone call-back to an incident will usually be made within eight working hours (based on US-PST). Responses from HP engineers will generally be via email, but may include phone calls, depending on the needs of the incident.