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PRE-TRANSFER
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Q1:
What software licenses require a formal ownership transfer?
A: Transfers are currently required for
- HP3000, e3000 servers,
- HP9000, SuperDome, Integrity servers,
- HP OpenView products on any platform including non-HP
systems
- EVAs
- Systems with OpenVMS VAX, OpenVMS-Alpha, and Tru64-Unix
products
- Mercury, Peregrine, Systinet, Opsware, SPI Dynamics,
Dialogue, AFP (Exstream), and Output Server products
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Q2: What does not need a formal
Software License Transfer?
A: No transfer is currently required for the following
products.
- Desktop PCs, Laptops, Vectras, Kayaks, Evo's
- Jukeboxes, Switches
- NetServers, Proliants, Workstations
- Printers
- Storage devices (except EVAs)
- VA disk arrays
- Unless any of these are running an HP OpenView product
The following products are not transferable:
- iCOD & ICAP software
- XP disk array software
- Micro Focus software
- MicroCOBOL software
- Microsoft software
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Q3: How long does it take to complete
a Software License Transfer?
A: It depends on the completeness of your request and
the supporting documentation. In general, most are completed
within 10-14 business days.
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Q4: I only want to transfer my
HP software, not the hardware. How do I do this?
A: Software packages can only be sold by HP or HP Authorized
Channel Partners. HP-UX, MPE and OpenView software licenses
may only change owners as part of a working hardware
system.
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Q5: If my company name changes,
can I just have HP Support issue a new Support Agreement
with the new company name?
A: A Software License Transfer will depend on whether
or not there has been an ownership change of the licenses/servers.
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Situation
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Ownership
Change |
Transfer
Required |
| A |
Your company is being merged with
(fully absorbed into) another corporation. Because
there is a change of ownership, a transfer is required
from the old corporation (which is ceasing to exist)
to the new corporation. |
Yes |
Yes |
| B |
Your corporation is "spinning off"
a new corporation. Because there is a change in
ownership, a transfer is required from the original
corporation to the newly formed corporation. |
Yes |
Yes |
| C |
Your company has become a "daughter"
corporation (51% or more owned by another corporation).
Because your corporation still exists and there
is no change in ownership (only your stock changed
owners), you still own the licenses. A transfer
is not required. See Note below. |
No |
No |
| D |
Your "daughter" corporation will change
its name to reflect the new corporate "parent".
Because this is a cosmetic name change only and
there is no change of ownership, a transfer is not
required. See Note below. |
No |
No |
Note: In situations C and D above, we strongly recommend
that both companies' names are used on any HP Support
Agreements or Support Contracts. This will protect your
software licenses in the event your corporation is later
sold to a different "parent" company.
Examples:
Mary's Big Corp Inc. (owner: Little Corp.)
Little Corp. (subsidiary of Big Corp.)
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Q6: 51% of my company was just
purchased by another company. Do I have to do SLT's
for my HP equipment?
A: See answer to Q5 above.
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Q7: Why is a Software License Transfer
required?
A: Whenever a customer purchases a new HP software product,
HP grants that customer a "right-to-use" license.
HP retains ownership of the actual software. When the
customer wants to transfer the licenses to a new owner
the right-to-use license does not automatically move
with the hardware. The transfer is designed to -
- protects HP's Intellectual Property rights,
- protect our customer's investment in their licenses,
- document the ownership change,
- assure the new owner that they are receiving a valid
and legal license.
When the original owner is granted an HP right-to-use
license they agree to HP's software license terms. The
terms include a provision where the customer agrees
that HP must approve any ownership change.
An explanation of the Software License Transfer process
may be obtained by printing out the "SLT Process
Sheet". Go to http://www.hp.com/softwarereleases/releases-media2/slt/americas/hpux.html.
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Q8: The company from whom I bought
my system is out of business. What do I do?
A: Even if a company is out of business, there legally
must be a person authorized to sign documents for that
company; i.e. an attorney, a bankruptcy court representative,
etc. That is the person who must request the transfer
and provide proof of ownership. HP cannot transfer the
license away from the current owner without their participation
in the transfer.
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Q9: My company was purchased and
I have an Assignment Letter that I need HP to sign.
A: An assignment or novation is typically used for contracts.
Your HP software licenses are an asset. The SLT process
would be used to transfer title to the software licenses.
HP Support can review the assignment documentation for
the applicable support contracts.
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Q10: Do we need a Software License
Transfer if we upgrade our HP server?
A: No Software License Transfer is necessary at the
time of an upgrade. All upgrades, however, must be installed
by HP Customer Engineers. Once the HP CE completes the
upgrade, we strongly recommend that the customer's Support
Agreement be updated at that time to reflect the upgrade.
If a server is being transferred that has been upgraded
the customer will need to supply a copy of the invoice
for purchase of the hardware parts, the license upgrade
and the name of the HP Customer Engineer who installed
the upgrade.
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Q11: Are there any HP-authorized
resellers of used HP e3000's and HP 9000's?
A: Client Systems/Phoenix 3000 in Denver, CO, is the
only authorized reseller of used HP e3000's. You can
reach Phoenix 3000 at 303-873-6500, or email info@clientsystems.com
or on the web at www.3kworld.com. At this time there
are no HP-authorized resellers of used HP 9000's.
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FEE
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Q12: Is there a charge for a Software
License Transfer?
A: Yes, the SLT cost recovery fee is $400 USD plus applicable
sales tax per server, per EVA, or per batch of OpenView
products on non-server platforms. The SLT cost recovery
fee, plus tax, must be received at the time the SLT
request is submitted.
Please Note: The applicable sales tax must
be based on the Transferee's location. If the Transferee
has a reseller's license, a copy of their tax exemption
certificate must accompany the transfer request.
HP accepts checks, money orders, Visa, MasterCard,
and American Express. Checks/money orders should be
made out to Hewlett-Packard.
Please note this fee covers each server, EVA,
or batch of OpenView products on non-server platforms
being transferred, not each license. If
there are multiple licenses on a server system the fee
does not increase.
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Q13: How do I let you know my
company is exempted from paying sales taxes?
A: If you are the Transferee and you are exempted from
paying sales taxes, a copy of your exemption certificate
must accompany your request to transfer.
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Q14: Why is HP charging for Software
License Transfers?
A: We realize our customers take license compliance
seriously and want to be assured that the products they
are using are compliant with HP terms. The License Transfer
Process offers our customers the ability to remain complaint
and continue to use HP software and systems with confidence.
The SLT Cost Recovery Fee is a vehicle whereby HP can
recover some of the costs associated with the Software
License Transfer process.
HP will accept checks, money orders, Visa, MasterCard,
and American Express. All checks/money orders should
be made payable to Hewlett-Packard.
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PROCESS
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Q15: I want to sell my HP3000,
HP9000, SuperDome, Integrity server or EVA. What do
I have to do to get the license transferred to the new
owner?
A: To begin a transfer send the following documents
to HP's Software License Transfer group,
- A filled in SLT Transfer Request Form. Or you can
put the request on letterhead or in an email as long
as the same information is included.
- The transfer cost recovery fee.
- HP's Software License Terms E36S signed by the new
owner.
- Your proof of ownership of the software licenses
and the server.
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Q16: Where can I obtain the forms
I need to start the SLT process?
A: You can find these forms at http://www.hp.com/softwarereleases/releases-media2/slt/americas/hpux.html.
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Q17: What documents can I email
or fax to you?
A: Most documents may be emailed to slt@hp.com or faxed
to us at our secure eFax 408-796-5390. The only exception
is when an original SLT document is to be corrected
or used in a software server-to-server migration (resale
systems only).
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Q18: Who signs the Exhibit E36S
and As-Is Warranty Statement?
A: The buyer, or "Transferee," signs the Exhibit E36S
and the As-Is Warranty Statement. This cannot be the
same person who signs the Transfer Authorization for
the Transferor.
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PROOF OF OWNERSHIP
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Q19: What documents will you accept
as valid proof of ownership?
A: Your proof of ownership must be one
of the following:
- A copy of the HP invoice or an HP Authorized Reseller
invoice
- A copy of a complete HP Support Agreement/Contract
listing the hardware and software
- A copy of an HP packing slip listing the hardware
and software
- A copy of an executed Software License Transfer
Authorization - Exhibit F00
All proof of ownership documents must show the product
number and serial number of the server and itemize the
software products.
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Q20: Where do I get a copy of
my HP Support Agreement?
A: You may obtain a copy of your HP Support Agreement
from your HP Support Contract Specialist, your HP Support
Account Representative, or by calling 1-800-386-1115
or going to the website at http://www.esca.hp.com/.
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Q21: Why can't we use an HP Quotation
for Support Services? Why do we have to use the Agreement
for Support Services?
A: An Agreement for Support Services is proof that the
customer had HP support on valid licenses. A Quotation
for Support Services, unless accompanied by a renewal
letter from HP, denotes only that HP bid on support.
A quotation does not show that the customer's licenses
had been validated.
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Q22: Can I use our company Purchase
Order as proof?
A: A company Purchase Order may not be used as proof
of ownership. Proof of ownership must be an HP document.
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Q23: I have a Software Certificate.
Can I use that as proof of ownership?
A: A Software Certificate can be used for secondary,
or application, software only; e.g., compilers, Glance,
etc. if it identifies the owner of the license.
This could be by either the Sales Order Number or the
company name printed on the certificate when it was
issued. A Software Certificate cannot be used as proof
of ownership of the operating system and user level,
or for the hardware.
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Q24: How do I know if my proof
of ownership is acceptable?
A: See "Proof of Ownership" section of the
Software License Transfer Request Form for acceptable
proofs of ownership. Or contact the SLT Group.
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Q25: Here's my Sales Order number
(or System Handle from a Support Contract). Why can't
the SLT Department get my proof for me?
A: Unfortunately, invoices are only maintained on the
HP intranet for two years. The SLT Group does not have
access to older invoices. SLT Department also does not
have full access to the support agreement database.
It is the customer's responsibility to provide valid
proof of ownership. If you don't have a copy of your
support agreement you can obtain a copy of your HP Support
Agreement from your HP Support Contract Specialist,
your HP Support Account Representative, or by calling
800-386-1115 or going to the website at http://www.esca.hp.com/.
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Q26: I'm buying a used HP server.
How do I know if the seller owns the right-to-use license
so that it can be transferred to my company?
A: You can ask to see the seller's proof of ownership
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- A copy of the HP invoice or an HP Authorized Reseller
invoice
- A copy of a complete HP Support Agreement/Contract
listing the hardware and software
- A copy of an HP packing slip listing the hardware
and software
- A copy of an executed Software License Transfer
Authorization - Exhibit F00
The proof must be an HP document that contains the
server Serial Number, Model Number, User License level
and and itemize the software products.
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Q27: What if I have no proof of
ownership at all?
A: We try to work with HP's customers as much as possible;
however, the burden of proof is on the customer to show
valid ownership documentation. If the customer can come
up with none of the accepted proofs of ownership, HP
cannot process the Software License Transfer.
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AFTER THE TRANSFER
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Q28: I have my executed SLT document.
How do I get support?
A: You may arrange for HP Support by calling 1-800-386-1115
or going to the website at http://www.esca.hp.com/.
If you are currently working with an HP Support Representative
we will be glad to email them a copy of the completed
license. You must let us know that you want this done
and who you are working with.
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Q29: I have my executed SLT document.
How do I get codewords and/or OV passwords?
A: The software should be already loaded on the server.
The company you purchased the system from is responsible
to provide you with any media, manuals, passwords or
codewords. If the software was not already loaded, then
you will need to go back to the company from which you
purchased the system to resolve the situation. HP cannot
provide a new codeword or password in this situation.
In order to receive a new codeword or software upgrade,
you MUST have a valid support contract. If you have
a valid support contract, then you may contact HP to
obtain the necessary codeword. You must provide the
following information:
- Your HP Support Agreement ID OR your HP Support
Agreement Handle
- For codeword generation, please provide the HP-UX
Application media part number(s) that are printed
on the face of the Application CD(s) or DVD(s).
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HP-UX Codeword Contact Information
Online: http://licensing.hp.com/welcome.slm
Email: hplicense.na@hp.com
Phone: 1-800-538-1733
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OpenView Password Center
Email: americas_password@cnd.hp.com Phone: 1-800-326-0411
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If you do not have a valid support contract, you can
purchase licenses by calling the Order Fulfillment Center
at 1-800-386-1117 or by going to the Software Depot
website at http://h20293.www2.hp.com/
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Q30: I have my executed SLT document.
Will HP send me media or an upgrade?
A: The person or company from whom you purchased the
system is responsible for providing either an installed
operating system and software or the media for the operating
system and software. If your reseller cannot provide
either, you may purchase media from your HP Sales representative.
If you wish to upgrade your system, you may purchase
upgrades from your HP Sales representative. Please note
that all installations must be done by an authorized
HP Customer Engineer in order for the system to be supportable.
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SERVER-TO-SERVER MIGRATION
- SAME OWNER
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Q31: Can we transfer the User
License from its original HP e3000 to another HP e3000?
A: End user customers may migrate software server-to-server,
when there is no change in ownership. Details are listed
below.
Resellers should contact the SLT Group for migration
process details.
End Customers only:
End customers do not need to go through the SLT group
to do a software migration.
The Policies for migrations are located at the following
URLs:
HP Policy: Within Hardware Platform Software License
Trade-in and Transfer for HP Integrity and HP 9000 servers
http://licensing.hp.com/slm/swl/view.slm?page=wihapla
HP Policy: Cross Platform Software License Trade-in
and Transfer to Integrity or HP 9000 servers http://licensing.hp.com/slm/swl/view.slm?page=xplasoft
Summary of requirements for migrations:
1. There can be no change in ownership. Both systems
must belong to the same owner.
2. The software must be removed from the old server.
The old server may not be sold/traded/donated to a new
owner with the software intact.
3. MPE, Allbase, Image, TurboImage may not migrate to
a different server.
4. Software purchased directly from HP, or an HP Authorized
Channel Partner, may only be migrated to a different
server through a current HP support contract. At the
time of migration, the support contract for each system
must be updated.
5. Software sourced as used (software on used servers)
can migrate without a current HP support agreement.
The software and servers would have had the required
formal SLT with an HP Software License Transfer Authorization
- Exhibit F00 issued as proof of transfer.
6. Software on systems intended for resale must have
a formal SLT Software-Only Transfer server-to-server
(through the SLT group).
7. Software that was purchased as a bundle cannot be
separated.
8. Software can run concurrently for no more than 90
days, for testing purposes only.
9. The software product will be the same on the new
server as it was on the old. The HP Product Number will
not change. Upgrades, different versions, media or manuals
must be purchased from HP.
Q32: Can we transfer the User
License from an HP9000 to another HP9000?
A: See answer to Q31 above.
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OpenVMS VAX, OpenVMS-Alpha,
and Tru64-Unix
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Q33: Does this process apply to
OpenVMS VAX, OpenVMS-Alpha, and Tru64-Unix products?
A: No, there is a separate process that supplies the
License PAKs: http://www.hp.com/go/slt
Phone: 800-277-8988 ext 14415
Fax: 508-467-7091
Address: Hewlett-Packard
CSLA Department, Bldg. MR01-3/DI
200 Forest Street
Marlborough, MA 01752
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Mercury, Peregrine, Systinet,
Opsware, SPI Dynamics, Dialogue, AFP (Exstream), and
Output Server
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Q34: Does this process apply to
Mercury, Peregrine, Systinet, Opsware, SPI Dynamics,
Dialogue, AFP (Exstream), and Output Server products?
A: No, there is a separate process: http://www.hp.com/go/slt
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CONTACT INFORMATION
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Q35: You haven't answered my question.
How can I get in touch with the SLT Group in the United
States?
A: You can reach the SLT Group in the following ways:
Phone: 408-447-4418
Fax: 408-796-5390
Address: Hewlett-Packard Company
MS: SLT 4061
19420 Homestead Road Cupertino, CA 95014
Website: www.hp.com/go/slt
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