January 9, 2002

Dear Customer,


Our Support and Quality Assurance organizations have identified 
a problem with several files distributed with Web Transaction 
Observer version A.03.00.  Due to a bug (Sun Microsystems bug ID #4396720) 
in the Java plugin-1.3.0/JRE 1.3.0, several signed applets will not function 
properly one year after the applets were originally signed.  

The problem causes several files with an extension ".jar", included with 
WTO 3.0 to expire on January 15th, 2002. Once these ".jar" files have expired, 
WTO will still function, but you will no longer be able to access the 
Configuration GUI. We have solved this problem with a patch that should be 
installed on any WTO 3.0 systems.

We recommend that you download this patch, WTO_00005, from the HP OpenView 
software patch web site at http://support.openview.hp.com/cpe/patches. This new 
patch will be available until October 5th, 2002. Then, a new patch will be 
released for .jar files that have been resigned by the new certificate.

In addition to the patch addressing the above issue , another patch for WTO 3.0 
is now available. This patch includes several minor fixes for the ActiveX plug-in, 
Java applet monitors, and WTO dashboard. This patch, WTO_00004, can be
downloaded from the same location.

If you require any assistance from Hewlett-Packard, please do not hesitate to contact 
your local Hewlett-Packard Support Representative. Regional support phone numbers 
can be found at the HP OpenView support web site at http://support.openview.hp.com.

Please accept our apologies for any inconvenience this may have caused to you. We 
thank you for your purchase and continued interest in our HP OpenView management
products.  


Sincerely,

HP OpenView Web Transaction Observer Team