HP-UX Support Plus for September 2003
Hewlett-Packard is pleased to
announce the latest release of HP-UX Support Plus. These tested bundles include patches that fix HP-UX defects,
enable new hardware, and provide diagnostic tools. Support Plus is available to customers by request only. Please use the following information to
decide whether this release is right for you.
Special Note:
Hewlett-Packard will offer the final
Quality Pack (QPK) and Hardware Enablement (HWE) bundles for HP-UX
11.0(B.11.00) in March 2004. This is in
alignment with the discontinuance of HP-UX 11.0 on March 31, 2004. These bundles will NOT be rolling on the
December 2003 Support Plus release.
While Hewlett-Packard will no longer
refresh these bundles after March 2004, you can still obtain them from the
Support Plus web page at http://software.hp.com/SUPPORT
PLUS. Also, Hewlett-Packard will
continue to provide new and recommended HP-UX 11.0 patches, as well as updated
information about the patches in the March 2004 bundles, at the ITRC Resource
Center. The URL is: http://itrc.hp.com. For Europe, the URL is: http://Europe.itrc.hp.com.
New
in Support Plus!
Starting September 2003, the Support
Plus Media will include the latest release of HP Instant Support Enterprise
Edition (ISEE) A.03.00. If you are managing a business with little tolerance
for unplanned downtime, then proactive remote monitoring is one of the best
tools you can use to keep your IT infrastructure highly available.
The latest enhancements to ISEE
include improved remote monitoring capabilities for MS Windows and Red Hat
Linux systems, new diagnostic scripts (MAPs), additional hardware events being
monitored, greater analysis capabilities, increase efficiencies and processes
to resolve your problems more quickly.
Additional, ISEE now supports multiple customer support contacts and
provides a scheduling utility allowing you to schedule the collection of system
configuration information at a time that’s convenient for you. Scheduling
configuration collections enables HP to provide more robust troubleshooting and
support practices. This release also
includes integration of key mission critical
and network support capabilities, a feature of select HP support
contracts. As ISEE evolves, it will
incorporate additional capabilities and expand the breadth of supported
products. ISEE will become the HP remote support standard, offering broad
multi-technology, multi-vendor monitoring.
HP ISEE is a single,
common remote support solution that lets you manage supported HP-UX, MS Windows
and Red Hat Linux servers, connected peripherals, HP storage devices, and
network interconnect devices that span simple to complex mission-critical IT
environments. By providing a
single remote support solution for multiple operating systems and devices, ISEE
can help eliminate the need for you to manage multiple support tools across
your IT environment, thus reducing complexity and support cost.
HP ISEE uses continuous hardware
event monitoring and automated notification, to proactively identify and
prevent potential critical problems.
Through remote diagnostic scripts and vital configuration information
collected, HP ISEE enables fast restoration of supported systems, storage and
network devices.
HP ISEE is a feature of HP hardware
support onsite with 4-hour response or higher support contract level. Start using ISEE today to improve system
availability and reduce support cost.
If you’re already using ISEE, HP encourages you to upgrade to the latest
release of ISEE A.03.00 as soon as possible so that you can reap the additional
benefits. HP ISEE A.03.00 is available
on the September release of the Support Plus media for installation as the
bundle ISEEPlatform within the HPUXAuxTools directory. ISEE can also be downloaded at www.software.hp.com by selecting Instant
Support Enterprise Edition under the “internet ready and networking” section or
under the Featured Products section. For more information on ISEE, visit www.hp.com/go/instantsupport.
If you have HP mission critical or
select network support services, contact their HP account support team to
determine the appropriate remote support solution for your environment.
HP-UX Support Plus will be released
on separate CD media, one CD for HP-UX 11.0 and one CD for HP-UX 11i.
The HP-UX 11.0 Support Plus CD-ROM contents:
|
If your hardware
platform is an |
And you want to |
You should install |
Revision date |
|
HP-UX Workstation
or Server |
Use the latest
diagnostic tools |
OnlineDiag bundle
from the depot /cdrom/DIAGNOSTICS/B.11.00 |
September 2003 |
|
HP-UX Server |
Use the latest
Instant Support Enterprise Edition tools (requires an HP support contract) |
ISEEPlatform (A.02.50) bundle from the depot /cdrom/HPUXAuxTools |
September 2003 |
|
HP-UX Server |
Prepare your server
to use iCOD (Instant Capacity on Demand) functionality |
ICOD-purchase
(B9073AA bundle) from
/cdrom/DIAGNOSTICS/B.11.00 |
September 2002 |
|
HP-UX Workstation
or Server |
Enable new systems
and supported hardware products (including I/O adapters and devices) |
Hardware Enablement
Bundle from /cdrom/HWE1100 |
September 2003 |
|
HP-UX Workstation
or Server |
Bring all core and
graphics software to the current patch level and install critical patches for
Core, add-on I/O and networking drivers |
Quality Pack Bundle
from /cdrom/QPK1100 (Updated in March
and September) |
September 2003 |
The HP-UX 11iv1 Support Plus CD-ROM contents:
|
If your hardware
platform is an |
And you want to |
You should install |
Revision date |
|
HP-UX Workstation
or Server |
Use the latest
diagnostic tools |
OnlineDiag bundle
from the depot /cdrom/DIAGNOSTICS/B.11.11 |
September 2003 |
|
HP-UX Server |
Use the latest
Instant Support Enterprise Edition tools (requires an HP support contract) |
ISEEPlatform (A.02.50) bundle from the depot /cdrom/HPUXAuxTools |
December 2002 |
|
HP-UX Workstation
or Server |
Prepare your server
to use iCOD (Instant Capacity on Demand) functionality |
ICOD-purchase
(B9073AA bundle) from
/cdrom/DIAGNOSTICS/B.11.11 |
September 2002 |
|
HP-UX Workstation
or Server |
Prepare your server
to use iCOD (Instant Capacity on Demand) functionality |
ICOD-utility
(T1322AA bundle) from /cdrom/DIAGNOSTICS/B.11.11 |
December 2001 |
|
HP-UX Workstation
or Server |
Install patches for
HP-UX 11iv1 which are required to install and update the OS. |
Required 11iv1
Patch Bundle from /cdrom/BUNDLE11i |
September 2003 |
|
HP-UX Workstation
or HP-UX Server |
Enable new systems
and supported hardware products (e.g. I/O adapters and devices) |
Hardware Enablement
Bundle: from /cdrom/HWEnable11i |
September 2003 |
|
HP-UX Workstation
or Server |
Update HP-UX
application software (e.g. HP MC/ServiceGuard product) |
Gold Apps Bundle
(GOLDAPPS11i) from /cdrom/GOLDQPK11i (Updated in June
and December) |
September 2003 |
|
HP-UX Workstation
or Server |
Update HP-UX core
software |
Gold Base Bundle (GOLDBASE11i) from
/cdrom/GOLDQPK11i (Updated in June
and December) |
September 2003 |
Requesting HP-UX Support Plus
If you are interested in receiving this release of HP-UX Support
Plus on CD-ROM, please follow the instructions detailed on the first page of this letter.
Support
Plus bundles are available individually from HP Software Depot. The Software Depot URL is: http://software.hp.com. Click on “enhancement releases and patch
bundles”. Then look for the bundles in
the list. There are informational web
pages for each bundle. You must
register and then may download any of them.
You may also simply visit the Support Plus web pages at http://software.hp.com/SUPPORTPLUS.
You can also order CD media
through the HP Software Update Manager.
Follow the links from the IT Resource Center. The URL is: http://itrc.hp.com. For Europe, the URL is: http://Europe.itrc.hp.com. Click on “more…” in the “maintenance /
support” area. Then select “standard
patch bundles” in the “patching” area.
Then select “Obtain Support Plus from Software Update Manager.” You may also register for any of the
following Software Update Manager service features:
- notification
of the availability of new software update products related to your
support agreement
·
information
about changes to the Software Update Manager
·
set your
preferences for e-mail and frequency of reporting
· view software information articles on-line in the Software Update Manager