Support Plus for March 2003

Hewlett-Packard is pleased to announce the latest release of HP-UX Support Plus.  These tested bundles include patches that fix HP-UX defects, enable new hardware, and provide diagnostic tools.  Support Plus is available to customers by request only.  Please use the following information to decide whether this release is right for you.

New in Support Plus!

HP understands the pressures you face to keep your IT infrastructure seamlessly up and running, so we have created a new remote support solution to help -- Instant Support Enterprise Edition (ISEE).

HP ISEE enables us to deliver remote support services to you over the Internet that supplement your same day – 4 hr. hardware support contract or higher.  ISEE provides real-time hardware event monitoring and notification to help identify and prevent potential critical problems.  Should a problem occur, ISEE enables faster restoration of your supported systems and devices, using remote diagnostic scripts and direct remote secure access by an HP support engineer.   As a result of ISEE’s availability and increased functionality, HP-UX Predictive will be discontinued.

In order to assist you with your future systems planning, Hewlett-Packard would like to remind you that HP-UX Predictive Support will be discontinued on June 30, 2003.  As a part of this discontinuance process, the Support Plus 0303 (Version 11.0 Series 800) will be the last release in which HP-UX Predictive is distributed on physical media.  After June 30, 2003, HP-UX Predictive software will no longer be available on Software Depot.  HP-UX Predictive end of service begins on April 1, 2004.  After this date, Predictive events for HP-UX will no longer be processed. 

HP encourages you to begin using ISEE as soon as possible so that you can reap the additional benefits of this new technology.  Starting March 2003, ISEE is included in the Support Plus media for your convenience.  You can find more information on ISEE http://www.hp.com/hps/tech/resources/elect/isee.htm.

HP-UX Support Plus will be released as two CDs, one for HP-UX 11.0 and one for HP-UX 11i.

The HP-UX 11.0 Support Plus CD-ROM contents:

Support Plus for March 2003 - continued

The HP-UX 11i Support Plus CD-ROM contents:

Requesting HP-UX Support Plus

If you are interested in receiving this release of HP-UX Support Plus on

CD-ROM, please use the enclosed reply-card together with the prepaid envelope or use one of the following options.

Support Plus bundles are available individually from HP Software Depot. 
The Software Depot URL is: http://software.hp.com.  

Ø       Click on “enhancement releases”.  

Ø       Then look for the bundles in the list.  There are informational web pages for each bundle. 

Ø       You must register and then may download any of them.

You can also order CDs through the HP Software Update Manager (SUM)

Ø       Follow the links from the IT Resource Center.  The URL is: http://itrc.hp.com 

Ø       In the “maintenance/support” area, click on “more…” In the “patching” area, then select “standard patch bundles”. And select “Obtain Support Plus from Software Update Manager”. You will be asked for a login and password. If you don’t have any, please register by clicking on “register now”.

In SUM, you may also register for any of the following Software Update Manager service features:

Ø       Notification of the availability of new software update products related to your support agreement.

Ø       Information about changes to the Software Update Manager.

Ø       Set your preferences for e-mail and frequency of reporting.

Ø       View software information articles on-line in the Software Update Manager.