VMware
For customers who receive their VMware support from HP we recommend you periodically review the following VMware portals:
1. Visit your VMware license management portal to verify the accuracy of your account information, and insure that your purchased license quantities are correct: http://www.vmware.com/licensemgmt/login.lic
Instruction to verify product license information can be viewed at:
http://www.youtube.com/watch?v=PKS888m-1Ig
Instructions to register your Partner Activation Code can be viewed at:
http://www.youtube.com/watch?v=4bvabqABkCQ
2. Visit the VMware support portal http://www.vmware.com/mysupport/ portal and verify that your subscriptions aren't listed as expired or about to expire and the expiration date matches your HP support term.
3. Additionally, check the support portal to verify the accuracy of your designated role on your support and subscription contracts (Primary License Administrator, Secondary License Administrator, or Support Administrator).
Instruction to verify support portal information administrators and support dates can be viewed at:
http://www.youtube.com/watch?v=s5Hgxm3sKBc
If the VMware portal data is inaccurate, we ask that you take action to correct this data as quickly as possible.
Please complete and submit an entitlement form to VI4Renew@hp.com.
The entitlement form will require you to gather 4 data elements:
1. Support Agreement ID (SAID#) - located on your HP Support Agreement(s)
2. VMware License keys - available from VMware license management portal
3. Expiration date of HP support - listed on your HP Support Agreement(s)
4. HP or VMware Product numbers - available on your HP Support Agreement or from VMware license management portal -
(Example: 570772-B21 or VS4-ENT-C)
Please note:
Requests for database changes the expected turnaround time is ten (10) business days from receipt of a completed form.