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1. How long does the promotion run? |
| The timeframe for the HP "Hot Deals" – Summer '08 Promotion is May 1, 2008 through July 31, 2008. |
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2. What products qualify for the offer? |
| There is a detailed product matrix for the qualifying HP Printers and associated qualifying HP Care Packs for the offer. A list of qualifying products and rebate amounts is available at www.hp.com/go/hotdeals. |
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3. Who can participate in this promotion? |
| This promotion is open to Business and personal use customers in the U.S. only. This offer is not open to Canada, or U.S. Territories. This offer is not open to HP Authorized Resellers, their employees, dealers, other resellers or employees of Hewlett-Packard (HP), Hawkeye Cohesion, Inc., Oliver Russell, Inc., or Young America, Inc. Eligible customers must purchase for their own use and not for resale. |
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4. How do I know if I am a Commercial Business Customer OR a Personal Use Customer? |
| A Business Customer is a U.S. resident, who purchases or leases qualifying products for business use, and not for house-hold purposes or resale. |
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| A Personal Use Customer is a U.S. resident, who purchases or leases qualifying products for personal or home office use and not for resale, and who is not a commercial business, education, federal, state or local government institution. |
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5. How to I know if I am a government or education customer? |
| Government customers are legally identified Federal, State or Local government organizations within the U.S. |
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| Education customers are higher education institutions and schools (K–12), both public and private, within the U.S. |
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6. What are the limitations to the promotion? |
Limit one (1) rebate per product or product and Care Pack. Up to one hundred (100) rebates per business, government agency or educational institution.
Limit one (1) rebate per Personal Use Customer or household address. |
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7. Am I eligible for a rebate if I received an HP discount, Big Deal pricing or rebate from another HP promotion on my HP printing, imaging product or HP Care Pack purchase or lease? |
| No. This offer may not be combined with other special programs and pricing offers. If you received an HP discount, Big Deal pricing or another HP promotional rebate of your new HP printer and/or HP Care Pack, you are not eligible to also receive an HP “Hot Deals” Promotion rebate on the purchase of your printer, imaging product or HP Care Pack from HP. |
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8. How do I know if I received Big Deal pricing or participated in another HP promotion as part of my HP printing, imaging product and/or HP Care Pack purchase or HP Financial Services Lease transaction? |
| Ask your HP Authorized Reseller if he has provided you with any special HP discounts on the purchase or HP Lease of your new HP product that may prevent you from also being able to claim the HP “Hot Deals” Promotional rebate. There may also be a discount noted on your invoice. |
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| If you have any questions about your eligibility please contact the promotion hot line at (888) 221-4126 or send an e-mail to hpbiz@web-rebates.com. |
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9. Can I receive my rebate directly from my HP Authorized Reseller? |
| Yes. If you are a qualifying government or education customer or if you are a business or personal use customer who is leasing the product, you should receive your rebate from your HP Authorized Reseller at the time your transaction is completed. The HP Authorized Reseller will submit a claim to HP for their reimbursement for providing the rebate to you at the time you purchased or executed your lease. |
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| However, if your HP Authorized Reseller does not provide you the rebate at the time of purchase, and you are a government or education customer who is allowed by law to accept rebate checks, you should complete the claiming process on your own behalf. |
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10. How do I get a claim form? |
| You can obtain a claim form online at: www.hp.com/go/hotdeals or you may request a faxed copy of a claim form by contacting customer service at (888) 221-4126 Monday – Friday, between the hours of 9:00 a.m. and 9:00 p.m. Eastern Standard Time, or by sending an e-mail to hpbiz@web-rebates.com. |
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11. What are the final submission dates for the HP "Hot Deals” – Summer ‘08 Promotion? |
| Submit a completed and signed claim form that is postmarked and received by HP within 45 days of the purchase or lease date as indicated on your invoice. |
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12. How do I claim my rebate?
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| a. | Customers must submit a completed and signed claim form that is postmarked within 45 days of the purchase date. |
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| b. | Indicate the serial number of the HP Printer(s) purchased on the claim form as required. |
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| c. | Attach the original or copy of proof of purchase (invoice(s)/receipt(s)) for the specified product(s). Please circle the purchase price(s) on the invoice. |
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| d. | For Personal Use Customers only: attach the UPC from original packaging. |
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| For products obtained through HP Financial Services Leasing: |
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| Your HP Authorized Reseller should submit a claim for leased transactions. The HP Authorized Reseller will submit a completed and signed claim form that is postmarked and received by HP within 45 days of the invoice date. |
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| Note for Resellers: |
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| a. | Reseller should obtain a claim form at www.hp.com/go/hotdeals or from the IPG Printing and Imaging Promo Engine and complete the required information and documentation.
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| b. | Indicate the serial number of the HP Printer(s) leased on the claim form as required. |
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| c. | Attach an original or copy of the invoice(s) for the eligible product(s) and within the promotional timeframe. The invoice must also clearly reflect the promotional rebate/discount was provided to the customer at the point the lease was completed. Please circle the price(s) on the invoice. |
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| If your HP authorized reseller did not provide you with the rebate at the time of lease, and you are a customer who is allowed by law to accept rebate checks, you should complete the claiming process on your own behalf. Please refer to steps under "Purchases made through an HP Authorized Reseller" above. |
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13. Where do I mail my claim forms and supporting documentation? |
| Claim forms and supporting documents should be mailed to: |
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HP "Hot Deals" - Summer '08 Rebate
(5/1/08 through 7/31/08)
Offer #2554
P.O. Box: 5400
Norwood, MN 55583-5400 |
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14. How do I obtain a claim form for the previous Hot Deals promotion (Spring 2008) that ran from February 1, 2008 through April 30, 2008?
You may continue to access the claim form and terms and conditions for this promotion at www.hp.com/go/hotdeals. Claims are eligible for submission 45 days after the purchase or lease of your HP qualifying products. Mail your claim to the address and offer number listed on the applicable claim form. |
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15. Where can I find the serial number for the purchased or leased product? |
| The serial number can be found on the box that the product was packaged in, next to the UPC symbol, or it can be found on the product itself. On some models the serial number will be located on the back panel in the lower section. The serial numbers tend to be a 10 character alphanumeric combination, for example: USBK168842. |
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16. Where can I find the UPC? |
| For Personal Use Customers only - the UPC is a bar code usually found on a label on the original packaging. |
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17. What if my reseller is not an HP Authorized Reseller - would I still be able to qualify for the HP “Hot Deals” Promotion rebate? |
| No. Only purchases or lease contracts from an HP Authorized Reseller or HP Direct would qualify for the promotional offer. To ensure you qualify for the promotion, ask your vendor if they are an HP Authorized Reseller. An HP Authorized Resellers is a signatory to the HP U.S. Business Development Partner Agreement (BDA), currently in good standing, and will have a valid HP Outlet ID number. |
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18. How long will it take to complete my claim and receive my rebate? |
| It takes less than five minutes to complete the claim form. After HP’s Promotion Headquarters receives the claim, please allow six (6) weeks for the rebate check to be delivered to you. |
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19. Who do I contact if I have questions about the promotion? |
| Call promotion headquarters at (888) 221-4126 (M-F, 9:00 a.m. – 9:00 p.m. Eastern Standard Time) or send an email to hpbiz@web-rebates.com |
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20. Where can I purchase these qualifying HP Printers, imaging products or HP Care Packs? |
| Taking advantage of this promotion is easy! If you prefer to purchase directly from HP, go to HP.com at www.buy.hp.com. To locate a reseller near you, click the button on the promotion home page “Partners & Developers” then click on “HP Authorized Resellers.” This will help you locate a reseller in your area. |
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21. Am I eligible to participate in both the HP Trade In program and/or HP Recycling Program as well as the HP Hot Deals Promotion? |
| Yes. A customer can participate in the standard HP Trade In program and/or HP Recycling Program as well as the HP Hot Deals Promotion. |
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HP Financial Services Leasing (specific FAQ): |
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22. How can I find out about HP Leasing options available through HP Financial Services? |
| You can access additional information about HP Leasing offers and those terms and conditions at www.hp.com/go/hpfinancialservices ask your local reseller about HP Leasing Options. |
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23. What if I want to use an alternate leasing company (other than HP Financial Services) to execute a lease or financing contract? |
| If you choose to execute a lease with an alternate leasing company, your transaction may still qualify for a Hot Deals promotion rebate, however, additional terms and conditions (of the alternate leasing company) may apply. |
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24. Are there any limitations when leasing through HP Financial Services? |
| Yes. When financing the lease through HP Financial Services; |
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| a. | Business, Personal Use, Education or State and Local government customers must lease at least $349 U.S. worth of either a qualifying HP Product alone or a qualifying HP Product and the associated qualifying HP Care Pack, during the Promotional Period. |
| b. | For Federal Government Customers specifically, leased transactions must be greater than $50,000 U.S. |
| c. | Promotional lease offers (such as 0% leasing) are not combinable with Hot Deals. |
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25. Who should I contact for more information regarding HP Financial Services Leasing Options? |
| For more information on implementing the HP Hot Deals promotion with your HP Financial Services Lease, call HP Financial Services at (888) 277-5942, or log on to www.hp.com/hpfinancialservices |
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